Lexmark W810n User's Reference (3.7 MB) - Page 43

Paper feed problems (continued) Symptom Cause Solution Paper frequently jams in the printer (continued). You are feeding 100% cotton paper from tray 1. Paper feed rollers are dirty or worn. Feed 100% cotton paper from the 500-sheet trays or the optional 2500-sheet drawer (trays 2, 3, or 4). Call for service. You are feeding media into the manual feed tray incorrectly. Make sure you load media correctly: - Load media print side down. - For A4, A5, B5, executive, and letter size paper, feed the long edge of the paper first. - For A3, B4, legal, and 11x17 size paper, feed the short edge of the paper first. The Paper Jam message remains after you remove the jammed paper. You have not cleared the entire paper path. Clear paper from the entire paper path, and then press Go. See page 41 for detailed instructions on clearing paper jams. The page that jammed does not reprint after you clear the jam. Jam Recovery in the Setup Menu is set to Off. Set Jam Recovery to Auto or On. Refer to the Complete Printer Reference on Lexmark's Web site for more information about changing the setting. Troubleshooting 29