McAfee M4050 Troubleshooting Guide - Page 53

Integration Guide, Port conflict in Network Security - nsp

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McAfee® Network Security Platform 6.0 System Fault Messages Fault Memory error Severity Critical Description/Cause A recoverable software memory error has occurred within the sensor. Action Reboot the sensor, which may then resolve the issue causing the fault. Ondemand scan failed because connection was refused to FoundScan engine Critical Packet log update Critical failed MPE Certificate download failure Critical This fault can be due to two reasons- the user has not specified the Fully Qualified Domain Name OR the FoundScan engine is shutdown. For more information on using Fully Qualified Domain Name, see Integration Guide. An attempt to save packet log Ensure that the disk space data to the database failed, most allocated to the database is likely due to insufficient database sufficient, and try the capacity. operation again. Occurs when the Manager cannot push the MPE certificate to the Sensor. This could result from a network connectivity issue. Check Manager connection to NSP. Check to ensure that the Network Security Platform has the latest software image compatible with the Manager software image. If the images are incompatible, update the Network Security Platform image via a tftp server. Network Security Central Manager UDS signature synchronization failed. Critical Port conflict in Network Security Central Manager UDS synchronization. The Port is already in use by UDS. Free this port for Network Security Central Manager synchronization to succeed. Free this port for Central Manager synchronization to succeed. Network Security Sensor - McAfee NAC Server Communication Status Network Security Sensor - McAfee NAC Server Communication Status Critical Critical The link between Sensor and McAfee NAC Server is down, and communication is unavailable Check network link between Network Security Platform and NAC Server. The link between Sensor and McAfee NAC Server is down, and communication is unavailable Check network link between Network Security Platform and NAC Server. 44

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McAfee® Network Security Platform 6.0
System Fault Messages
44
Fault
Severity
Description/Cause
Action
Memory error
Critical
A recoverable software memory
error has occurred within the
sensor.
Reboot the sensor, which may
then resolve the issue causing
the fault.
Ondemand scan
failed because
connection was
refused to
FoundScan engine
Critical
This fault can be due to two
reasons- the user has not
specified the Fully Qualified
Domain Name OR the
FoundScan engine is shutdown.
For more information on using
Fully Qualified Domain Name,
see
Integration Guide
.
Packet log update
failed
Critical
An attempt to save packet log
data to the database failed, most
likely due to insufficient database
capacity.
Ensure that the disk space
allocated to the database is
sufficient, and try the
operation again.
MPE Certificate
download failure
Critical
Occurs when the Manager
cannot push the MPE certificate
to the Sensor. This could result
from a network connectivity
issue.
Check Manager connection to
NSP. Check to ensure that the
Network Security Platform has
the latest software image
compatible with the Manager
software image. If the images
are incompatible, update the
Network Security Platform
image via a tftp server.
Network Security
Central Manager
UDS signature
synchronization
failed.
Critical
Port conflict in Network Security
Central Manager UDS
synchronization. The Port is
already in use by UDS.
Free this port for Central
Manager synchronization to
succeed.
Free this port for Network
Security Central Manager
synchronization to succeed.
Network Security
Sensor - McAfee
NAC Server
Communication
Status
Critical
The link between Sensor and
McAfee NAC Server is down,
and
communication is unavailable
Check network link between
Network Security Platform and
NAC Server.
Network Security
Sensor - McAfee
NAC Server
Communication
Status
Critical
The link between Sensor and
McAfee NAC Server is down,
and communication is
unavailable
Check network link between
Network Security Platform and
NAC Server.