HP Integrity rx8620 HP Insight Manager WBEM Provider Events Reference
HP Integrity rx8620 Manual
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- HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 1
HP Integrity Servers with Microsoft® Windows Server™ 2003 and Windows Server™ 2008 HP Insight Management WBEM Provider Events Reference Guide HP Part Number: 5992-4510 Published: September 2008 - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Itanium are - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 3
1 WBEM Provider Event Tables 7 Introduction...7 Platform Events...7 HP Event Sync Events...103 HP Mgmt Svc Events...104 HP System Management Homepage Events 105 MCA Events...105 PFM Events...105 HP BMC IPMI Driver Events...106 hpWbemDump Events...106 Server Provider (SysEvt) Events...107 Table of - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 4
4 - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 5
should subscribe to the appropriate product support service. See your HP sales representative for details. The HP support personnel responsible for installing, configuring, and managing HP Integrity servers. personal injury or nonrecoverable system problems. CAUTION IMPORTANT NOTE KeyCap Computer - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 6
information about HP Integrity servers, server management, and software in the following locations: • For an overview of the HP Integrity server family: http://hp.com/go/integrity • For other documents supporting Windows Server 2003 and Windows Server 2008 on HP Integrity Servers: http://docs.hp.com - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 7
Tables Introduction This reference guide describes the Windows System Log Event ID number, severity, and description of events generated by HP Integrity WBEM provider software. The WBEM providers are a group of services that run continuously in the background on HP Integrity servers and report the - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 8
an ECC double-bit error in one of the server's ECC memory modules. When an ECC double-bit memory error is detected, the system generates a Non-Maskable Action: Make a note of the failed memory bank/board number and slot number, contact HP support to replace the failed module. WBEM EventID: - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 9
about the failure. To obtain more information, log into the server's Management Processor Card and look at the event log for more details on the failure. Recommended Action: Contact HP Support for best course of action. HP may require a reboot, reconfiguration, or reflash of firmware. WBEM EventID - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 10
critical level. Probable Cause: The voltage in the server has gone outside the factory set range. A : To correct the problem, try the following: 1. Validate that processors are supported in this system. Continue to monitor unit and contact HP support to determine appropriate action. WBEM EventID - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 11
Event Log is almost full. Recommended Action: Review the log for any important events, then been powered OFF with a hard power-down. Recommended Action: HP recommends that when you powered down the system you use the Cause: The temperature inside the server has gone outside the factory specified - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 12
upper non-critical threshold. Probable Cause: The temperature inside the server has gone outside the factory specified range for normal operation. You again. If error re-occurs contact your HP representative for support. WBEM EventID: 201. WBEM ProviderName: FPL_IndicationProvider 12 WBEM Provider Event - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 13
Action: Replace CPU. If problem persists contact your HP representative for support. WBEM EventID: 215. WBEM ProviderName: FPL_IndicationProvider 5037 Warning CPU not enough late test memory. Probable Cause: Insufficient memory Recommended Action: Increase memory and reboot. WBEM EventID - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 14
problem persists contact your HP representative for support. WBEM EventID: 223. WBEM ProviderName: FPL_IndicationProvider 5051 Error External interrupt not serviced : Reset the BMC and reboot. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 232. WBEM ProviderName: - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 15
5078 Error Pal proc error copying pal to memory. Probable Cause: There has been an error copying PAL to memory. Recommended Action: Reboot, if problem persists contact your HP representative for support. WBEM EventID: 244. WBEM ProviderName: FPL_IndicationProvider 5079 Warning - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 16
nesting limit has been exceeded. Recommended Action: Reboot if necessary, if problem persists contact your HP representative for support. WBEM EventID: 256. WBEM ProviderName: FPL_IndicationProvider 5101 Error Trap not serviced. Probable Cause: A invalid trap has been requested or a trap has not - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 17
