McAfee M4050 Troubleshooting Guide - Page 47

System Fault Messages, Critical faults

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CHAPTER 6 System Fault Messages Table below lists the system fault messages visible in the Manager Operational Status viewer, organized by severity, with Critical messages first, then Errors, then Warnings, then Informational messages. The faults are then listed alphabetically within those categories. This table lists the fault messages you might encounter, their severity, and a description, including information on what action clears the fault. In many cases, the fault clears itself if the condition causing the fault is resolved. In some cases, the fault does not clear-you must acknowledge or delete it to dismiss it. Critical faults Critical faults are the highest severity faults and generally indicate a serious issue. See the Action column for potential troubleshooting tips. Fault Severity Alert update failed Critical Description/Cause Action An attempt to save alerts to the database failed, most likely due to insufficient database capacity. Ensure that the disk space allocated to the database is sufficient, and try the operation again. Bootloader upgrade failure Critical The firmware upgrade has failed Debug or reload the firmware on the Sensor. on the Sensor. Cannot start Critical control channel service (certificate) Cannot start control channel service (key store) Critical The Manager's certificate is unavailable; this could indicate database corruption. The Manager's key file is unavailable and possibly corrupted. This fault could indicate a database corruption. If you have a database backup file (and think it is not corrupted) you can attempt a Restore. If this does not work, you may need to manually repair the database. Contact McAfee Technical Support. If you have a database backup file (and think it is not corrupted) you can attempt a Restore. If this does not work, you may need to manually repair the database. Contact McAfee Technical Support. 38

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38
C
HAPTER
6
System Fault Messages
Table below lists the system fault messages visible in the Manager Operational Status
viewer, organized by severity, with Critical messages first, then Errors, then Warnings,
then Informational messages.
The faults are then listed alphabetically within those categories.
This table lists the fault messages you might encounter, their severity, and a description,
including information on what action clears the fault. In many cases, the fault clears itself if
the condition causing the fault is resolved. In some cases, the fault does not clear—you
must acknowledge or delete it to dismiss it.
Critical faults
Critical faults are the highest severity faults and generally indicate a serious issue. See the
Action column for potential troubleshooting tips.
Fault
Severity
Description/Cause
Action
Alert update failed
Critical
An attempt to save alerts to the
database failed, most likely due
to insufficient database capacity.
Ensure that the disk space
allocated to the database is
sufficient, and try the
operation again.
Bootloader
upgrade failure
Critical
The firmware upgrade has failed
on the Sensor.
Debug or reload the firmware
on the Sensor.
Cannot start
control channel
service (certificate)
Critical
The Manager’s certificate is
unavailable; this could indicate
database corruption.
If you have a database
backup file (and think it is not
corrupted) you can attempt a
Restore. If this does not work,
you may need to manually
repair the database. Contact
McAfee Technical Support.
Cannot start
control channel
service
(key store)
Critical
The Manager’s key file is
unavailable and possibly
corrupted. This fault could
indicate a database corruption.
If you have a database
backup file (and think it is not
corrupted) you can attempt a
Restore. If this does not work,
you may need to manually
repair the database. Contact
McAfee Technical Support.