McAfee M4050 Troubleshooting Guide - Page 8

McAfee® Network Security Platform 6.0 Preface  Special Topics Guide-Sensor High Availability  Special Topics Guide-Virtualization  Special Topics Guide-Denial-of-Service  NTBA Appliance Administrator's Guide  NTBA Monitoring Guide  NTBA Appliance T-200 Quick Start Guide  NTBA Appliance T-500 Quick Start Guide Contacting Technical Support If you have any questions, contact McAfee for assistance: Online Contact McAfee Technical Support http://mysupport.mcafee.com. Registered customers can obtain up-to-date documentation, technical bulletins, and quick tips on McAfee's 24x7 comprehensive KnowledgeBase. In addition, customers can also resolve technical issues with the online case submit, software downloads, and signature updates. Phone Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended 24x7 Technical Support is available for customers with Gold or Platinum service contracts. Global phone contact numbers can be found at McAfee Contact Information http://www.mcafee.com/us/about/contact/index.html page. Note: McAfee requires that you provide your GRANT ID and the serial number of your system when opening a ticket with Technical Support. You will be provided with a user name and password for the online case submission. Information requested for Troubleshooting McAfee wants to provide you with the best possible support. When you contact Technical Support, we will request a variety of information to use to troubleshoot your deployment. This section describes the information we ask that you have available for troubleshooting. General information  your GRANT ID. This was provided to you when you purchased the product.  the version number of the Manager software you are using  the version number of the McAfee Network Security Sensor (Sensor) software you are using  Is this a new or existing issue?  any physical changes made to the environment recently viii