HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 125

Solve issues with color documents

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Problem Cause Solution An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing. In your software program, change the tone (darkness) of the field in which the repeated image appears. In your software program, rotate the whole page 180° to print the lighter image first. The order of images printed might affect printing. Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page. A power surge might have affected the device. If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn on the device to restart the print job. Use non-glossy media to help reduce the severity of the defect Solve issues with color documents This section describes issues that can occur when you print in color. Problem Cause Only black is printing when the document Color mode is not selected in your should be printing in color. program or printer driver or the restric color setting is on.. The correct printer driver might not be selected in the program. The device might not be correctly configured. The color supply is out and the Color Supply Out menu setting is set to Continue Black. Solution Select color mode instead of grayscale mode or turn off the restrict color setting. Select the correct printer driver. Print a Configuration page (see Information pages on page 68). If no color appears on the Configuration page, contact HP Customer Care. See Service and support on page 127 or the support flyer that came in the box. Replace the color supply. ENWW Solve image-quality problems 115

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Problem
Cause
Solution
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).
Software settings might affect image
printing.
In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might affect
printing.
Change the order in which the images
are printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have affected the
device.
If the defect occurs later in a print job,
turn the device off for 10 minutes, and
then turn on the device to restart the print
job.
Use non-glossy media to help reduce the
severity of the defect
Solve issues with color documents
This section describes issues that can occur when you print in color.
Problem
Cause
Solution
Only black is printing when the document
should be printing in color.
Color mode is not selected in your
program or printer driver or the restric
color setting is on..
Select color mode instead of grayscale
mode or turn off the restrict color setting.
The correct printer driver might not be
selected in the program.
Select the correct printer driver.
The device might not be correctly
configured.
Print a Configuration page (see
Information pages
on page
68
). If no
color appears on the Configuration page,
contact HP Customer Care. See
Service
and support
on page
127
or the support
flyer that came in the box.
The color supply is out and the
Color
Supply Out
menu setting is set to
Continue Black
.
Replace the color supply.
ENWW
Solve image-quality problems
115