HP Photosmart C4390 User Guide

HP Photosmart C4390 - All-in-One Printer Manual

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  • HP Photosmart C4390 | User Guide - Page 1
    HP Photosmart C4380 All-in-One series Windows Help
  • HP Photosmart C4390 | User Guide - Page 2
    1 HP Photosmart C4380 All-in-One series Help 5 2 HP All-in-One overview The HP All-in-One at a glance...7 Control panel buttons...8 Use the HP Photosmart Software 9 3 Find more information...11 4 How do I?...13 5 Finish setting up the HP All-in-One Computer connection information 15 Supported
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    labels or envelopes 57 Print a poster...58 Print a Web page...58 Stop a print job...59 8 Use the photo features Print photos...62 Print 10 x 15 cm (4 x 6 inch) photos 62 Print enlargements...63 Print photos from the HP Photosmart Software 64 Print camera-selected (DPOF) photos 64 Save photos to
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    paper jams...94 Troubleshoot print cartridges 95 View the Readme file...101 Hardware setup troubleshooting 101 Software installation troubleshooting 103 Uninstall and reinstall the software 106 Wireless setup troubleshooting 108 Print quality troubleshooting 112 Print troubleshooting...119
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    radiation 169 Wireless: Notice to users in Brazil 170 Wireless: Notice to users in Canada 170 European Union Regulatory Notice 171 Wireless: Notice to users in Taiwan 171 Declaration of conformity (European Economic Area 172 HP Photosmart C4380 All-in-One series declaration of conformity
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    " on page 67 • "Use the copy features" on page 71 • "Maintain the HP All-in-One" on page 75 • "Shop for ink supplies" on page 89 • "HP warranty and support" on page 159 • "Technical information" on page 165 HP Photosmart C4380 All-inOne series Help HP Photosmart C4380 All-in-One series Help 5
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    Chapter 1 HP Photosmart C4380 All-inOne series Help 6 HP Photosmart C4380 All-in-One series Help
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    buttons • Use the HP Photosmart Software The HP All-in-One at a glance HP All-in-One overview Label 1 2 3 4 5 6 7 8 9 10 11 Description Control panel On button Memory card slots Wireless network indicator light and button Input tray Tray extender Paper-width guide Print cartridge door Glass Lid
  • HP Photosmart C4390 | User Guide - Page 9
    amount of power is still used by the device. To completely remove power, turn the HP All-in-One off, and then unplug the power cord. Quality button: Changes the copy quality or the quality of photos you print from a memory card. The default quality for both plain and photo papers is two stars
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    . Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: • Check the
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    Chapter 2 HP All-in-One overview 10 HP All-in-One overview
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    instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see "Troubleshooting" on page 91 in this onscreen Help. HP PSC 1500 series
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    Chapter 3 Find more information 12 Find more information
  • HP Photosmart C4390 | User Guide - Page 14
    How do I? This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs. • "How do I make a borderless copy of a photo?" on page 73 • "How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?" on page 48 • "How do I get the best
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    Chapter 4 How do I? 14 How do I?