Cause: Expected Machine Check Vector not registered at the time of an Expected Machine Check Recommended Action: Contact HP support to troubleshoot the problem. WBEM EventID: 266. WBEM ProviderName: FPL_IndicationProvider 5121 Error INIT initiated. Probable Cause: Software has requested an INIT or - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 18
in the system is unsupported. Verify that the IO config installed in the system is one that is supported. If problem persists contact your HP representative for support. WBEM EventID: 277. WBEM ProviderName: FPL_IndicationProvider 5138 Warning PCI bus walk unknown error. Probable Cause: Internal - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 19
the user's manual for Memory loading instructions. WBEM EventID: 300. WBEM ProviderName: FPL_IndicationProvider 5172 Warning DIMM SPD checksum failed. Probable Cause: The DIMMs SPD EEPROM got corrupted. Recommended Action: Contact HP Support personnel to troubleshoot the problem WBEM EventID: 301 - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 20
to the user's manual for Memory loading instructions. WBEM EventID: 316. WBEM ProviderName: FPL_IndicationProvider 5193 Warning Generic memory firmware error. Probable Cause: Corrupt NVM or System firmware failure Recommended Action: Contact HP support to troubleshoot the problem. WBEM EventID - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 21
HP support to troubleshoot the problem. WBEM EventID: 327. WBEM ProviderName: FPL_IndicationProvider 5237 Warning Memory error overflow:. Probable Cause: An error other than a memory error occurred during the memory test Recommended Action: Contact HP support to troubleshoot the problem WBEM - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 22
has been loaded into the system. Probable Cause: Control bit to use an alternate memory config are set. Recommended Action: Clear NVM Update SFW Contact HP support to troubleshoot the problem WBEM EventID: 338. WBEM ProviderName: FPL_IndicationProvider 5260 Warning OS INIT address not registered - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 23
reset. Recommended Action: If assistance is required, contact the HP Support Center. WBEM EventID: 355. WBEM ProviderName: FPL_IndicationProvider 5376 Error NVRAM problems. WBEM EventID: 358. WBEM ProviderName: FPL_IndicationProvider 5403 Error Fabric code unable to find a needed service provider - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 24
is requesting access to an invalid TLB entry. Recommended Action: Driver problem debug driver. WBEM EventID: 378. WBEM ProviderName: FPL_IndicationProvider 5447 Error Memory fetch timeout. Probable Cause: SBA memory fetch timeout error Recommended Action: repair faulty hardware WBEM EventID: 379 - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 25
Warning CellInfoList is not NULL. Probable Cause: Reset. WBEM EventID: 396. WBEM ProviderName: FPL_IndicationProvider 5478 Error Error in constructing the Memory Descriptor. Probable Cause: Reset. WBEM EventID: 397. WBEM ProviderName: FPL_IndicationProvider 5479 Error Unable to update the local - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 26
Recommended Action: Check for new version of firmware/OS Contact HP Support WBEM EventID: 2427. WBEM ProviderName: FPL_IndicationProvider 5494 Warning The Reset system to clear the semaphore Try reinitializing NVRAM. If problem persists, contact engineering. WBEM EventID: 405. WBEM ProviderName: - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 27
ProviderName: FPL_IndicationProvider 5525 Warning Copying memory test code failed. Probable Cause: Memory test code located in main memory has been corrupted Recommended Action: Contact HP support personnel to troubleshoot the problem WBEM EventID: 421. WBEM ProviderName: FPL_IndicationProvider - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 28
sending event is suspect. Recommended Action: Provide event data to HP support center for assistance. WBEM EventID: 2431. WBEM ProviderName: FPL_IndicationProvider info of the cell with CLM. Probable Cause: The partition level memory will fail at this point. WBEM EventID: 565. WBEM ProviderName: - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 29
to FIT revision. Probable Cause: A ROM Rev and FIT Rev do not match. Recommended Action: Update SFW, if problem persists contact your HP representative for support. WBEM EventID: 583. WBEM ProviderName: FPL_IndicationProvider 5602 Warning ROM revision not equal to Rev block. Probable Cause: A ROM - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 30
: Reboot, update SFW if necessary, if problem persists contact your HP representative for support. WBEM EventID: 588. WBEM ProviderName: FPL_IndicationProvider DIMM loading order does not follow the guidelines in the user manual Recommended Action: Rearrange the DIMMs to follow the loading order - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 31
Probable Cause: PAL Failed to rendezvous the processors during a MCA. Recommended Action: Review error logs to determine cause of MCA. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 444. WBEM ProviderName: FPL_IndicationProvider 5659 Warning MC: Set PAL features - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 32
problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 457. WBEM ProviderName: FPL_IndicationProvider 5704 Warning A GUID was 5714 Error EFI USB HCD interrupt service has detected the host controller is hung. Probable Cause: Problem with USB controller. Recommended Action - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 33
firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID up the dillon_pdh node or service. Probable Cause: This is usually a symptom of an earlier problem. Check to be sure the ipmi node. Probable Cause: Possibly out of memory or an earlier error left the tree in - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 34
Action: If multiple CPU's report this issue, check the BMC. If only one reports this issue, replace the CPU. If problem persists, contact HP support. WBEM EventID: 487. WBEM ProviderName: FPL_IndicationProvider 5741 Warning cpu access error on processor info area. Probable Cause: An early version - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 35
WBEM ProviderName: FPL_IndicationProvider 5756 Error EFI unable to find the SAL service to install run-time interrupt handlers. Probable Cause: Mismatch between or BMC firmware as necessary. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 510. WBEM ProviderName: - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 36
Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 512. WBEM ProviderName (i.e. the DIMMs are different size or DRAM width). Recommended Action: Install memory ranks in pairs of DIMMs that are the same size and DRAM width. - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 37
: The user installed a mismatched quad of DIMMs in the same rank (i.e. the DIMMs are different size or DRAM width). Recommended Action: Install memory ranks in quads of DIMMs that are the same size and DRAM width. WBEM EventID: 529. WBEM ProviderName: FPL_IndicationProvider 5796 Warning Firmware - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 38
Cause: SAL is not in ADMIN or USER mode. Recommended Action: Reboot the system. Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 555. WBEM ProviderName: FPL_IndicationProvider 5853 Warning OS dump, error writing image area to disk (E055 - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 39
HP Support personnel to troubleshoot the problem WBEM EventID: 591. WBEM ProviderName: FPL_IndicationProvider 6180 Warning memory extender/baseboard FRU mismatch. Probable Cause: Memory extender and baseboard are incompatible Recommended Action: Contact HP support to troubleshoot the problem - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 40
CC to XBC link is not operational. Recommended Action: Reset the cell Reset the system backplane Contact HP Support personnel to troubleshoot problem WBEM EventID: 603. WBEM ProviderName: FPL_IndicationProvider 7666 Error Remote routing a crossbar failed. Probable Cause: A failure was encountered - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 41
'off'. Either of first two causes and replacing or installing a cell board with cabinet's AC Breakers 'off'. Recommended Action: Remove cell board causing problem. Power complex on and allow cells to distribute their copy of complex profile to MP, then add new cell following proper OLA procedures - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 42
when timer expiration triggers resetting the partition. OS-specific and platform-specific procedures are used to enable/disable the watchdog timer in the Event Log. Recommended Action: Contact HP Support personnel to troubleshoot problem WBEM EventID: 655. WBEM ProviderName: FPL_IndicationProvider - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 43
limit. Probable Cause: The cabinet's 48V power has fallen below an acceptable lower threshold. Recommended Action: Contact HP Support personnel to troubleshoot problem. WBEM EventID: 661. WBEM ProviderName: FPL_Indica 7806 Warning Cabinet Fan Failed. Probable Cause: Cabinet Fan Failed Recommended - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 44
, another IO fan in the same cabinet failed. This created the illegal condition of N-1. Recommended Action: Contact HP Support personnel to troubleshoot the problem WBEM EventID: 682. WBEM ProviderName: FPL_IndicationProvider 7849 Warning IO Expansion Utility Cabinet Fan Failed. Probable Cause: IO - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 45
: The CLU cannot read the data contained in the EEPROM on the SBCH board in the same cabinet. Recommended Action: Contact HP Support personnel to troubleshoot the problem. If this is the only READ failure in this timeframe, replace the SBCH board following the SBCH Board Remove + Replace Procedures - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 46
is not operating at expected speed. Recommended Action: Contact HP Support personnel to troubleshoot problem WBEM EventID: 2907. WBEM ProviderName: FPL_IndicationProvider 7896 Error System FW and the PDHC have incompatible shared memory interface revisions. Probable Cause: (Probable) Either System - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 47
