Home » Konica Minolta Manuals » Multifunction Devices » Konica Minolta bizhub 283 » Manual Viewer

Konica Minolta bizhub 283 bizhub 423/363/283/223 Print Operations User Guide - Page 269

Cannot print, Problem, Possible Cause, Remedy, the [User's Guide Box Opera

View all Konica Minolta bizhub 283 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 269 highlights

15.1 Cannot print 15 Problem Printing order is disturbed - a job sent later is printed before the preceding jobs. Secure print is not available. Jobs saved in a User Box have disappeared. Printing in the user authentication or account track mode is not available. Printing is not available when you have selected [Public User] in user authentication. Possible Cause When the user authentication is enabled, you may have entered an unregistered user name or password. Different encryption passphrases may be specified for the printer driver and the machine. Memory of the computer may be insufficient. Network connection with the printer controller is not established (when connecting via the network). This machine may be in the enhanced security mode. An error may have occurred on the printer for a reason such as running out of paper. The password rules may be enabled on the machine. Different encryption passphrases may be specified for the printer driver and the machine. Jobs saved in a User Box may be deleted due to the settings on the machine. The user name, account name or password is incorrect. User authentication or account track may be disabled on the printer driver. Different encryption passphrases may be specified for the printer driver and the machine. The entered user name or account name may not be authorized. Printing by public users may be prohibited on the machine. Remedy Enter the correct user name or password. Specify the same encryption passphrase for the machine and the printer driver. Perform a test printing to check whether printing is possible. Contact your network administrator. Configure authentication settings in the enhanced security mode. For details, contact the printer administrator. When [Skip Job Operation Settings] is enabled in the [Administrator Settings] of the printer, only the jobs without a problem are processed and those with any problem are held in queue. Specify a password according to the password rules. Specify the same encryption passphrase for the machine and the printer driver. Check the User Box settings for the machine. For details, refer to the [User's Guide Box Operations]. Enter the correct user name, account name and password. Enable user authentication or account track on the printer driver. Specify the same encryption passphrase for the machine and the printer driver. Check with the administrator whether the user name or account name concerned is authorized for printing. Check with the administrator whether printing by public users is permitted. When the above troubleshooting does not eliminate the problem, refer to the [User's Guide Copy Operations]. bizhub 423/363/283/223 15-3

