HP Photosmart All-in-One Printer - B109 User Guide - Page 61

Check cartridges, Check paper, images, use HP Advanced Photo Paper.

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Check cartridges Follow these steps. • Step 1: Make sure you are using genuine HP ink cartridges • Step 2: Check the ink levels Step 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. Step 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see: "Check the estimated ink levels" on page 43 Cause: The ink cartridges might have insufficient ink. Check paper Follow these steps. • Step 1: Use the correct paper type • Step 2: Load the stack of paper correctly Step 1: Use the correct paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Make sure only one type of paper is loaded at a time. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Cause: The paper type was incorrect or more than one type of paper was loaded. Solve a problem Print troubleshooting 59

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Check cartridges
Follow these steps.
•
Step 1: Make sure you are using genuine HP ink cartridges
•
Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges
Solution:
Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:
HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP ink cartridges were being used.
Step 2: Check the ink levels
Solution:
Check the estimated ink levels in the cartridges.
NOTE:
Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 43
Cause:
The ink cartridges might have insufficient ink.
Check paper
Follow these steps.
•
Step 1: Use the correct paper type
•
Step 2: Load the stack of paper correctly
Step 1: Use the correct paper type
Solution:
HP recommends that you use HP papers or any other paper type that is
appropriate for the product. Make sure only one type of paper is loaded at a time.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Cause:
The paper type was incorrect or more than one type of paper was loaded.
Print troubleshooting
59
Solve a problem