McAfee M4050 Troubleshooting Guide - Page 68

McAfee® Network Security Platform 6.0 System Fault Messages Fault Sensor reports that the alert channel is down Severity Error Sensor reports an out-of-range configuration Error Sensor configuration update failed Error Description/Cause Action This fault indicates that the Sensor is reporting that the alert channel is down, but the physical channel is actually up. The Sensor will typically recover on its own. If you are receiving alerts with packet logs and your Sensor is otherwise behaving normally, you can ignore this message. Check to see if trust is established between the Sensor and Manager by issuing a show command in the Sensor CLI. If this fault persists, contact McAfee Technical Support. The Manager received a value from This fault does not clear the Sensor that is invalid. The automatically; it must be additional text of the message cleared manually. contains details. Contact McAfee Technical Support for assistance. The Sensor configuration update failed to be pushed from the Manager Server to the Sensor. Please see ems.log file to isolate reason for failure. Sensor discovery Error failure Unable to clean Error alerts and packet logs The Sensor failed to discover its configuration information, and thus is not properly initialized. Typically, the Manager will be unable to display the Sensor. Could indicate an old Sensor image on the Sensor. Check the Manager connection to Network Security Platform. Check to ensure that the NSP has the latest software image compatible with the Manager software image. If the images are incompatible, update the NSP image via a tftp server Maintenance is not able to clean alerts and packet logs Check your database connections. 59