  • HP Photosmart C4390 | User Guide - Page 16
    Setup Guide for detailed instructions. Follow instructions in "Integrated wireless WLAN 802.11 network setup" on page 17. Follow the instructions in "Use printer sharing" on page 16. Connect using integrated wireless WLAN 802.11 The HP All-in-One uses an internal networking component that supports
  • HP Photosmart C4390 | User Guide - Page 17
    : Use the instructions in this section if you first installed the HP All-in-One with a USB connection, and you now want to change to a wireless network connection. "Change the HP All-in-One from a USB connection to a network connection" on page 22 Find troubleshooting information. "Wireless setup
  • HP Photosmart C4390 | User Guide - Page 18
    setup To set up the HP All-in-One on an integrated See this section: wireless WLAN 802.11 network, you need to do the following: First, collect all of the required materials. "What you need for an integrated wireless WLAN 802.11 network" on page 17 Next, install the software and connect the HP
  • HP Photosmart C4390 | User Guide - Page 19
    the HP All-in-One connects successfully to the network, install the software on each computer that will use the device over the network. Related topics • "Print the wireless network test" on page 23 • "Connect to additional computers on a network" on page 21 • "Wireless setup troubleshooting" on
  • HP Photosmart C4390 | User Guide - Page 20
    " on page 19 "Create a network profile for other operating systems" on page 20 Finally, install the software. "Connect to a wireless ad hoc network" on page 20 What you need for an ad hoc network To connect the HP All-in-One to a Windows computer with an ad hoc connection, the computer must have
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    A HEX WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit encryption. f. In the Confirm wireless ad hoc network The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All-in-One directly to your computer for an ad-hoc wireless
  • HP Photosmart C4390 | User Guide - Page 22
    • "Wireless setup troubleshooting" on page 108 Connect to additional computers on a network More than one computer on a network can share the HP All-in-One. If the HP All-in-One is already connected to a computer on a network, for each additional computer you must install the HP All-in-One software
  • HP Photosmart C4390 | User Guide - Page 23
    Related topics • "Print the wireless network test" on page 23 • "Wireless setup troubleshooting" on page 108 Change the HP All-in-One from a USB connection to a network connection If you first install the HP All-in-One with a USB connection, you can later change to a wireless network connection. If
  • HP Photosmart C4390 | User Guide - Page 24
    button on the front of the HP All-in-One. 2. Press the button next to the icon on the display until Wireless Network Test is highlighted, and then press the button next to OK. The Wireless Network Test prints. Related topics "Wireless setup troubleshooting" on page 108 Connect to a network 23
  • HP Photosmart C4390 | User Guide - Page 25
    firmware revision code. NOTE: If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media
  • HP Photosmart C4390 | User Guide - Page 26
    address assigned by the installation software to make an additional network available as part of a larger network. Subnets are specified by a subnet mask. This mask determines which of the HP All-in-One IP address bits identify the network and subnet, and which bits identify the device itself. NOTE
  • HP Photosmart C4390 | User Guide - Page 27
    , obtain the DNS IP address from your Internet service provider (ISP). Wireless Status Communication Mode Network Name (SSID) Signal Strength (1-5) Channel Status of the wireless network: • Connected: The HP All-in-One is connected to a wireless LAN and everything is working. • Disconnected: The
  • HP Photosmart C4390 | User Guide - Page 28
    is in use. • 64-bit WEP: A 5-character or 10-hex-digit WEP key is in use. • 128-bit WEP: A 13-character or wireless networks. Access Point HW Address The hardware address of the wireless router or access point on the network to which the HP All-in-One is connected: • (MAC address): The unique MAC
  • HP Photosmart C4390 | User Guide - Page 29
    A-F. The computer at the center of a network. The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. No longer commonly used in modern home networks, a hub takes its signal from
  • HP Photosmart C4390 | User Guide - Page 30
    (MAC) address that uniquely identifies the HP All one another. Wired Equivalent Privacy (WEP) is a type of encryption used for wireless network security. Wi-Fi Protected Access (WPA) is a type of encryption used for wireless network security. WPA offers greater security than WEP. Finish setup
  • HP Photosmart C4390 | User Guide - Page 31
    Chapter 5 Finish setup 30 Finish setting up the HP All-in-One
  • HP Photosmart C4390 | User Guide - Page 32
    an original on the scanner glass 1. Lift the lid on the HP All-in-One. 2. Load your original print side down on the right front corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. Load originals and load paper 3. Close
  • HP Photosmart C4390 | User Guide - Page 33
    in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software. This
  • HP Photosmart C4390 | User Guide - Page 34
    product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Load originals and load paper Recommended papers for printing only Certain papers are supported only when you start the print job from your computer
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    listed in "Specifications" on page 165 or in the printer driver. • Paper with cutouts or perforations (unless specifically designed for use with HP inkjet devices). • Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. • Extremely smooth, shiny