, use FWUU to update CLU firmware. Contact HP Support personnel to troubleshoot problem WBEM EventID: 624. WBEM ProviderName: FPL_IndicationProvider 8130 Warning An unknown Cell voltage margin has been detected. Probable Cause: A user has manually, using back-door debugging methods, altered the - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 48
/FRU EEPROM. Recommended Action: If in manufacturing, program correct data in partition specific field of the Cell or CPU Module's FRU EEPROM. Otherwise, contact HP support personnel to troubleshoot the problem. WBEM EventID: 632. WBEM ProviderName: FPL_IndicationProvider 8138 Warning An error has - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 49
the PDHC control of the bus. Recommended Action: Contact HP support personnel to troubleshoot the cell board and/or PDH daughtercard. WBEM EventID Mask Register. Probable Cause: CC to XBC link init failure. Contact your HP service representative to check the CC to XBC link WBEM EventID: 723. WBEM - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 50
connected to the same XBC. Check CC, Check XBC, Contact HP Support Personnel. WBEM EventID: 731. WBEM ProviderName: FPL_IndicationProvider 8206 Error : This should not happen. Contact engineering to diagnose the problem. WBEM EventID: 736. WBEM ProviderName: FPL_IndicationProvider 8218 Warning An - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 51
Action: Try OLAing a different cell. Contact HP Support personnel to troubleshoot the problem. WBEM EventID: 1761. WBEM ProviderName: memory to the PD address map. Error writing to PDH space. Likely cell board error Recommended Action: Collect IPMI event logs and contact HP Support - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 52
and core cell. Recommended Action: Gather IPMI event logs and contact HP Support. WBEM EventID: 6959. WBEM ProviderName: FPL_IndicationProvider 8647 Warning Attempt to XBC link init. Probable Cause: contact your HP service representative WBEM EventID: 773. WBEM ProviderName: FPL_IndicationProvider - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 53
EventID: 782. WBEM ProviderName: FPL_IndicationProvider 8713 Warning There is a problem initializing the REO cable. Probable Cause: An SBA IO cable error IPMI event logs and contact HP Customer Support for assistance. WBEM EventID: 6954. WBEM ProviderName: FPL_IndicationProvider Platform Events - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 54
memory to relocate ROM. Probable Cause: Probably caused by lots of PDT entries, or no main memory present attempts. Recommended Action: Contact HP Support personnel to troubleshoot the problem. WBEM EventID: 1759. LPM status as fault. Probable Cause: Service / replace the appropriate part of, or - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 55
integration policy combined to cause the cell to not join the PD. Recommended Action: Fix the broken hardware or change the policy using parmgr. If assistance is required, contact the HP Support A bad card, a bad device, or a system hardware problem can cause this to occur. Card will be powered off ( - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 56
HP Support personnel to troubleshoot the problem. WBEM EventID: 1764. WBEM ProviderName: FPL_IndicationProvider 8855 Error Firmware encountered a problem trying Warning One of the BT errors occurred that results in abandoning memory dump. Probable Cause: A machine check has occurred and cells - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 57
Action: Check XBC, Backplane, Flex Cables, Contact HP Support Personnel for further troubleshooting. WBEM EventID: 861. WBEM ProviderName: FPL_IndicationProvider 8931 Warning Error releasing the XBC Semaphore. Probable Cause: Fabric Access problem. Either an error reading the hardware or XBC Key - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 58
Key Disabled. Check XBC, links, backplane, Contact HP Support Personnel for further troubleshooting. WBEM EventID: 871. WBEM ProviderName: FPL_IndicationProvider 8962 XIN_LINK_STATE register. Probable Cause: link init problem Recommended Action: Contact HP Support personnel to check the XBC, CC, - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 59
be reset because PDC couldn't read PDH memory. Probable Cause: Cell hardware problem like PDH memory itself, the coherency controller, the executing CPU or interaction between any of these cell components. Recommended Action: Contact HP Support to troubleshoot the cell and either fix it or replace - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 60
Cause: Cell hardware problem, like a problem with PDH registers or PDH memory, or a problem with the concorde or CPU chips. Recommended Action: Troubleshoot the cell and in PDH memory. Probable Cause: Hardware problem with the CPU or cell board. Recommended Action: Contact HP Support to confirm the - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 61
be halted because CPU couldn't change its CPU FP (PST) state. Probable Cause: Hardware problem with the cell (like PDH memory) or the CC or CPU. Recommended Action: Contact HP support to troubleshoot or replace the cell board. WBEM EventID: 913. WBEM ProviderName: FPL_IndicationProvider 9372 Error - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 62
