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HP Photosmart All-in-One Printer - B109 User Guide - Page 53

Solve a problem, HP support, HP support by phone, Phone support period

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11 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print troubleshooting • Print quality troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • HP support by phone • Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language. This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Solve a problem Solve a problem 51

Section	Page
Contents	3
HP Photosmart B109 series Help	5
Get to know the HP Photosmart	7
Printer parts	7
Control panel features	8
How do I?	9
Print	17
Print documents	17
Print photos	18
Print envelopes	24
Print on specialty media	25
Print a Web page	26
Scan	31
Scan to a computer	31
Scan to a memory card	32
Copy	35
Copy text or mixed documents	36
Reprint photos	41
Save photos	43
Maintain the HP Photosmart	45
Check the estimated ink levels	45
Replace the cartridges	46
Order ink supplies	48
Cartridge warranty information	48
Print and evaluate a print quality report	49
Solve a problem	53
HP support	53
HP support by phone	53
Phone support period	53
Placing a call	54
After the phone support period	54
Additional warranty options	54
Setup troubleshooting	55
The product will not turn on	55
After setting up the product, it does not print	57
Uninstall and reinstall the software	59
Print troubleshooting	60
Check cartridges	61
Check paper	61
Check product	62
Print quality troubleshooting	65
Memory card troubleshooting	65
The product does not read the memory card	65
The photos on the memory card do not transfer to my computer	66
Scan troubleshooting	67
Text is incorrect or missing	68
Copy troubleshooting	69
Resize to Fit is not working as expected	69
Errors	69
Product messages	70
Missing HP Photosmart Software	70
File messages	71
Photos not found	72
Supported file types for the product	73
File corrupted	73
General user messages	73
Memory card error	74
Cannot crop	74
Paper messages	76
Ink cartridge and printhead messages	77
General printer error	78
Incompatible ink cartridges	78
Ink cartridge problem	80
Check ink cartridges	86
Printhead problem	91
Technical information	101
Notice	101
Cartridge chip information	101
Specifications	102
Environmental product stewardship program	103
Eco-Tips	104
Paper use	104
Plastics	104
Material safety data sheets	104
Recycling program	104
HP inkjet supplies recycling program	104
Power consumption	104
Disposal of waste equipment by users in private households in the European Union	105
Chemical Substances	105
Toxic and hazardous substance table	106
Battery disposal in the Netherlands	106
Battery disposal in Taiwan	106
Attention California users	106
EU battery directive	107
Regulatory notices	108
Regulatory model identification number	108
FCC statement	108
VCCI (Class B) compliance statement for users in Japan	109
Notice to users in Japan about the power cord	109
Notice to users in Korea	109
HP Photosmart B109 series declaration of conformity	110