  • HP Photosmart C4390 | User Guide - Page 36
    of paper into the HP All-in-One for your copies or printouts. NOTE: After a copy or print job has started, the changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One. This section contains the following topics: • Load full-size paper • Load 10
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    down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in
  • HP Photosmart C4390 | User Guide - Page 38
    32 • "Make a borderless copy of a photo" on page 73 • "Print 10 x 15 cm (4 x 6 inch) photos" on page 62 • "Print a borderless image" on page 48 Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. Load originals and load paper
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    • "Load 10 x 15 cm (4 x 6 inch) photo paper" on page 36 • "Change the print settings for the current job" on page 42 Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For
  • HP Photosmart C4390 | User Guide - Page 40
    HP Photosmart Software or another application, set the paper type and size, and then print. HP Premium Inkjet Transparency Film and HP Premium sheets might peel off when the paper is pulled through the HP All-in-One, causing subsequent paper jams. 2. Fan the stack of labels to make sure none of
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    input tray and is no higher than the top of the paper-width guide. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP All-in-One. Related topics "Clear paper jams" on page 94 Load originals and load paper 40 Load originals and
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    step. The HP Allin-One will already be selected. 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you
  • HP Photosmart C4390 | User Guide - Page 43
    default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help. Change the print settings for the current job You can customize the print settings of the HP All-in-One to handle nearly any print task
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    appropriate, you can specify a custom paper size) 10 x 15 cm. (with or without tab), manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer
  • HP Photosmart C4390 | User Guide - Page 45
    menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click
  • HP Photosmart C4390 | User Guide - Page 46
    paper and ink on projects that do not print as expected. To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. Print Change the print settings for
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    Before Printing check box. 8. Click OK, and then click Print or OK in the Print dialog box. Your print job displays in the preview window. 9. In the HP preview window, do one of the following: • To print, click Start Printing. • To cancel, click Cancel Printing. Change the default print settings
  • HP Photosmart C4390 | User Guide - Page 48
    shortcut, simply select it when printing on transparency film rather than changing the print settings each time. To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the HP All-in-One is the selected printer. 3. Click the button that opens
  • HP Photosmart C4390 | User Guide - Page 49
    menu in your software application, click Print. 4. Make sure the HP All-in-One is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click
  • HP Photosmart C4390 | User Guide - Page 50
    menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click
  • HP Photosmart C4390 | User Guide - Page 51
    dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print. Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space. NOTE: If a photo print cartridge is also installed, the print quality is
  • HP Photosmart C4390 | User Guide - Page 52
    menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click
  • HP Photosmart C4390 | User Guide - Page 53
    check box. This causes the odd and even pages of your document to print opposite Print or OK in the Print dialog box. The HP All-in-One begins printing. Wait until all the odd-numbered pages are printed before removing any of the printed pages from the output tray. A dialog box displays instructions
  • HP Photosmart C4390 | User Guide - Page 54
    menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click
  • HP Photosmart C4390 | User Guide - Page 55
    menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click
  • HP Photosmart C4390 | User Guide - Page 56
    menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click
  • HP Photosmart C4390 | User Guide - Page 57
    menu in your software application, click Print. 2. Make sure the HP All-in-One is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click
  • HP Photosmart C4390 | User Guide - Page 58
    sure you allow enough time for the ink to dry before handling the transparency. Print a group of addresses on labels or envelopes With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print a group of addresses on labels or
  • HP Photosmart C4390 | User Guide - Page 59
    menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click
  • HP Photosmart C4390 | User Guide - Page 60
    not use the Windows print spooler is PowerPoint in Microsoft Office 97. If you cannot cancel your print job by using one of the following procedures, consult the instructions for canceling background printing in the online help for your software application. To stop a print job from the HP All-in
  • HP Photosmart C4390 | User Guide - Page 61
    your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows Vista users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Click Printers. 3. Double-click the HP All-in-One icon. TIP: You can also double-click the
