HP Photosmart C4390 User Guide - Page 113

Print quality troubleshooting, Ink is bleeding or smearing

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Troubleshooting Chapter 13 Print quality troubleshooting If you are having problems with print quality, try the solutions in this section and observe the following guidelines: • Replace refilled or empty cartridges with genuine HP print cartridges. • Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task. For more information, see "Set the paper type for printing" on page 43 and "Choose papers for printing and copying" on page 32. • Print and evaluate a self-test. For more information, see "Print a self-test report" on page 76. If the self-test shows a defect, try the following: • Clean the print cartridges automatically. For more information, see "Clean the print cartridges" on page 85. • If you are missing lines when you print, clean the electrical contacts. For more information, see "Clean the print cartridge contacts" on page 85. • Replace the print cartridge. For more information, see "Replace the print cartridges" on page 79. • If the self-test does not show a problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text or graphics completely • The text edges are jagged • The printout has a horizontal band of distortion near the bottom of the page • Colors run into each other on the printout • Printouts have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have vertical streaks • Printouts are slanted or skewed • Paper is not picked up from the input tray Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in-One. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. Cause: The print cartridges need to be cleaned. Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. 112 Troubleshooting

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Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•
Replace refilled or empty cartridges with genuine HP print cartridges.
•
Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see
“
Set the paper type for printing” on page 43
and
“
Choose
papers for printing and copying” on page 32
.
•
Print and evaluate a self-test.
For more information, see
“
Print a self-test report” on page 76
.
If the self-test shows a defect, try the following:
•
Clean the print cartridges automatically. For more information, see
“
Clean the
print cartridges” on page 85
.
•
If you are missing lines when you print, clean the electrical contacts. For more
information, see
“
Clean the print cartridge contacts” on page 85
.
•
Replace the print cartridge. For more information, see
“
Replace the print
cartridges” on page 79
.
•
If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at
www.hp.com/
support
.
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Paper is not picked up from the input tray
Ink is bleeding or smearing
Cause:
The paper type is not suitable for the HP All-in-One.
Solution:
Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause:
The print cartridges need to be cleaned.
Solution:
Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
Chapter 13
112
Troubleshooting
Troubleshooting