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HP DL760 HP ProLiant DL760 Generation 2 Server User Guide - Page 269

Appendix E: Troubleshooting Information

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E Troubleshooting Information This appendix provides step-by-step instructions about what to try and where to go for help for the most common problems encountered during the initial Power-On Self-Test (POST). The server must complete this test each time you power up your server, before the server can load the operating system and start running software applications. If the server completes POST and attempts to load the operating system, go to "Problems After Initial Boot" later in this appendix. WARNING: There is a risk of personal injury from hazardous energy levels. The installation of options and routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits. HP ProLiant DL760 Generation 2 Server User Guide E-1

Section	Page
HP ProLiant DL760 Generation 2 Server User Guide	1
Notice	2
Contents	3
About This Guide	10
Audience Assumptions	10
Important Safety Information	10
Symbols on Equipment	10
Rack Stability	12
Symbols in Text	12
Hood Labels and Indicators	13
Related Documents	14
Getting Help	15
Technical Support	15
HP Website	15
Authorized Reseller	16
Optional Installation Service	16
Reader’s Comments	17
Chapter 1: Server Features	18
HP ProLiant DL760 Generation 2 Servers	18
Overview	19
Standard Features	24
Processors	24
Hot Plug RAID Memory	26
PCI-X Technology	28
Expansion Slots	28
PCI Hot Plug	29
Network Interface Controller	29
Disk Controller	30
Internal Hot-Plug Drive Bays	30
Fixed Internal Media Drive Bays	30
Video	31
Redundant Hot-Plug Power Supplies	31
Redundant Hot-Plug Fans	32
Supported Interfaces	32
Optional Features	33
Supported Operating Systems	33
Server Configuration and Management Features	34
SmartStart	34
ROM-Based Setup Utility	35
Remote-Flash Redundant ROM	35
Smart Components for Online ROM Flash	36
Advanced Data Guarding	36
HP Utilities for Microsoft Windows	37
HP Utilities for Caldera OpenUNIX 8 or SCO UnixWare 7.1.3	37
HP Utilities for Linux	38
Insight Manager 7	38
Integrated Management Log	40
Integrated Management Display	40
Diagnostic Tools	41
Security Features	42
Software Security	42
Hardware Security	43
Server Registration	44
Routine Maintenance	44
Warranty	44
Chapter 2: Installing the Server in a Rack	45
Rack Installation Overview	46
Selecting a Site	47
Space and Airflow Requirements	47
Power Requirements	48
Power Supplies	50
Grounding Requirements	51
Temperature Requirements	52
Shipping Box Contents	53
Removing the Shipping Safeguards	53
Shipping Brackets	54
Shipping Screws	56
Security Screw	57
Rack Considerations	58
Rack Stability	58
Leveling Feet (Jacks)	58
Stabilizers	59
Ballast Kits	59
Warnings and Precautions	60
Preparing the Rack for Server Installation	61
Measuring with the Rack Template	61
Installing the Slide Bracket Assemblies	66
Preparing the Server for Rack Installation	67
Lightening the Chassis	68
Attaching the Inner Slide Members	69
Installing the Server in the Rack	70
Chapter 3: Server Access	77
Server I/O Lid and Modules	78
Accessing the I/O Module	79
Removing the I/O Module	80
Removing the Processor and Memory Module	82
Processor and Memory Module Components	85
Removing the Media Module	86
Media Module Components	89
Chapter 4: Installing Hardware Options, Server Power Off	90
Intel Xeon Processor MP	91
Installing a Processor Board	92
External Tape Drive Storage Devices	95
Non-Hot-Plug I/O Expansion	96
Locating the I/O Expansion Slots	97
Adding Non-Hot-Plug Expansion Boards	98
Installing the Remote Insight Lights-Out Edition II	102
Installing the Integrated Array Bypass	107
Chapter 5: Installing Hardware Options, Hot-Pluggable	116
Hot Plug RAID Memory	117
Memory Cartridge Overview	117
Memory Cartridge Components	118
Memory Cartridge Guidelines	119
Memory Cartridge Requirements	119
Memory Cartridge LED Indicators	121
LED Indicator State Definitions	122
Accessing the DIMMs	123
Removing the Memory Cartridge	123
Opening the Memory Cartridge	125
DIMM Overview	125
Locating the DIMM Sockets	126
SDRAM Bus Configuration	127
Installing DIMMs into the Memory Cartridge	128
Hot Plug RAID Memory Operating System Support	129
Hot-Replacing Memory	130
Hot-Adding Memory	132
Hot-Upgrading Memory	135
Non-RAID Memory Support	138