  • HP Photosmart C4390 | User Guide - Page 62
    is network-connected or connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. The HP All-in-One supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card. CAUTION: Do
  • HP Photosmart C4390 | User Guide - Page 63
    . The HP All-in-One is set to detect the type and size of paper you are using automatically. This section contains the following topics: • Print 10 x 15 cm (4 x 6 inch) photos • Print enlargements • Print photos from the HP Photosmart Software • Print camera-selected (DPOF) photos Print 10 x 15
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    of the photos on your memory card on either letter or A4 paper. To print an enlargement of a photo 1. Insert your memory card into the appropriate slot on the HP All-in-One. The most recent image on the card appears on the display. 2. Load letter-size or A4 photo paper in the
  • HP Photosmart C4390 | User Guide - Page 65
    card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To print photos 1. Insert a memory card into the appropriate slot on the HP All-in-One. The software opens on your computer. 2. Click Print, and then follow
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    card into the appropriate slot on the HP All-in-One. 2. When prompted, do one of the following: • Select OK to print all DPOF-tagged photos. • Select CANCEL to bypass DPOF printing. Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from
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    the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To share photos 1. Insert a memory card into the appropriate slot on the
  • HP Photosmart C4390 | User Guide - Page 68
    of the HP All-in-One to a computer. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer
  • HP Photosmart C4390 | User Guide - Page 69
    the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on
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    Stop scanning To stop scanning ▲ Press Cancel on the control panel. Scan Stop scanning 69
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    Chapter 9 Scan 70 Use the scan features
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    following topics: • Make multiple copies of the same original • Change copy speed or quality Make multiple copies of the same original You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies
  • HP Photosmart C4390 | User Guide - Page 73
    Color. In this example, the HP All-in-One makes six copies of the original 10 x 15 cm (4 x 6 inch) photo. Use the copy features Related topics "Use the HP Photosmart Software" on page 9 Change copy speed or quality The HP All-in-One, provides three options, indicated by one, two, or three stars
  • HP Photosmart C4390 | User Guide - Page 74
    print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos. To make a borderless copy of a photo from the control panel 1. Load photo paper in the input tray. NOTE: The HP All-in-One automatically detects If you enlarge a 10 x 15 cm (4
  • HP Photosmart C4390 | User Guide - Page 75
    Chapter 10 To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass. 3. Press the Size button to select Resize to Fit. 4. Press Start Copy Black or Start
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    your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary. This section contains the
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    -based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, HP All-in-One. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges
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    handling the print cartridges and instructions for replacing, aligning, and cleaning the print cartridges. You might also need to check your print cartridges if a message appears on the screen. This section contains the following topics: • Handle the print cartridges • Check the estimated ink levels
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    cause temporary printing problems, or even permanent damage. Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. TIP
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    Replace the print cartridges Follow these instructions when you need to replace print cartridges. NOTE: When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the Printer Toolbox available through the HP Photosmart Software on
  • HP Photosmart C4390 | User Guide - Page 81
    -One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 2. Make sure you have letter or A4 unused plain white paper loaded in the input tray. 3. Open the print cartridge door. The print carriage
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    sure you push the print cartridge in firmly until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot. Maintain the HP All-in-One Work with print cartridges 81
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    Chapter 11 9. Close the print cartridge door. If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press the button next to OK. NOTE: If you have colored paper
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    , make sure the ink nozzles on the print cartridge do not touch the plastic. The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of
  • HP Photosmart C4390 | User Guide - Page 85
    the page. To align the print cartridges from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click
  • HP Photosmart C4390 | User Guide - Page 86
    of color or when a color is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain
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    other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. Related topics • "Clean the area around the ink nozzles" on page 86 • "Replace the print cartridges" on page 79 Clean the area around the ink nozzles If the HP All-in-One is
