McAfee M4050 Troubleshooting Guide - Page 55

of the Fail Open Control Cable, through the Fail Open Bypass - power supply

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McAfee® Network Security Platform 6.0 System Fault Messages Fault Port pair is in Bypass Mode. Severity Critical Power supply error Critical Description/Cause Action This fault indicates that the indicated GBIC ports are unable to remain in In-line Mode as configured. This has caused failopen control to initiate and the Sensor is now operating in Bypass Mode. Bypass mode indicates that traffic is flowing through the Fail Open Bypass Switch, bypassing the Sensor completely. Check the health of the Sensor and the indicated ports. Check the connectivity of the Fail Open Control Cable to ensure that the Fail Open Control Module can communicate with the Fail Open Controller in the Sensor's Compact Flash port. (Seen only with Sensors with a If the power supply is in place redundant power supply). This and plugged in to a power fault indicates a loss of power in source, check power to the one of the two power supplies in outlet providing power to the the Sensor (primary or power supply. If the fault secondary). This fault can indicates that there is no indicate that the power supply power and a power has failed; that supply has been interruption is not the cause, inserted, but there is no power to replace the failed power the supply; or that the power supply. Contact McAfee supply has been removed. Technical Support to schedule a replacement unit. Sensor changed to Critical a different model Sensor has been replaced by a different model, which does not match the original model. The alert channel will not be able to establish a connection. Ensure you replace with the same Sensor model (For example: Replace an I-2700 with I-2700, and not with an I4010). Scheduled Vulnerability Manager vulnerability data import failed Critical This message indicates that the vulnerability data import by the Scheduler from Vulnerability Manager database has failed. Refer to error logs for details Sensor changes to Critical a different model A Sensor was replaced with a When replacing a Sensor, different model type (for ensure that you replace it with example, an I-1200 was an identical model (for replaced with an I-1200-FO example, replace an I-1200 (failover only) Sensor). The alert with an I-1200, do not attempt channel will be unable to make a to replace a regular Sensor connection. with a failover-only model, and vice-versa). 46

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McAfee® Network Security Platform 6.0
System Fault Messages
46
Fault
Severity
Description/Cause
Action
Port pair <port
name> is in
Bypass Mode.
Critical
This fault indicates that the
indicated GBIC ports are unable
to remain in In-line Mode as
configured. This has caused fail-
open control to initiate and the
Sensor is now operating in
Bypass Mode. Bypass mode
indicates that traffic is flowing
through the Fail Open Bypass
Switch, bypassing the Sensor
completely.
Check the health of the
Sensor and the indicated
ports. Check the connectivity
of the Fail Open Control Cable
to ensure that the Fail Open
Control Module can
communicate with the Fail
Open Controller in the
Sensor’s Compact Flash port.
Power supply error Critical
(Seen only with Sensors with a
redundant power supply). This
fault indicates a loss of power in
one of the two power supplies in
the Sensor (primary or
secondary). This fault can
indicate that the power supply
has failed; that supply has been
inserted, but there is no power to
the supply; or that the power
supply has been removed.
If the power supply is in place
and plugged in to a power
source, check power to the
outlet providing power to the
power supply. If the fault
indicates that there is no
power and a power
interruption is not the cause,
replace the failed power
supply. Contact McAfee
Technical Support to schedule
a replacement unit.
Sensor changed to
a different model
Critical
Sensor has been replaced by a
different model, which does not
match the original model. The
alert channel will not be able to
establish a connection.
Ensure you replace with the
same Sensor model (For
example: Replace an I-2700
with I-2700, and not with an I-
4010).
Scheduled
Vulnerability
Manager
vulnerability data
import failed
Critical
This message indicates that the
vulnerability data import by the
Scheduler from Vulnerability
Manager database has failed.
Refer to error logs for details
Sensor changes to
a different model
Critical
A Sensor was replaced with a
different model type (for
example, an I-1200 was
replaced with an I-1200-FO
(failover only) Sensor). The alert
channel will be unable to make a
connection.
When replacing a Sensor,
ensure that you replace it with
an identical model (for
example, replace an I-1200
with an I-1200, do not attempt
to replace a regular Sensor
with a failover-only model, and
vice-versa).