Section	Page
Table of contents	2
1 Introduction	10
1.1 Welcome	10
1.1.1 User's guides	10
1.1.2 User's Guide	11
1.2 Conventions used in this manual	12
1.2.1 Symbols used in this manual	12
To use this machine safely	12
Procedural instruction	12
Key symbols	13
1.2.2 Original and paper indications	13
Original and paper sizes	13
Original and paper indications	13
2 Overview	15
2.1 Printer controller	15
2.1.1 Roles of the printer controller	15
2.1.2 Flow of printing	16
2.1.3 Control panel	17
2.2 Operating environment	19
2.2.1 Connectable computers and operating system	19
Windows	19
Macintosh	19
2.2.2 Interfaces used for connection	20
Ethernet	20
USB interface	20
Connection diagram	20
2.3 Setup procedure	21
2.3.1 For network connection	21
2.3.2 For local connection	22
2.4 Contents of CD-ROM	23
3 Precautions for Installation	25
3.1 Introduction	25
3.2 Printer drivers compatible with respective operating systems	26
3.3 Connection methods selectable in each operating system	28
3.3.1 Windows Vista/Server 2008/7	28
3.3.2 Windows 2000/XP/Server 2003	29
3.3.3 Mac OS X 10.2/10.3/10.4/10.5/10.6	30
3.3.4 Mac OS 9.2	30
3.3.5 NetWare	30
4 Easy Installation Using the Installer (Windows)	32
4.1 Installer	32
4.1.1 Operating environment of the installer	32
4.2 Easy installation procedure using the installer	33
4.2.1 Settings of this machine	33
TCP/IP settings for the machine	33
RAW port number/IPP setting for the machine	33
4.2.2 Installing the printer driver	33
5 Manual Installation Using the Add Printer Wizard	38
5.1 Windows Vista/Server 2008/7	38
5.1.1 For network connection (LPR/Port 9100/SMB)	38
Settings for the machine	38
Installing the printer driver by searching for the printer using the Add Printer Wizard.	38
Installing the printer driver by creating a printer port	41
5.1.2 For network connection (IPP/IPPS)	44
Settings for the machine	44
Installing the printer driver using the Add Printer Wizard	44
5.1.3 For network connection (Web service print)	46
Settings for the machine	46
Making the printer driver known from the Network window	46
Installing the printer driver by specifying the IP address using the Add Printer Wizard	47
5.1.4 For local connection	49
Making the installed printer driver known to the computer	49
Installing the printer driver when connecting the machine	49
Updating the driver after connecting this machine	50
5.2 Windows XP/Server 2003	52
5.2.1 For network connection (LPR/Port9100)	52
Settings for the machine	52
Installing the printer driver using the Add Printer Wizard	52
5.2.2 For network connection (SMB)	55
Settings for the machine	55
Installing the printer driver by specifying the printer using the Add Printer Wizard	55
5.2.3 For network connection (IPP/IPPS)	57
Settings for the machine	57
Installing the printer driver using the Add Printer Wizard	57
5.2.4 For local connection	58
5.3 Windows 2000	60
5.3.1 For network connection (LPR/Port9100)	60
Settings for the machine	60
Installing the printer driver using the Add Printer Wizard	60
5.3.2 For network connection (SMB)	62
Settings for the machine	62
Installing the printer driver using the Add Printer Wizard	62
5.3.3 For network connection (IPP/IPPS)	63
Settings for the machine	63
Installing the printer driver using the Add Printer Wizard	63
5.3.4 For local connection	64
6 Installation on Macintosh Computers	67
6.1 Mac OS X 10.2/10.3/10.4/10.5/10.6	67
6.1.1 Installing the printer driver	67
6.1.2 Selecting and connecting a printer (OS X 10.4/10.5/10.6)	68
Configuring the Bonjour settings	68
Configuring the AppleTalk settings	70
Configuring the LPR settings	72
Configuring the IPP settings	74
6.1.3 Selecting and connecting a printer (OS X 10.2/10.3)	76
Configuring the Rendezvous settings	76
Configuring the AppleTalk settings	77
Configuring the LPR settings	79
Configuring the IPP settings	80
6.2 Mac OS 9.2	82
6.2.1 Installing the printer driver	82
6.2.2 Selecting and connecting a printer	82
Configuring the AppleTalk settings	82
Configuring the LPR settings	83
7 Installation when Using NetWare	86
7.1 NetWare	86
7.1.1 Network Settings	86
7.1.2 Configuring the Windows client	86
8 Uninstalling the Printer Driver	88
8.1 Windows	88
8.1.1 Uninstallation by the installer	88
8.1.2 Uninstalling the printer driver using the uninstallation program	89
8.1.3 Manual uninstallation	89
8.2 Macintosh	91
8.2.1 For Mac OS X	91
8.2.2 For Mac OS 9.2	91
9 Print function of PCL/PS/XPS drivers for Windows	93
9.1 Print operations	93
9.2 Default settings of the printer driver	95
9.2.1 Displaying the Properties window	95
9.2.2 [Configure] tab	95
9.2.3 [Settings] tab	97
9.2.4 Registering the default settings	98
9.3 Common Setting	99
9.4 Parameter details	101
9.4.1 My Tab	101
Edit [My Tab]	102
9.4.2 [Basic] tab	103
9.4.3 [Layout] tab	105
9.4.4 [Finish] tab	106
9.4.5 [Cover Mode] tab	107
9.4.6 [Stamp/Composition] tab	108
Editing watermark	110
Editing overlay	111
Editing the copy security	113
Editing date/time and page number	114
9.4.7 [Quality] tab	115
9.4.8 [Other] tab	117
10 Print Functions of Mac OS X	119
10.1 Print operations	119
10.2 Default settings of the printer driver	121
10.2.1 Option settings	121
10.2.2 Registering the default settings	122
10.3 Common Setting	123
10.4 Adding a custom size	125
10.5 Parameter details	126
10.5.1 [Page Attributes]	126
10.5.2 [Copies & Pages]	127
10.5.3 [Output Method]	127
Checking the [Output Method] detail settings	129
10.5.4 [Layout / Finish]	131
10.5.5 [Paper Tray / Output Tray]	133
10.5.6 [Cover Mode / Transparency Interleave]	134
10.5.7 [Per Page Setting]	135
Editing Per Page Setting	136
10.5.8 [Stamp / Composition]	136
Editing the copy security	137
Editing Date/Time	139
Editing Page Number	139
Editing Header/Footer	140
10.5.9 [Quality]	140
11 Print Functions of Mac OS 9.2	143
11.1 Print operations	143
11.2 Default settings of the printer driver	144