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    corrected by cleaning around the ink nozzles as described here. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All-in-One. Make sure
  • HP Photosmart C4390 | User Guide - Page 89
    if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. Related topics "Clean the print cartridges" on page 85 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and
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    print cartridge reorder numbers appear. 4. Click Order Online. HP sends detailed printer information, including model number, serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check
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    Chapter 12 Shop for ink supplies 90 Shop for ink supplies
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    following: • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that the print carriage is not jammed. Open the print cartridge door to access the print carriage area. Remove any objects
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    the software you installed with the HP All-in-One and then install it again. For more information, see: • "Uninstall and reinstall the software" on page 106 • "Find more information" on page 11 Information on print cartridges For best results, use HP print cartridges. Refilled print cartridges might
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    handling during installation can cause temporary printing problems. If print quality is poor right after cartridge installation, allow half an hour for the print cartridge to recover. For more information, see: "Troubleshoot print cartridges" on page 95 Information on paper The HP All-in-One is
  • HP Photosmart C4390 | User Guide - Page 95
    same size and type. • Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Premium Plus photo paper for maximum performance. Clear paper jams If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the
  • HP Photosmart C4390 | User Guide - Page 96
    cartridges If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Do the following: To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check
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    cartridges. 6. If the problem persists, clean the copper-colored contacts of the print cartridges. 7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it. To check the ink levels from the HP Photosmart Software 1. In the HP
  • HP Photosmart C4390 | User Guide - Page 98
    a problem with the tri-color print cartridge in the left slot. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer
  • HP Photosmart C4390 | User Guide - Page 99
    only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Troubleshooting 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the
  • HP Photosmart C4390 | User Guide - Page 100
    -One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 2. Make sure you have letter or A4 unused plain white paper loaded in the input tray. 3. Open the print cartridge door. The print carriage
  • HP Photosmart C4390 | User Guide - Page 101
    , ink failure, and bad electrical connections. 8. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps into place. If you are installing the tri-color print cartridge, slide
  • HP Photosmart C4390 | User Guide - Page 102
    or All Programs, pointing to HP, pointing to Photosmart C4380 All-in-One series, and then clicking Readme. You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Hardware setup troubleshooting This section contains hardware
  • HP Photosmart C4390 | User Guide - Page 103
    Troubleshooting Chapter 13 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • The HP All-in-
  • HP Photosmart C4390 | User Guide - Page 104
    on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Allin-One software. Software installation troubleshooting 103
  • HP Photosmart C4390 | User Guide - Page 105
    the software • Missing HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation failed to run automatically. Solution: If the installation does not run automatically, you can start it manually. To start the installation from a Windows
  • HP Photosmart C4390 | User Guide - Page 106
    Allin-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Allin-One. For more information, see: "Uninstall and reinstall the software" on page 106 Software installation troubleshooting
  • HP Photosmart C4390 | User Guide - Page 107
    menu. 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 106 Troubleshooting
  • HP Photosmart C4390 | User Guide - Page 108
    the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Cause: The HP All-in-One is turned off. Solution: Turn the HP All-in-One on. Cause: The computer is turned off. Software installation troubleshooting 107
  • HP Photosmart C4390 | User Guide - Page 109
    For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One. Wireless setup troubleshooting This section addresses problems you might encounter setting up a network. Check the device display for specific error messages
  • HP Photosmart C4390 | User Guide - Page 110
    your computer or wireless router and the HP All-in-One, move them closer together. • If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the HP All-in-One and the computer or wireless router. Wireless setup troubleshooting 109
  • HP Photosmart C4390 | User Guide - Page 111
    All-inOne has successfully connected to your network. If you re-enable MAC address filtering on your wireless router, make sure the MAC address of the HP All-in-One is on the list of acceptable MAC addresses. Invalid WEP key during wireless setup Cause: If you are using WEP security, you might have
  • HP Photosmart C4390 | User Guide - Page 112
