HP Photosmart C4390 User Guide - Page 124
Status, Cause, Solution
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Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "Communication problems over a USB connection" on page 91 Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 94 Cause: The print carriage has stalled. Solution: Turn the HP All-in-One off and open the print cartridge door. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray. For more information, see: "Load full-size paper" on page 35 The pages in my document came out in the wrong order Cause: The print settings are set to print the first page of your document first. Because of the way the paper feeds through the HP All-in-One, this means the first page will be print side up at the bottom of the stack. Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order. For more information, see: "Print a multiple-page document in reverse order" on page 55 The margins are not printing as expected Cause: The margins are not set correctly in your software application. Solution: Check the printer margins. Print troubleshooting 123