McAfee M4050 Troubleshooting Guide - Page 49

To Locate Index File For Table, in the Sensor's Compact Flash

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McAfee® Network Security Platform 6.0 System Fault Messages Fault DB Connectivity Problems Severity Critical Description/Cause Problems Communicating To Database Action Please check if the database service is running and connectivity is present. Database backup Critical failed Database System Critical Integrity A manual attempt to backup the database failed. This can indicate insufficient disk space for storage of the backup file. Check your disk capacity and clear enough space to accommodate the backup file, and then attempt the backup again. A warning is displayed: Unable Repair the corrupt Database To Locate Index File For Table tables Dropping alerts and packet logs Critical Manager is not communicating Perform maintenance with the database; the alert and operations to clean and tune packet logs overflowing queues. the database. Exceeding alert Critical capacity threshold Failed to create Critical command channel association Fail Open Control Critical Module Timeout As with the "Approaching alert capacity threshold" fault message, this message indicates the percentage of space occupied by alerts in the database. This message appears once you have exceeded the alert threshold specified in Manager > Maintenance. Perform maintenance operations to clean the database. Delete unnecessary alerts, such as alerts older than a specific number of days. Failure to create additional space could cause undesirable behavior in the Manager. Indicates a failure to create a Restart the Manager. Check secure connection between the the Sensor's operating status Manager and the McAfee® to ensure that the Sensor's Network Security Sensor health is good and status is (Sensor). Can be caused by loss good. of synchronisms between the system time of the Manager server and the Sensor. Can also indicate that the Sensor is not completely on-line after a reboot. Communication has timed out The fault could be the result of between the Fail Open Controller a cable being disconnected, or in the Sensor's Compact Flash removal of the Bypass Switch. port and the Fail Open Bypass This fault clears automatically Switch. This situation has when communication resumes caused the Sensor to move to between the Fail Open Bypass mode and traffic to Controller and Fail Open bypass the Sensor. Bypass Switch. 40

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McAfee® Network Security Platform 6.0
System Fault Messages
40
Fault
Severity
Description/Cause
Action
DB Connectivity
Problems
Critical
Problems Communicating To
Database
Please check if the database
service is running and
connectivity is present.
Database backup
failed
Critical
A manual attempt to backup the
database failed.
This can indicate insufficient
disk space for storage of the
backup file. Check your disk
capacity and clear enough
space to accommodate the
backup file, and then attempt
the backup again.
Database System
Integrity
Critical
A warning is displayed: Unable
To Locate Index File For Table
Repair the corrupt Database
tables
Dropping alerts
and packet logs
Critical
Manager is not communicating
with the database; the alert and
packet logs overflowing queues.
Perform maintenance
operations to clean and tune
the database.
Exceeding alert
capacity threshold
Critical
As with the “Approaching alert
capacity threshold” fault
message, this message
indicates the percentage of
space occupied by alerts in the
database. This message
appears once you have
exceeded the alert threshold
specified in Manager >
Maintenance.
Perform maintenance
operations to clean the
database. Delete unnecessary
alerts, such as alerts older
than a specific number of
days.
Failure to create additional
space could cause
undesirable behavior in the
Manager.
Failed to create
command channel
association
Critical
Indicates a failure to create a
secure connection between the
Manager and the McAfee
®
Network Security Sensor
(Sensor). Can be caused by loss
of synchronisms between the
system time of the Manager
server and the Sensor. Can also
indicate that the Sensor is not
completely on-line after a reboot.
Restart the Manager. Check
the Sensor’s operating status
to ensure that the Sensor’s
health is good and status is
good.
Fail Open Control
Module Timeout
Critical
Communication has timed out
between the Fail Open Controller
in the Sensor’s Compact Flash
port and the Fail Open Bypass
Switch. This situation has
caused the Sensor to move to
Bypass mode and traffic to
bypass the Sensor.
The fault could be the result of
a cable being disconnected, or
removal of the Bypass Switch.
This fault clears automatically
when communication resumes
between the Fail Open
Controller and Fail Open
Bypass Switch.