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Lexmark X864 PKI-Enabled Device Installation and Configuration Guide - Page 8

Configuring printer settings for use with PKI, applications

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The installation files include: Application PKI Authentication PKI S/MIME Email Installation file pkiadauth-x.x.x.fls pkiademail-x.x.x.fls PKI Scan to Network pkiadnetworkscan.x.x.x-fls PKI Held Jobs (Print Release Lite) pkiadheldjobs.x.x.x.fls The file names shown are not version-specific. Use the latest version available for each file. For information about available versions, contact the Lexmark Solutions Help Desk. PKI Authentication must be installed first. For each application you want to install: 1 From the Embedded Web Server, click Settings > Embedded Solutions. 2 On the Solutions tab, click Install. 3 Browse to locate the correct application file, and then click Start Install. 4 After the installation has finished, click Return. The application should now be listed under Installed Solutions. Configuring printer settings for use with PKI applications Even if the printer has been set up previously, make sure all settings necessary for the PKI capability to function correctly have been configured. TCP/IP settings 1 From the Embedded Web Server, click Settings > Network/Ports > TCP/IP. 2 Under TCP/IP: • Verify the Domain Name. Normally, the domain will be the same one assigned to user workstations. • If using a static IP address, verify the WINS Server Address, and the DNS Server Address. • If the printer is located in a different domain than the domain controller, the E-mail server, or any file share users may need to scan to from the device, list the additional domains in the Domain Search Order field, separated by commas. 3 Click Submit. Configuring PKI-enabled devices 8

Section	Page
Contents	3
Configuring PKI-enabled devices	5
Overview	5
Supported devices	5
Before configuring the printer	5
Installing the firmware and applications	6
Verifying and updating the firmware	6
Installing the authentication token application	7
Installing PKI applications	7
Configuring printer settings for use with PKI applications	8
TCP/IP settings	8
Date and time	9
Panel login timeout	9
Certificate management	10
Configuring Scan to Email	10
SMTP settings	10
E-mail settings	11
Address Book setup	11
Configuring PKI Authentication	12
Logon screen	12
Active Directory Configuration	13
User Session and Access Control	14
Advanced Settings	14
Configuring PKI S/MIME Email	15
PKI S/MIME settings	15
Configuring PKI Scan to Network	16
General Settings	16
Default Scan Settings	17
Creating file shares	17
Editing or deleting a file share	19
Configuring PKI Held Jobs	19
PKI Held Jobs settings	19
Troubleshooting	21
Login Issues	21
“Unsupported USB Device” error message	21
The printer home screen does not return to a locked state when not in use	21
Login screen does not appear when a SmartCard is inserted	22
“The KDC and MFP clocks are different beyond an acceptable range; check the MFP's date and time” err ...	22
“Kerberos configuration file has not been uploaded” error message	22
Users are unable to authenticate	22
“The Domain Controller Issuing Certificate has not been installed” error message	23
“The KDC did not respond within the required time” error message	23
“User's Realm was not found in the Kerberos Configuration file” error message	23
“Realm on the card was not found in the Kerberos Configuration File” error message	24
“Client [NAME] unknown” error message	24
Login hangs for a long time at “Getting User Info...”	24
User is logged out almost immediately after logging in	24
LDAP issues	24
LDAP lookups take a long time, and then may or may not work	24
LDAP lookups fail almost immediately	25
Scan to Email issues	26
“Email cannot be sent because an error occurred trying to get your email address” error message	26
“Email cannot be sent because you are not authorized to perform this function” error message	26
“The email cannot be sent because a valid digital signature could not be found on your card” error m ...	26
“The email cannot be sent because it cannot be digitally signed when a manual login is performed” er ...	26
“Email cannot be sent. Unable to find valid encryption certificate for [E-mail address]” error message	27
Unable to send E-mail (SMTP-related issues)	27
Scan to Network issues	28
“You are not authorized to use this feature” Scan to Network error message	28
“This feature is not available because no file shares have been configured by the system administrat ...	28
“This feature is not available because you are not authorized to scan to any of the available file s ...	28
“An LDAP error occurred trying to retrieve the selected file share destination” error message	28
“No UNC Path has been defined for this destination” error message	29
“The scanned file size and saved file size do not match” error message	29
“User does not have read access to the file share; unable to verify the file size” error message	29
“Invalid filename specified” error message	30
“An error occurred connecting or writing to the File Share” error message	30
“The network share name does not exist on the specified file server” error message	30
Held Jobs/Print Release Lite issues	31
“You are not authorized to use this feature” Held Jobs error message	31
“Unable to determine Windows User ID” error message	31
“There are no jobs available for [USER]” error message	31
Jobs are printing out immediately	32
Notices	33
GNU Lesser General Public License	33
LEXMARK SOFTWARE LICENSE AGREEMENT	33
Additional copyrights	35