    -One from accessing your computer. Solution: Temporarily disable the VPN before proceeding with the installation. NOTE: The HP All-in-One functionality will be limited during VPN sessions. Cause: The HP All-in-One is not turned on. Solution: Turn on the HP All-in-One. Wireless setup troubleshooting
  • HP Photosmart C4390 | User Guide - Page 113
    -test does not show a problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text
  • HP Photosmart C4390 | User Guide - Page 114
    in the input tray. The HP All-in-One automatically detects the paper type for plain and photo paper. If you are printing on other types of paper, such as labels or transparencies, check that you have selected the correct paper type in the HP Photosmart software. For more information, see: • "Set
  • HP Photosmart C4390 | User Guide - Page 115
    the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Print the image using six-ink printing. To do so, install the photo print cartridge in
  • HP Photosmart C4390 | User Guide - Page 116
    print cartridge to recover. Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. Print quality troubleshooting
  • HP Photosmart C4390 | User Guide - Page 117
    shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page 95. Cause: The print quality setting on the HP All-in-One is set too low. Solution: Check the
  • HP Photosmart C4390 | User Guide - Page 118
    in the input tray. The HP All-in-One automatically detects the paper type for plain and photo paper. If you are printing on other types of paper, such as labels or transparencies, check that you have selected the correct paper type in the HP Photosmart Software. For more information, see: "Set
  • HP Photosmart C4390 | User Guide - Page 119
    one type of paper at a time. Cause: The rear door might not be securely installed. Solution: Make sure the rear door is securely installed. print job, press Start Copy Black on the control panel of the HP All-in-One. For more information, see: "Load full-size paper" on page 35 118 Troubleshooting
  • HP Photosmart C4390 | User Guide - Page 120
    Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP All-in-One. The HP All-in-One is not responding Cause: The HP All-in-One is busy with another task. Print troubleshooting
  • HP Photosmart C4390 | User Guide - Page 121
    see: "Clear paper jams" on page 94 Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray. For more information, see: "Load full-size paper" on page 35 Cause: The print carriage has stalled. Solution: Turn the HP All-in-One off and open the print cartridge door. Remove any
  • HP Photosmart C4390 | User Guide - Page 122
    Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "Communication problems over a USB connection" on
  • HP Photosmart C4390 | User Guide - Page 123
    after you sent a print job to the HP All-in-One, check your computer to see if there are any messages. Cause: The HP All-in-One is not the selected printer. Solution: Make sure the HP All-in-One is the selected printer in your software application. TIP: You can set the HP All-in-One as the default
  • HP Photosmart C4390 | User Guide - Page 124
    Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "Communication problems over a USB connection" on
  • HP Photosmart C4390 | User Guide - Page 125
    of the HP All-in-One. To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports
  • HP Photosmart C4390 | User Guide - Page 126
    print cartridge might be empty. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print
  • HP Photosmart C4390 | User Guide - Page 127
    , clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: "Troubleshoot print cartridges" on page 95 Cause: The document you are printing contains an additional blank page. Solution: Open the document file in your software
  • HP Photosmart C4390 | User Guide - Page 128
    print a borderless print job. Memory card troubleshooting Use this section to solve these memory card problems: • My memory card no longer works in my digital camera • The HP All-in-One card on a Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more
  • HP Photosmart C4390 | User Guide - Page 129
    a memory card while it is being accessed might corrupt information on the card or damage the HP All-in-One and card. The On light blinks when I insert my memory card Cause: The HP All-in-One has detected an error with the memory card. Solution: Remove and reinsert the memory card. You might have
  • HP Photosmart C4390 | User Guide - Page 130
    the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Cause: The HP All-in-One is turned off. Solution: Turn the HP All-in-One on
  • HP Photosmart C4390 | User Guide - Page 131
    will display as arbitrary characters. Other users on the network can access my memory card Cause: The Common Internet File System (CIFS) server in the HP All-in-One does not support authentication. This is a limitation of the CIFS server. The CIFS server is included in all network-connected
  • HP Photosmart C4390 | User Guide - Page 132
    : Insert the HP Photosmart installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software is installed, but is not running. Solution: Start the software you installed with the HP All-in-One and try scanning again. Scan troubleshooting 131
  • HP Photosmart C4390 | User Guide - Page 133
    image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Scanned image has incorrect page layout Cause: The automatic cropping feature in the software is changing the page layout. 132 Troubleshooting
  • HP Photosmart C4390 | User Guide - Page 134
    in the software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Scan troubleshooting 133
  • HP Photosmart C4390 | User Guide - Page 135