Installing Hot-Plug Hard Drives	139
Hot-Plug SCSI Hard Drive LED Indicators	141
Guidelines for Installing Hot-Plug SCSI Hard Drives	143
Installing a Hot-Plug SCSI Hard Disk Drive	144
Guidelines for Replacing Hot-Plug SCSI Hard Drives	145
Advanced Data Guarding	146
Removing a Hot-Plug SCSI Hard Disk Drive	147
Installing a StorageWorks Hot-Plug Tape Drive	148
Installing a Hot-Plug Power Supply	149
Power Supply LED Indicators	154
PCI Hot Plug I/O Expansion Boards	155
Locating the I/O Expansion Slots	156
PCI Hot Plug LED Indicators	158
PCI Hot Plug Operating System Support	160
Microsoft Windows 2000	161
Microsoft Windows Server 2003	162
SCO/Caldera UnixWare	163
Linux	164
Adding PCI Hot Plug Expansion Boards	165
Removing or Replacing a PCI Hot PlugExpansion Board	170
Replacing Hot-Plug Fans	172
Chapter 6: Cabling the Server	176
Cable Connectors	177
Chapter 7: Server Power	181
System Power Overview	182
Power Supplies	183
Power Supply LED Indicators	184
System Interconnect Status Indicators	185
Powering Up the Server	187
Server Power	187
Power-On Self-Test	189
Powering Down the Server	193
Chapter 8: Configuring the Server	194
Setting Up the Base Environment	195
Enhanced Auto-Configuration Process	195
Manual Configuration	197
Accessing the System Maintenance Menu	199
System Maintenance Menu	201
ROM-Based Setup Utility	202
ROM-Based Inspect Utility	203
ROM-Based Diagnostic Utility	204
Memory Diagnostics	205
CPU Diagnostic	206
Boot Disk Diagnostic	207
Configuring the Drive Array Controller	208
Option ROM Configuration for Arrays	210
Accessing ORCA	211
Using ORCA	212
Array Configuration Utility	213
Starting the Array Configuration Utility	214
Capacity Expansion	215
RAID Level and Stripe Size Migration	216
Errors and Warnings	216
Array Configuration Replicator Utility	217
Installing the Operating System	218
Assisted SmartStart Operating System Installation	218
Installing HP Drivers and Utilities	219
Chapter 9: Software Management	220
Integrated Management Display	221
Configuring the Integrated Management Display	221
Setup with the ROM-Based Setup Utility	221
Setup with the Integrated Management Display Utility	223
Customizing Management Display Fields	224
Idle Screen Text	224
Custom Menu Item	225
Custom Menu Screen	225
Server Information	225
Administrator Information	226
Service Information	226
Standard Integrated Management Display Fields	227
System Information	227
Contrast	228
Other Info	228
Navigating the Menus	229
Normal Run-Time Behavior	229
Display Symbols	230
Navigation	231
System Behavior with Error Events	232
Menu Structure	233
Integrated Management Log	234
Multiple Ways of Viewing the Integrated Management Log	235
Viewing the IML with the IMD	235
Viewing the IML with the Survey Utility	236
Viewing the IML with Insight Manager 7	237
Insight Manager 7	239
Survey Utility	240
Array Configuration Utility	241
Step 1—Running ACU as a Local-Only Application	241
Step 2—Running ACU as a Service With Remote Accessibility	242
Appendix A: Regulatory Compliance Notices	244
Regulatory Compliance Identification Numbers	244
Federal Communications Commission Notice	245
Modifications	245
Mouse Compliance Statement	245
Cables	245
Canadian Notice (Avis Canadien)	246
European Union Notice	246
Japanese Notice	247
BSMI Notice	247
Laser Devices	248
Laser Safety Warnings	248
Compliance with CDRH Regulations	248
Compliance with International Regulations	248
Power Cords	249
Battery Replacement Notice	250
Appendix B: Electrostatic Discharge	251
Grounding Methods	252
Appendix C: Server Error Messages	253
POST Error Messages	253
ADU Error Messages	253
Appendix D: LED Indicators and Switches	254
LED Indicators	254
System Power LED Indicator	255
Auxiliary Power LED Indicator	256
System Interconnect LED Indicators	257
System Attention LED Indicators	259
Hot-Plug SCSI Hard Drive LED Indicators	260
Power Supply LED Indicators	262
Hot-Plug Fan LED Indicators	263
PCI Hot Plug LED Indicators	264
Memory Cartridge and DIMM Status LED Indicators	266
LED Indicator State Definitions	267
Switches	268
I/O Board Configuration Switches	268
Appendix E: Troubleshooting Information	269
Server Startup Problems	270
Diagnosis Steps	272
Problems After Initial Boot	285
Remote-Flash Redundant ROM	288
Appendix F: Server Specifications	289
Server Specifications	289
Appendix G: System Battery	290
Internal Battery	290