McAfee M4050 Troubleshooting Guide - Page 89

Running the InfoCollector, Open Definition, Duration, Browse

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McAfee® Network Security Platform 6.0 Using the InfoCollector tool checkboxes that correspond to different sets of information available within Network Security Platform. Running the InfoCollector To run InfoCollector, follow the following steps: 1. If you do not already have InfoCollector installed, download the InfoCollector.zip file from the McAfee website and extract it to a specific location in a specific drive: Example C:\[Network Security Manager_INSTALL_DIR]\App\diag Files related to InfoCollector, such as infocollector.bat should be in a specific location: Example C:\[Network Security Manager_INSTALL_DIR]\App\diag\InfoCollector 2. Run the following batch file: C:\[Network Security Manager_INSTALL_DIR]\App\diag\InfoCollector\infocollecto r.bat Using InfoCollector To use InfoCollector, follow these steps: 1 After you run InfoCollector, do one of the following:  If McAfee provides you with a definition file: i. After you run InfoCollector, open the File menu and click Open Definition. ii. Select the definition file that McAfee sent you via email and click Select.  If McAfee instructs you to select InfoCollector checkboxes: iii. After you run InfoCollector, select the checkboxes as instructed by McAfee. iv. Select a Duration. Select Date to specify a start and end date, or select Last X Days and v. Select the number of days from which InfoCollector should gather information. vi. Click Browse and select the path and filename of the output ZIP file. 2 Click Run. 3 Provide the output ZIP file to McAfee as recommended by McAfee Technical Support. You can send the file via email or through FTP. Caution: The output ZIP file contains the toolconfig.txt file, which lists the information that you have chosen to provide McAfee. 80

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McAfee® Network Security Platform 6.0
Using the InfoCollector tool
80
checkboxes that correspond to different sets of information available within Network
Security Platform.
Running the InfoCollector
To run InfoCollector, follow the following steps:
1. If you do not already have InfoCollector installed, download the
InfoCollector.zip file from the McAfee website and extract it to a specific
location in a specific drive:
Example
C:\[Network Security Manager_INSTALL_DIR]\App\diag
Files related to InfoCollector, such as infocollector.bat should be in a specific
location:
Example
C:\[Network Security
Manager_INSTALL_DIR]\App\diag\InfoCollector
2. Run the following batch file:
C:\[Network Security
Manager_INSTALL_DIR]\App\diag\InfoCollector\infocollecto
r.bat
Using InfoCollector
To use InfoCollector, follow these steps:
1
After you run InfoCollector, do one of the following:
If McAfee provides you with a definition file:
i.
After you run InfoCollector, open the
File
menu and click
Open Definition
.
ii.
Select the definition file that McAfee sent you via email and click Select.
If McAfee instructs you to select InfoCollector checkboxes:
iii.
After you run InfoCollector, select the checkboxes as instructed by McAfee.
iv.
Select a
Duration
. Select
Date
to specify a start and end date, or select Last X
Days and
v.
Select the number of days from which InfoCollector should gather
information.
vi.
Click
Browse
and select the path and filename of the output ZIP file.
2
Click
Run
.
3
Provide the output ZIP file to McAfee as recommended by McAfee Technical Support.
You can send the file via email or through FTP.
Caution:
The output ZIP file contains the toolconfig.txt file, which lists the
information that you have chosen to provide McAfee.