    or is not running. Solution: Restart your computer. If that does not help, install or reinstall the software that came with the HP All-in-One. Copy troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Parts of the original do not appear or are
  • HP Photosmart C4390 | User Guide - Page 136
    Troubleshooting Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The HP All-in-One might be busy copying or printing. Solution: Check the On button. If it is blinking, the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the
  • HP Photosmart C4390 | User Guide - Page 137
    fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: The original is placed incorrectly on the glass. Troubleshooting 136 Troubleshooting
  • HP Photosmart C4390 | User Guide - Page 138
    . For more information, see: • "Clean the glass" on page 75 • "Clean the lid backing" on page 76 The image is cropped when I make a borderless copy Cause: The HP All-in-One cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the
  • HP Photosmart C4390 | User Guide - Page 139
    be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print
  • HP Photosmart C4390 | User Guide - Page 140
    the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Troubleshooting Follow the prompts on the display to continue. Carriage jam Cause: The print carriage is
  • HP Photosmart C4390 | User Guide - Page 141
    is blocked. Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Troubleshooting Follow the prompts on the
  • HP Photosmart C4390 | User Guide - Page 142
    is blocked. Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Troubleshooting Follow the prompts on the
  • HP Photosmart C4390 | User Guide - Page 143
    Troubleshooting Chapter 13 • Supported file types for the HP All-in-One • File corrupted Error reading or writing the file Cause: The HP All-in-One software could not open or save the file. Solution: Check to see if you have the right folder and file name. Unreadable files. NN files could not be
  • HP Photosmart C4390 | User Guide - Page 144
    Solution: Open the file in another application, and save it in a format that the HP Photosmart software recognizes. For more information, see: "Supported file types for the HP All-in-One" on page 143 Invalid file name Cause: The file name you entered is invalid. Solution: Make sure that you are not
  • HP Photosmart C4390 | User Guide - Page 145
    -One was not installed correctly. • The software that came with the HP All-in-One is installed, but it is not running. Solution: Make sure your computer is turned on and is connected to the HP All-inOne. Also make sure you installed the software that came with the HP All-in-One. 144 Troubleshooting
  • HP Photosmart C4390 | User Guide - Page 146
    Troubleshooting For more information, see: "Communication problems over a USB connection" on page 91 problem. Card is inserted incorrectly Cause: The card is inserted backwards or upside down. Solution: Turn the memory card so that the label side is up and the contacts are facing the HP All-in-One
  • HP Photosmart C4390 | User Guide - Page 147
    have lost. Paper messages The following is a list of paper-related error messages: • Paper upside down • Paper orientation error • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam, misfeed or blocked carriage 146 Troubleshooting
  • HP Photosmart C4390 | User Guide - Page 148
    . To continue your print job, press Start Copy Black on the control panel of the HP All-in-One. Ink is drying Cause: print job, press Start Copy Black on the control panel of the HP All-in-One. Cause: The rear door is off the HP All-in-One. Solution: If you removed the rear door to clear a paper jam
  • HP Photosmart C4390 | User Guide - Page 149
    Troubleshooting Chapter 13 Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP All-in-One. Solution: Clear the jam. For more information, see: "Clear paper jams" on page 94 Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off and open the print cartridge door
  • HP Photosmart C4390 | User Guide - Page 150
    occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. For more information, see: "Communication problems over a USB connection" on page 91 Communication test failed Cause: The HP All-in-One is turned off. Solution: Look at the On button located
  • HP Photosmart C4390 | User Guide - Page 151
    sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Troubleshooting For more information, see: "Communication problems over a USB connection" on page 91 Improper shutdown Cause: The last time the HP All-in-One was used, it was not turned off properly. If
  • HP Photosmart C4390 | User Guide - Page 152
    quality deteriorates. If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable. For more information on print cartridges, see "Troubleshoot print cartridges" on page 95. Need
  • HP Photosmart C4390 | User Guide - Page 153
    region, and then click Contact HP for information on calling for technical support. Cause: Protective tape is covering the print cartridges. Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is
  • HP Photosmart C4390 | User Guide - Page 154
    and locked in place. If the problem persists, clean the contacts of the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page 95. Cause: Protective tape is covering the print cartridges. Solution: Check each print cartridge. The tape might have been
  • HP Photosmart C4390 | User Guide - Page 155
    in place. If the problem persists, clean the copper-colored contacts of the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page 95. Cause: The print cartridge might be damaged. Solution: Check to see if your print cartridge is still under warranty
  • HP Photosmart C4390 | User Guide - Page 156