incorrectly. Recommended Action: If this is in manufacturing, re-program the FRU specific field of the FRU data for the cell or CPU module. Otherwise, contact HP Support personnel to troubleshoot the problem. WBEM EventID: 923. WBEM ProviderName: FPL_IndicationProvider 9389 Error PDH space not - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 63
error mask. Probable Cause: CC access failure. Recommended Action: PDC Reviewed alert level for SR - 9/6/03 CC. WBEM EventID: 938 memory. Probable Cause: CPU is on unreachable cell Defective CPU Recommended Action: Contact HP Support personnel to troubleshoot cell board Investigate for fabric problem - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 64
the number of failed links. Probable Cause: Fabric Access Failure Recommended Action: Contact HP Support personnel to check XBC, Backplane, CC, look for additional chassis codes to describe the problem. WBEM EventID: 949. WBEM ProviderName: FPL_IndicationProvider 9471 Error Failed to read the XBC - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 65
. Probable Cause: You will receive this message if the memory system is observing a lot of corrected ECC errors from a DIMM. The specified DIMM may need to be serviced. Recommended Action: Contact your HP support representative to check the affected hardware. WBEM EventID: 1805. WBEM ProviderName - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 66
HP Support personnel to analyze the fabric. WBEM EventID: 978. WBEM ProviderName: FPL_IndicationProvider 9663 Error PDC failed to initialize PA specific FPL_IndicationProvider 9681 Error Manual override of fatal stop boot condition. Probable Cause: The user has initiated manual O/S boot despite - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 67
WBEM ProviderName: FPL_IndicationProvider 9697 Error PDC failed reading a specific value from its own copy of the RDRs. Probable Cause: problem on cell wherein PDC could not properly access memory Recommended Action: Contact HP support to troubleshoot cell board. Probable Cause: a non-existent/non - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 68
with main backplane problems. Recommended Action: Contact HP Support to confirm the 9750 Warning Windows: Predictive Failure in Memory (Warning). Probable Cause: You will is about to fail, or environmental conditions in the server are causing more errors than usual. This event message - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 69
XBC Port Error Status Register. Probable Cause: Fabric Access Failure. Likely hardware problem. Look for additional chassis codes to further isolate the error. Recommended Action: Contact HP Support personnel to analyze the fabric. WBEM EventID: 1831. WBEM ProviderName: FPL_IndicationProvider 9780 - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 70
9786 Warning Failed to read the XBC CSR Low Severity Error Log State. Probable Cause: Fabric Access Failure. Recommended Action: Contact HP Support personnel to check the XBC, Flex Cables, Backplane WBEM EventID: 1838. WBEM ProviderName: FPL_IndicationProvider 9787 Warning Failed to reset the XBC - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 71
be deconfigured. If the error persists after a powercycle, contact HP Support. WBEM EventID: 1857. WBEM ProviderName: FPL_IndicationProvider 9896 Error Not enough error free memory to run late sefltests. Probable Cause: Due to excessive memory subsystem or DIMM errors, the late selftests could not - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 72
WBEM EventID: 2484. WBEM ProviderName: FPL_IndicationProvider 10116 Error The NVRAM service was unable to satisfy an NVRAM allocation request. Probable Cause: firmware has halted. Recommended Action: Contact your HP support personnel. WBEM EventID: 2740. WBEM ProviderName: FPL_IndicationProvider 72 WBEM - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 73
status from a command to a memory buffer chip. Recommended Action: Contact HP support. WBEM EventID: 2917. WBEM ProviderName Data field: (XBC number 32) | (port number 48). Probable Cause: Internal firmware error. Recommended Action: Contact your HP Support Representative to investigate the fabric - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 74
link was found to be down. Data field: (xbcNum 32) | (portNum 48). Probable Cause: A link that was previously healthy was found to be down. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric WBEM EventID: 2926. WBEM - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 75
was not found in the expected graph data. Data field: (cellNum 32) | CC portNum. Probable Cause: Internal firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric WBEM EventID: 2942. WBEM - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 76
expected neighbor chip type | (actual neighbor chip type 32). Probable Cause: System firmware found a discrepancy in the expected system topology. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric WBEM EventID: 2946 - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 77
Possible cable/connection problems. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze CSR with the routing state. Data field: (routing state) | (xbcNum 32) | (portNum 48). Probable Cause: System firmware was unable to write a - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 78
