Lexmark W810n User's Reference (3.7 MB) - Page 42

Paper feed problems If paper has trouble traveling through the printer, paper jams or other problems relating to mechanical paper feed can result. Use the following table to find solutions to paper feed problems you are experiencing. For information about paper feed problems in output options, see "Finisher problems" on page 35 or "Mailbox problems" on page 38. For detailed instructions on clearing paper jams, see page 41. For tips on avoiding paper jams, see page 105. Paper feed problems Symptom Cause Solution Paper frequently jams in the printer. You are using media that does not meet the printer specifications. Use recommended paper and other media. Refer to the Complete Printer Reference on Lexmark's Web site for detailed specifications. You have loaded too much paper in the tray. Make sure the stack of paper you load in the tray does not exceed the maximum stack height indicated at the back of the tray. The paper guides in the trays are not set to the appropriate position for the size media loaded in the tray. Move the paper guides to the correct position. See "Loading the paper trays" on page 79 for detailed instructions. Paper is not securely under the corner bucklers in the 500-sheet trays. Make sure paper is loaded properly in the paper tray. See page 88 for more information. The 500-sheet tray is not completely inserted into the printer. Push the tray firmly into the printer. Paper has • Load paper from a fresh package in absorbed moisture the tray. due to high humidity. • Store paper in its original wrapper until you load it in the tray. See page 104 for more information on properly storing media. Troubleshooting 28