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HP Photosmart C4390 User Guide - Page 92

Troubleshooting, Communication problems over a USB connection

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Troubleshooting 13 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Wireless setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on print cartridges • Information on paper • Clear paper jams • Troubleshoot print cartridges • View the Readme file Communication problems over a USB connection NOTE: For information on network communication problems, see "Wireless setup troubleshooting" on page 108. For information on communication problems involving a memory card, PictBridge camera, or storage device, see "Memory card troubleshooting" on page 127. If the HP All-in-One and computer are not communicating with each other, try the following: • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that the print carriage is not jammed. Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP Allin-One off and then turn it on again. • Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer. Troubleshooting 91

Section	Page
Contents	2
HP Photosmart C4380 All-in-One series Help	6
HP All-in-One overview	8
The HP All-in-One at a glance	8
Control panel buttons	9
Use the HP Photosmart Software	10
Find more information	12
How do I?	14
Finish setting up the HP All-in-One	16
Computer connection information	16
Supported connection types	16
Connect using integrated wireless WLAN 802.11	16
Use printer sharing	17
Connect to a network	17
Integrated wireless WLAN 802.11 network setup	18
What you need for an integrated wireless WLAN 802.11 network	18
Connect to an integrated wireless WLAN 802.11 network	19
Wireless ad hoc network setup	19
What you need for an ad hoc network	20
Create a network profile for a Windows XP computer	20
Create a network profile for other operating systems	21
Connect to a wireless ad hoc network	21
Connect to additional computers on a network	22
Change the HP All-in-One from a USB connection to a network connection	23
Manage your network settings	23
Change basic network settings from the control panel	23
Network configuration page definitions	25
Network glossary	29
Load originals and load paper	32
Load originals	32
Choose papers for printing and copying	33
Recommended papers for printing and copying	33
Recommended papers for printing only	34
Papers to avoid	35
Load paper	36
Load full-size paper	36
Load 10 x 15 cm (4 x 6 inch) photo paper	37
Load index cards	38
Load envelopes	39
Load other types of paper	40
Avoid paper jams	41
Print from your computer	42
Print from a software application	42
Make the HP All-in-One the default printer	43
Change the print settings for the current job	43
Set the paper size	43
Set the paper type for printing	44
View the print resolution	44
Change the print speed or quality	45
Change the page orientation	45
Scale the document size	46
Change the saturation, brightness, or color tone	46
Preview your print job	46
Change the default print settings	47
Printing shortcuts	47
Create printing shortcuts	48
Delete printing shortcuts	48
Perform special print jobs	49
Print a borderless image	49
Print a photo on photo paper	50
Print custom CD/DVD labels	51
Print using Maximum dpi	51
Print on both sides of the page	52
Print a multiple-page document as a booklet	53
Print multiple pages on a single sheet	55
Print a multiple-page document in reverse order	56
Reverse an image for iron-on transfers	57
Print on transparencies	57
Print a group of addresses on labels or envelopes	58
Print a poster	59
Print a Web page	59
Stop a print job	60
Use the photo features	62
Print photos	63
Print 10 x 15 cm (4 x 6 inch) photos	63
Print enlargements	64
Print photos from the HP Photosmart Software	65
Print camera-selected (DPOF) photos	65
Save photos to your computer	66
Edit photos using your computer	66
Share photos with friends and relatives	66
Use the scan features	68
Scan an image or document	68
Edit a scanned image	69
Edit a scanned document	69
Stop scanning	70
Use the copy features	72
Make a copy	72
Change the copy settings for the current job	72
Make multiple copies of the same original	72
Change copy speed or quality	73
Perform special copy jobs	73
Make a borderless copy of a photo	74
Resize an original to fit onto letter or A4 paper	74
Stop copying	75
Maintain the HP All-in-One	76
Clean the HP All-in-One	76
Clean the exterior	76
Clean the glass	76
Clean the lid backing	77
Print a self-test report	77
Work with print cartridges	78
Handle the print cartridges	79
Check the estimated ink levels	79
Replace the print cartridges	80
Use a photo print cartridge	83
Use the print cartridge protector	83
Align the print cartridges	85
Clean the print cartridges	86
Clean the print cartridge contacts	86
Clean the area around the ink nozzles	87
Remove ink from your skin and clothing	89
Turn off the HP All-in-One	89
Shop for ink supplies	90
Troubleshooting	92
Troubleshooting tips	92
Communication problems over a USB connection	92
Information on print cartridges	93
Information on paper	94
Clear paper jams	95
Troubleshoot print cartridges	96
View the Readme file	102
Hardware setup troubleshooting	102
Software installation troubleshooting	104
Uninstall and reinstall the software	107
Wireless setup troubleshooting	109
Print quality troubleshooting	113
Print troubleshooting	120
Memory card troubleshooting	128
Scan troubleshooting	132
Copy troubleshooting	135
Errors	140
Device messages	140
File messages	142
Supported file types for the HP All-in-One	144
General user messages	144
Paper messages	147
Power and connection messages	150
Print cartridge messages	152
HP warranty and support	160
Warranty	160
Print cartridge warranty information	160
Support process	160
Before you call HP support	161
HP support by phone	161
Phone support period	162
Placing a call	162
After the phone support period	162
Additional warranty options	162
HP Quick Exchange Service (Japan)	163
Call HP Korea customer support	163
Prepare the HP All-in-One for shipment	164
Pack the HP All-in-One	164
Technical information	166
Specifications	166
Environmental product stewardship program	166
Paper use	167
Plastics	167
Material safety data sheets	167
Recycling program	167
HP inkjet supplies recycling program	167
Energy consumption	167
Disposal of Waste Equipment by Users in Private Households in the European Union	168
Regulatory notices	168
Regulatory model identification number	169
FCC statement	169
Notice to users in Korea	170
VCCI (Class B) compliance statement for users in Japan	170
Notice to users in Japan about power cord	170
Geräuschemission	170
Regulatory wireless statements	170
Wireless: Exposure to radio frequency radiation	170
Wireless: Notice to users in Brazil	171
Wireless: Notice to users in Canada	171
European Union Regulatory Notice	172
Wireless: Notice to users in Taiwan	172
Declaration of conformity (European Economic Area)	173
HP Photosmart C4380 All-in-One series declaration of conformity	173