McAfee M4050 Troubleshooting Guide - Page 60

IPS Configuration Guide, contacting Technical Support

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McAfee® Network Security Platform 6.0 System Fault Messages Fault Software error Severity Critical SSL decryption key Critical download failure Temperature error Critical Temperature Sensor status Critical Description/Cause Action Indicates a recoverable software error within the Sensor. This error may cause a reboot of the Sensor, which may resolve the issue causing the fault. If the fault persists, McAfee recommends that you perform the following steps to help assist McAfee Technical Support with troubleshooting: execute a logstat on the Sensor as described in the Sensor CLI command reference, perform a Diagnostic Trace as described in the IPS Configuration Guide, and submit the trace file to Technical Support for troubleshooting. Occurs when the Manager Contact your IT department to cannot push a decryption key file troubleshoot connectivity to a Sensor. Could result from a issues: check that a network connectivity issue. connection route between the Manager and the Sensor. Indicates that the temperature of Check for a Fan Status fault, the Sensor is abnormal. and also check the Sensor's The Sensor will raise a temperature alert when the front panel LEDs to see if the Sensor's fans are operational. internal temperature of the If a fan is not operational, Sensor crosses 50 degrees McAfee strongly recommends Centigrade. The fault is removed contacting Technical Support only when the temperature falls as soon as possible to below 40 degrees Centigrade. schedule a replacement unit. In the meantime, you can use an external fan (blowing into the front of the Sensor) to prevent the Sensor from overheating until the repair is completed. If a fan is not the issue, please ensure that the room where the Sensor is located is cool enough for the Sensor to operate without overheating. The environment temperature for Check the environment the Manager is not appropriate. temperature for the Manager and provide adequate ventilation. 51

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McAfee® Network Security Platform 6.0
System Fault Messages
51
Fault
Severity
Description/Cause
Action
Software error
Critical
Indicates a recoverable software
error within the Sensor.
This error may cause a reboot
of the Sensor, which may
resolve the issue causing the
fault.
If the fault persists, McAfee
recommends that you perform
the following steps to help
assist McAfee Technical
Support with troubleshooting:
execute a
logstat
on the
Sensor as described in the
Sensor CLI command
reference, perform a
Diagnostic Trace as described
in the
IPS Configuration Guide
,
and submit the trace file to
Technical Support for
troubleshooting.
SSL decryption key
download failure
Critical
Occurs when the Manager
cannot push a decryption key file
to a Sensor. Could result from a
network connectivity issue.
Contact your IT department to
troubleshoot connectivity
issues: check that a
connection route between the
Manager and the Sensor.
Temperature error
Critical
Indicates that the temperature of
the Sensor is abnormal.
The Sensor will raise a
temperature alert when the
internal temperature of the
Sensor crosses 50 degrees
Centigrade. The fault is removed
only when the temperature falls
below 40 degrees Centigrade.
Check for a Fan Status fault,
and also check the Sensor’s
front panel LEDs to see if the
Sensor’s fans are operational.
If a fan is not operational,
McAfee strongly recommends
contacting Technical Support
as soon as possible to
schedule a replacement unit.
In the meantime, you can use
an external fan (blowing into
the front of the Sensor) to
prevent the Sensor from
overheating until the repair is
completed.
If a fan is not the issue, please
ensure that the room where
the Sensor is located is cool
enough for the Sensor to
operate without overheating.
Temperature
Sensor status
Critical
The environment temperature for
the Manager is not appropriate.
Check the environment
temperature for the Manager
and provide adequate
ventilation.