11.2.1 Option settings	144
11.2.2 Registering the default settings	145
11.3 Parameter details	146
11.3.1 Page Attributes	146
11.3.2 Specifying the custom page sizes	146
11.3.3 General	147
11.3.4 [Layout] (Combination)	147
11.3.5 Printer specific options (Finishing Option 1 to 5)	148
12 Function Details	151
12.1 Proof Print	151
12.1.1 Setting the printer driver	151
For Windows	151
For Mac OS X	152
12.1.2 Recalling a job from the control panel	152
12.2 Secure Print	154
12.2.1 Setting the printer driver	154
For Windows	154
For Mac OS X	155
12.2.2 Recalling a job from the control panel	156
When the [Confidential Document Access Method] is set to [Mode 1]	157
When the [Confidential Document Access Method] is set to [Mode 2]	158
12.3 Save in User Box	161
12.3.1 Setting the printer driver	161
For Windows	161
For Mac OS X	162
12.3.2 Recalling a job from the control panel	163
12.4 Printing a document on the machine for which user authentication is specified	165
For Windows	165
For Mac OS X	167
12.5 Printing a document on the machine for which Account Track function is enabled	168
12.5.1 Setting the printer driver	168
For Windows	168
For Mac OS X	169
12.6 ID & Print	171
12.6.1 Setting the printer driver	171
For Windows	171
For Mac OS X	173
12.6.2 Recalling a job from the control panel	174
Entering the user information and printing	174
Printing a document by specifying it from the [ID & Print User Box]	175
Logging in using the authentication unit	177
12.7 Printing from a cellular phone or PDA	178
12.7.1 Operating environment	178
12.7.2 Printing a document	178
12.8 Specifying the encryption passphrase by the user	181
12.8.1 Settings for the machine	181
12.8.2 Setting the printer driver	182
For Windows	182
For Mac OS X	183
13 Settings on the Control Panel	186
13.1 Basic operations of User Settings	186
13.1.1 Displaying the User Settings screen	186
13.2 User settings	188
13.2.1 PDL Setting	188
13.2.2 Number of Copies	189
13.2.3 Original Direction	190
13.2.4 Spool Print Jobs in HDD before RIP	191
13.2.5 A4/A3<->LTR/LGR Auto Switch	192
13.2.6 Banner Sheet Setting	193
13.2.7 Binding Direction Adjustment	194
13.2.8 Line Width Adjustment	195
13.2.9 Gray Background Text Correction	196
13.2.10 Paper Tray	197
13.2.11 Paper Size	198
13.2.12 2-Sided Print	199
13.2.13 Binding Position	200
13.2.14 Staple	201
13.2.15 Punch	202
13.2.16 Banner Sheet Paper Tray	203
13.2.17 Font Settings	204
13.2.18 Symbol Set	205
13.2.19 Font Size	206
13.2.20 Line/Page	207
13.2.21 CR/LF Mapping	208
13.2.22 Print PS Errors	209
13.2.23 Verify XPS Digital Signature	210
13.2.24 Print Reports	211
13.2.25 TIFF Image Paper Setting	212
13.2.26 Link File Error Notification	214
13.2.27 Use Proxy Server	215
13.2.28 Print	216
13.2.29 Half-Fold Unit	218
13.3 Basic operations in Administrator Settings	219
13.3.1 Displaying the Administrator Settings screen	219
13.4 Administrator Settings	221
13.4.1 Print/Fax Output Setting	221
13.4.2 Output Tray Settings	222
13.4.3 Delete Secure Print Documents	223
13.4.4 Auto Delete Secure Document	224
13.4.5 ID & Print Delete Time	225
13.4.6 ID & Print Delete after Print Setting	226
13.4.7 Skip Job Operation Settings	227
13.4.8 ID & Print Settings	228
13.4.9 ID & Print Operation Settings	229
13.4.10 Default Operation Selection	230
13.4.11 Print without Authentication	231
13.4.12 I/F timeout setting	232
13.4.13 Print XPS Errors	233
13.4.14 PSWC Direct Print	234
13.4.15 Assign Account to Acquire Device Info	234
13.4.16 Configuring Authentication under OpenAPI Settings	236
13.4.17 Configuring the cellular phone or PDA settings	236
13.4.18 Print Data Capture	237
13.4.19 Secure Print Only	238
13.4.20 Driver Password Encryption Setting	239
14 PageScope Web Connection	241
14.1 Using PageScope Web Connection	241
14.1.1 Operating environment	241
14.1.2 Accessing PageScope Web Connection	241
14.1.3 Web browser cache	242
For Internet Explorer	242
For Netscape Navigator	242
For Mozilla Firefox	242
14.1.4 Online help function	242
14.2 Login and Logout	243
14.2.1 Login and logout flows	243
When user authentication or account track is not enabled	243
When User Authentication or Account Track is enabled	244
14.2.2 Logout	245
14.2.3 Login	246
Login options	246
Logging in as a public user	247
Logging in as a registered user	247
Logging in to the administrator mode	248
Display mode in administrator mode	249
Logging in as the User Box Administrator	250
14.3 Structure of pages	252
14.4 Overview of the user mode	254
14.4.1 Information	254
14.4.2 Job	255
14.4.3 User Box	255
14.4.4 Direct print	256
14.4.5 Address Registration	257
14.4.6 Customize	257
14.5 Administrator mode overview	258
14.5.1 Maintenance	258
14.5.2 System Settings	259
14.5.3 Security	260
14.5.4 User authentication/Account track	261
14.5.5 Network	262
14.5.6 User Box	263
14.5.7 Printer Setting	264
14.5.8 Address Registration	265
14.5.9 Fax Settings	265
14.5.10 Setting for each purpose	266
15 Troubleshooting	268
15.1 Cannot print	268
15.2 Cannot configure the settings/Cannot print according to the settings	270
15.2.1 The printer driver settings have no effect	270
15.2.2 Others	271
15.2.3 Error message	271
16 Appendix	273
16.1 Product specifications	273
16.2 Printing reports	277
16.2.1 Configuration page	277
16.2.2 PCL font list	278
16.2.3 PS font list	279
16.2.4 GDI demo page	280
16.3 PPD driver (For Linux and applications)	281
16.3.1 PPD driver types	281
16.3.2 PPD driver for Linux	281
Registering the PPD driver for Linux	281
Configuring the PPD driver for Linux	281
Registering the PPD driver for OpenOffice	281
Printing with OpenOffice	282
16.3.3 PPD driver for applications	282
How to print	282
16.4 If the bit number differs between the server operating system and client operating system	283
16.4.1 Installing an additional driver	283
16.5 Glossary	284
17 Index	289
17.1 Index by item	289

