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Lexmark X864 PKI-Enabled Device Installation and Configuration Guide - Page 7

Installing the authentication token application, Installing PKI applications - network card power settings

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Printer model X73x X86x Minimum firmware version LR.FL.P224cLDc LR.SP.P108LDc Note: If your printer does not have the minimum firmware version or a later version installed, you will need to install a firmware update before proceeding to other configuration tasks. Contact the Lexmark Solutions Help Desk for help in obtaining the correct firmware. Updating the firmware If you have obtained a newer version of the firmware: 1 From the Embedded Web Server, click Settings > Update Firmware. 2 From the Update Firmware page, Browse to locate the new flash file, and then click Submit. It may take several minutes for the update to complete. Note: Do not power off the printer while the update is in progress. Installing the authentication token application The authentication token application enables the printer to communicate with the type of authentication token being used (CAC/DOD or PKCS15-compatible card). You must install the correct application file for your card type: Card type Authentication token solution file CAC/DOD authtokencaccard-x.x.x.fls PKCS15 authtokenpkcs15-x.x.x.fls The file names shown are not version-specific. Use the latest version available for each file. For information about available versions, contact the Lexmark Solutions Help Desk. 1 From the Embedded Web Server, click Settings > Embedded Solutions. 2 On the Solutions tab, click Install. 3 Browse to locate the correct application file, and then click Start Install. 4 After the installation has finished, click Return. On the Solutions tab, you should now see an authentication token listed under Installed Solutions. Installing PKI applications The PKI applications enable users to sign and encrypt E-mail messages sent from the printer, securely scan documents and images to a network file share, and hold documents at the printer until released by an authorized user. The authentication application is required, but all other applications are optional and can be installed as needed. Configuring PKI-enabled devices 7

Section	Page
Contents	3
Configuring PKI-enabled devices	5
Overview	5
Supported devices	5
Before configuring the printer	5
Installing the firmware and applications	6
Verifying and updating the firmware	6
Installing the authentication token application	7
Installing PKI applications	7
Configuring printer settings for use with PKI applications	8
TCP/IP settings	8
Date and time	9
Panel login timeout	9
Certificate management	10
Configuring Scan to Email	10
SMTP settings	10
E-mail settings	11
Address Book setup	11
Configuring PKI Authentication	12
Logon screen	12
Active Directory Configuration	13
User Session and Access Control	14
Advanced Settings	14
Configuring PKI S/MIME Email	15
PKI S/MIME settings	15
Configuring PKI Scan to Network	16
General Settings	16
Default Scan Settings	17
Creating file shares	17
Editing or deleting a file share	19
Configuring PKI Held Jobs	19
PKI Held Jobs settings	19
Troubleshooting	21
Login Issues	21
“Unsupported USB Device” error message	21
The printer home screen does not return to a locked state when not in use	21
Login screen does not appear when a SmartCard is inserted	22
“The KDC and MFP clocks are different beyond an acceptable range; check the MFP's date and time” err ...	22
“Kerberos configuration file has not been uploaded” error message	22
Users are unable to authenticate	22
“The Domain Controller Issuing Certificate has not been installed” error message	23
“The KDC did not respond within the required time” error message	23
“User's Realm was not found in the Kerberos Configuration file” error message	23
“Realm on the card was not found in the Kerberos Configuration File” error message	24
“Client [NAME] unknown” error message	24
Login hangs for a long time at “Getting User Info...”	24
User is logged out almost immediately after logging in	24
LDAP issues	24
LDAP lookups take a long time, and then may or may not work	24
LDAP lookups fail almost immediately	25
Scan to Email issues	26
“Email cannot be sent because an error occurred trying to get your email address” error message	26
“Email cannot be sent because you are not authorized to perform this function” error message	26
“The email cannot be sent because a valid digital signature could not be found on your card” error m ...	26
“The email cannot be sent because it cannot be digitally signed when a manual login is performed” er ...	26
“Email cannot be sent. Unable to find valid encryption certificate for [E-mail address]” error message	27
Unable to send E-mail (SMTP-related issues)	27
Scan to Network issues	28
“You are not authorized to use this feature” Scan to Network error message	28
“This feature is not available because no file shares have been configured by the system administrat ...	28
“This feature is not available because you are not authorized to scan to any of the available file s ...	28
“An LDAP error occurred trying to retrieve the selected file share destination” error message	28
“No UNC Path has been defined for this destination” error message	29
“The scanned file size and saved file size do not match” error message	29
“User does not have read access to the file share; unable to verify the file size” error message	29
“Invalid filename specified” error message	30
“An error occurred connecting or writing to the File Share” error message	30
“The network share name does not exist on the specified file server” error message	30
Held Jobs/Print Release Lite issues	31
“You are not authorized to use this feature” Held Jobs error message	31
“Unable to determine Windows User ID” error message	31
“There are no jobs available for [USER]” error message	31
Jobs are printing out immediately	32
Notices	33
GNU Lesser General Public License	33
LEXMARK SOFTWARE LICENSE AGREEMENT	33
Additional copyrights	35