    and locked in place. If the problem persists, clean the contacts of the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page 95. Cause: Protective tape is covering the print cartridges. Solution: Check each print cartridge. The tape might have been
  • HP Photosmart C4390 | User Guide - Page 157
    came with the HP All-in-One. For more information, see: • "Shop for ink supplies" on page 89 • "Replace the print cartridges" on page 79 Print cartridge is not intended for use in this device Cause: The print cartridge is not intended for use in this device. Solution: To find support and warranty
  • HP Photosmart C4390 | User Guide - Page 158
    Troubleshooting For more information, see: • "Replace the print cartridges" on page 79 • "Troubleshoot print cartridges" on page 95 Errors 157
  • HP Photosmart C4390 | User Guide - Page 159
    Troubleshooting Chapter 13 158 Troubleshooting
  • HP Photosmart C4390 | User Guide - Page 160
    Statement, see the printed documentation that came with the HP All-in-One. Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP All-in-One. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all
  • HP Photosmart C4390 | User Guide - Page 161
    troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and language. Before you call HP support Software
  • HP Photosmart C4390 | User Guide - Page 162
    also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go
  • HP Photosmart C4390 | User Guide - Page 163
    Chapter 14 HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see "Pack the HP All-in-One" on page 163. Call HP Korea customer support 162 HP warranty and support HP warranty and support
  • HP Photosmart C4390 | User Guide - Page 164
    then manually slide the print carriage to the far right side to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you
  • HP Photosmart C4390 | User Guide - Page 165
    shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your
  • HP Photosmart C4390 | User Guide - Page 166
    Area) • HP Photosmart C4380 All-in-One series declaration of conformity Specifications Technical specifications for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. System requirements Software and system
  • HP Photosmart C4390 | User Guide - Page 167
    lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/ consumption may be found in the printed documentation that came with the HP All-in-One. 166 Technical information Technical information
  • HP Photosmart C4390 | User Guide - Page 168
    recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des é lämnar kasserade produkter för återvinning. Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/
  • HP Photosmart C4390 | User Guide - Page 169
    marketing name (HP Photosmart C4380 All-in-One series, etc.) installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions any changes or modifications made to this device that are not expressly approved by HP may
  • HP Photosmart C4390 | User Guide - Page 170
    wireless statements This section contains the following regulatory information pertaining to wireless products: • Wireless: Exposure to radio frequency radiation • Wireless: Notice to users in Brazil • Wireless product and any attached external antenna, if supported, shall be placed in such a manner
  • HP Photosmart C4390 | User Guide - Page 171
    prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001). Wireless: Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs canadiens For Indoor Use. This digital apparatus does not
  • HP Photosmart C4390 | User Guide - Page 172
    Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product. The wireless telecommunications functionality of this product may be used in the following EU and
  • HP Photosmart C4390 | User Guide - Page 173
    in the European community. HP Photosmart C4380 All-in-One series declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Singapore (Pte) Ltd Imaging and Printing Manufacturing Operations Singapore
  • HP Photosmart C4390 | User Guide - Page 174
    is wrong 137 print 48 print from memory card 64 brightness, change in print 45 buttons, control panel 8 C cancel copy 74 print job 59 scan 69 cancel button 9 carriage jam 139 stalled 139, 140 cartridges. See print cartridges channel, wireless communication 26 choose paper 32 clean exterior 75 glass
  • HP Photosmart C4390 | User Guide - Page 175
    drying time 147 low 125, 151 sprays inside HP All-in- One 127 ink cartridges. See print cartridges ink levels, check 78 ink supplies purchase 89 ink, removing ink from skin and clothing 88 install software, troubleshoot 101 interface card 17 invalid file name 143 IP address 24, 25 iron-on transfers
  • HP Photosmart C4390 | User Guide - Page 176
    print cartridges align 84, 151 check ink levels 78 clean 85 clean contacts 85 clean ink nozzle area 86 damaged 153 error message 153, 154 handle 78 incorrect 154 low ink 125 low on ink 151 missing 153 order 89 part names 78 photo print cartridge 82 replace 79 store 82 tips 92 troubleshoot problems
  • HP Photosmart C4390 | User Guide - Page 177
    specifications 165 troubleshoot fax problems 112, 113 hardware installation 101 jams, paper 40 low signal 109 network connection 110 Passphrase, invalid 111 printer not found 111 Readme file 101 software installation 103 USB cable 103 WEP key 110 wireless setup wizard 108 troubleshooting cannot find
  • HP Photosmart C4390 | User Guide - Page 178
    memory card 130 print 119 scan 131 two-sided prints 51, 52 U uninstall software 106 upgrade to network 22 URL 24 USB cable communication lost 150 USB cable installation 103 W warranty 159, 161 Web pages, print 58 WEP key, setup 20 wireless radio, turn off 23 setup wizard, troubleshoot 108 status 26
  • HP Photosmart C4390 | User Guide - Page 179
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HP Photosmart C4380 All-in-One series
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