Match case Limit results 1 per page

bizhub 423/363/283/223

15-3

15.1

Cannot print

When the above troubleshooting does not eliminate the problem, refer to the [User's Guide Copy Operations].

When the user authentication is

enabled, you may have entered

an unregistered user name or

password.

Enter the correct user name or

password.

Different encryption passphras-

es may be specified for the

printer driver and the machine.

Specify the same encryption

passphrase for the machine and

the printer driver.

Memory of the computer may

be insufficient.

Perform a test printing to check

whether printing is possible.

Network connection with the

printer controller is not estab-

lished (when connecting via the

network).

Contact your network administra-

tor.

This machine may be in the en-

hanced security mode.

Configure authentication settings

in the enhanced security mode.

For details, contact the printer ad-

ministrator.

Printing order is disturbed - a

job sent later is printed before

the preceding jobs.

An error may have occurred on

the printer for a reason such as

running out of paper.

When [Skip Job Operation Set-

tings] is enabled in the [Adminis-

trator Settings] of the printer, only

the jobs without a problem are

processed and those with any

problem are held in queue.

Secure print is not available.

The password rules may be en-

abled on the machine.

Specify a password according to

the password rules.

Different encryption passphras-

es may be specified for the

printer driver and the machine.

Specify the same encryption

passphrase for the machine and

the printer driver.

Jobs saved in a User Box have

disappeared.

Jobs saved in a User Box may

be deleted due to the settings

on the machine.

Check the User Box settings for

the machine. For details, refer to

the [User's Guide Box Opera-

tions].

Printing in the user authentica-

tion or account track mode is

not available.

The user name, account name

or password is incorrect.

Enter the correct user name, ac-

count name and password.

User authentication or account

track may be disabled on the

printer driver.

Enable user authentication or ac-

count track on the printer driver.

Different encryption passphras-

es may be specified for the

printer driver and the machine.

Specify the same encryption

passphrase for the machine and

the printer driver.

The entered user name or ac-

count name may not be author-

ized.

Check with the administrator

whether the user name or ac-

count name concerned is author-

ized for printing.

Printing is not available when

you have selected [Public User]

in user authentication.

Printing by public users may be

prohibited on the machine.

Check with the administrator

whether printing by public users

is permitted.

Problem

Possible Cause

Remedy