Error detected by SFW while trying to release the XBC Global Semaphore. Recommended Action: Collect IPMI events and contact your HP Support Representative. WBEM EventID: 6872. WBEM ProviderName: FPL_IndicationProvider 10519 Warning System Firmware detected an Error while checking the owner of the - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 79
Cause: System Firmware was unable to route the crossbar fabric. Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to troubleshoot the fabric and/or backplane subsystem. WBEM EventID: 4894. WBEM ProviderName: FPL_IndicationProvider 10565 Warning Error setting up - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 80
Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to troubleshoot the fabric and/or backplane subsystem. WBEM EventID a problem while processing the crossbar fabric graphs Recommended Action: Collect IPMI event logs. Contact your HP Support Representative to - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 81
on. Recommended Action: Upgrade SFW Contact HP support WBEM EventID: 4531. WBEM ProviderName: memory slices in the map than the size of the map can hold. Probable Cause: NVRAM corruption of fPars specific database. Recommended Action: Restore NVRAM to factory defaults. Reset server - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 82
specific database. Recommended Action: Restore NVRAM to factory defaults. Reset server ..32 of memory. This could be caused by problems with the system's memory or by unexpected environmental conditions inside the server. Recommended Action: Contact your HP support representative to check your memory - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 83
Instruction or Data Cache Memory (I-Cache or D-Cache). The operating system has recovered from the errors, but this is an abnormally high failure rate Recommended Action: Contact your HP support server boots in hard partition mode. This is a configuration usage problem () service but - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 84
server, | (XBC ID 32) | (route). Intel ASDM Volume 2. Recommended Action: Provide console log containing register dump to HP sure to give memory resources to that problem while collecting a list of fabric link info. Recommended Action: Look for additional IPMI event logs. Contact your HP Support - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 85
Warning A problem was encountered while routing which prevented an appropriate route from being chosen. Data Field: Destination Cell 56 | XBC Port 44 | XBC # 32 | return status. Probable Cause: An error occurred while routing the fabric Recommended Action: Contact your HP support representative to - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 86
route from being selected. Data Field: Destination Cell 56 | XBC Port 44 | XBC # 32 | return status. Probable Cause: An error occurred while routing the fabric Recommended Action: Contact your HP support representative to inspect the fabric and system firmware. WBEM EventID: 4873. WBEM ProviderName - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 87
Event ID Event Severity Event Description 11471 Error Clock fault for clocks supplied from the Hot Swap Oscillator (HSO) board to the system backplane. HSO has reported a fault or has been removed. The data field contains the physical location of the HSO. Probable Cause: HSO assembly has reported - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 88
IPMI event logs, and contact your HP support representative to inspect the fabric and system enabled to boot, and contains at least one CPU and adequate memory but has not been given any IO resources. The soft partition soft partition using an Operating-system-specific utility then reset the soft - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 89
unable to find a valid route to a cell being added by OLA. Recommended Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware. WBEM EventID: 4945. WBEM ProviderName: FPL_IndicationProvider 11582 Warning An unexpected error occurred in - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 90
memory. Recommended Action: Reduce memory usage by other programs, add physical memory, or configure the guest to use less memory. , reinstall the software. If this does not fix the problem contact your HP support representative. WBEM EventID: 5135. WBEM ProviderName: FPL_IndicationProvider 11702 - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 91
file system has no errors and that the PMAN has sufficient memory. WBEM EventID: 5144. WBEM ProviderName: FPL_IndicationProvider 11712 Error The the software. If this does not fix the problem contact your HP support representative. WBEM EventID: 5147. WBEM ProviderName: FPL_IndicationProvider - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 92
problem persists, contact HP support WBEM EventID: 5153. WBEM ProviderName: FPL_IndicationProvider 11784 Error FW has detected an illegal memory 43:32]. Probable Cause: An error occurred while routing the fabric. Recommended Action: Collect IPMI event logs, and contact your HP support - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 93
setting up links. Data field: vType1 [63:56] | vPort1 [55:48] | vId1 [47:32] | vType2 [31:24] | vPort2 [23:16] | vId2 [15:0]. Probable Cause: An attempted but the colad subsystem failed to initialize. Recommended Action: Contact HP support. When this event is emitted, cell online add/delete is not - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 94
error. Probable Cause: An uncorrectable memory ECC error has occurred. Recommended Action: Replace all DIMMs in the memory rank specified in the physical location info. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 6860. WBEM ProviderName: FPL_IndicationProvider - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 95
Recommended Action: Collect IPMI Event Logs and contact your HP Service Representative to investigate the fabric subsystem. WBEM EventID: module fault has occurred. Recommended Action: Contact HP support personnel to troubleshoot the problem. WBEM EventID: 5192. WBEM ProviderName: - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 96
persist. Recommended Action: Contact your HP support representative to check the specified memory. WBEM EventID: 5260. WBEM Cause: The cabinet type is not in agreement with the server identification information. The server identification information is viewable using the ID command from the - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 97
12159 Warning System firmware encountered fabric problems. Data Field: (crossbar port 44) | (crossbar 32). Probable Cause: Errors occurred while collecting error data from a fabric link Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to check the fabric subsystem - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 98
. Probable Cause: If the data word is not 0x0000000400000000, then the problem is most likely with the PCI card. If the value of the data configuration of power supplies. Reduce power required by the blade (for instance, remove some memory or a CPU.) Or, if there are powered-on blades that are not in - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 99
Recommended Action: Analyze the dump + logs for cause. If necessary contact HP Support for assistance. WBEM EventID: 6772. WBEM ProviderName: FPL_IndicationProvider 12218 Error identified a hardware problem. Probable Cause: OS based diagnostics discovered a hardware problem. Recommended Action: - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 100
with the cooling, and if the problem persists contact HP service. WBEM EventID: 6836. WBEM problem encountered while handling a fabric link error. Recommended Action: Collect IPMI event logs to determine the original cause of the error. Contact your HP Support Representative to troubleshoot - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 101
degraded so it should be replaced. Recommended Action: Contact HP Service for assistance. WBEM EventID: 6896. WBEM ProviderName: FPL_IndicationProvider , flash a new BMC firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 6904. WBEM ProviderName: - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 102
Action: Check the amount of memory in use. 12557 Warning HP unsupported DIMM(s) has been detected on this partition. Probable Cause: HP PFM service has detected one or more HP unsupported DIMMs on this partition. Recommended Action: Make sure to have HP supported DIMMs installed. 12560 Error OS - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 103
system license to be used; Verify if all processors are enabled. HP Event Sync Events Source in Windows Event Log: HpInsightMgmtProvs Event ID Event Severity Event Description 100 Success %1 The service version %2 has started. %3 %1 - "[component name]" %2 - "version" %3 - "See log file for - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 104
"SEL" %3 - "See log file for details." HP Mgmt Svc Events Source in Windows Event Log: HpInsightMgmtProvs service. %3 %1 - "[component name]" %2 - "sub-service name" %3 - "See log file for details. 111 Error %1 The %2 service was finished unexpectedly. %3 %1 - "[component name]" %2 "service - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 105
As the result, default monitoring threshold values are being used. Please contact HP support team to solve this problem. 2 Informational HP PFM service detected the DIMM module in %s has been added. 2 Informational HP PFM service detected the DIMM module in %s has been removed. 2 Informational - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 106
soft log in the windows registry: %2. hpWbemDump Events Source in Windows Event Log: hpWbemDump Event ID Event Severity Event Description 1001 HP WBEM data was captured and compressed as a raw data format.%nOriginal Informational Size=%1, Compressed Size=%2, WMI Queries=%3, WMI Instances=%4, WMI - HP Integrity rx8620 | HP Insight Manager WBEM Provider Events Reference - Page 107
Server Provider (SysEvt) Events Source in Windows Event Log: HP System Event ID Event Severity Event Description 2001 Informational HP Insight Management WBEM Providers have started. Server Provider (SysEvt) Events 107
HP Integrity Servers with Microsoft®
Windows Server™ 2003 and Windows
Server™ 2008
HP Insight Management WBEM Provider
Events Reference Guide
HP Part Number: 5992-4510
Published: September 2008