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Ricoh D7500 Operating Instructions 4 - Page 85

Troubleshooting, If a Message is Displayed during Operation

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5. Troubleshooting This chapter explains what to do when a message is displayed or when the Interactive Whiteboard cannot be operated as wanted. If a Message is Displayed during Operation The following table lists the main messages and their recommended actions. • Your service representative may ask you to collect logs for problem diagnosis if the system has a problem. For details about log collection, see page 82 "Collecting Logs". Error Messages Related to Drawing/Editing/Erasing Strokes Message Causes Solutions The number of handwritten entries exceeds the limit Page XX and after will be imported as images. The number of stroke entries exceeds the limit. • Delete unnecessary pages containing strokes. • Delete unnecessary strokes. Nothing more can be entered because the total number of entries on the whiteboard has reached the limit. Reduce the total number of entries by deleting handwritten entries/texts/ lines/graphics/pages. You have reached the maximum number of strokes, figures, and stamps that can be drawn in total on a single page. The total number of strokes, figures, and stamps on all pages has reached 90,000. Delete unnecessary strokes, figures, and stamps, and then try again. 83

Section	Page
RICOH Interactive Whiteboard Lt for Open Controller <Operating Instructions>	1
TABLE OF CONTENTS	3
How to Read This Manual	6
Symbols	6
Disclaimer	6
Notes	6
Terminology	7
1. Overview	9
Things You Can Do with Interactive Whiteboard	9
Starting/Ending RICOH Interactive Whiteboard Lt for Open Controller	11
Starting RICOH Interactive Whiteboard Lt for Open Controller	11
Ending RICOH Interactive Whiteboard Lt for Open Controller	11
Screen Configuration	13
Screen Display Modes	15
Capturing the Desktop Screen of the Interactive Whiteboard	15
Capturing the Screen of the Device Connected to the Whiteboard	16
Icons Displayed on the Interactive Whiteboard	17
Operating the Screen	22
Inserting a USB Flash Memory Device	24
Devices That Can Be Connected to the Capture Board and Controller Unit	25
2. Using a Whiteboard	29
Basic Operations	29
Writing on the Screen	29
Writing in marker entry mode	31
Writing in handwritten entry mode	32
Writing in line entry mode	32
Writing in stamp entry mode	33
Deleting Strokes	33
Deleting individual strokes	34
Deleting a portion of a stroke	35
Selecting and deleting multiple strokes	36
Deleting all strokes	37
Deleting in palm deletion mode	37
Enlarging, Reducing, or Moving the Strokes	39
Cutting, Copying, or Pasting Strokes	41
Changing the Display Magnification/Moving the Display Area	42
Changing the display magnification using your fingers	42
Changing the display magnification with the pen	44
Undoing Operations	45
Operating a Page	47
Adding a Page	47
Adding a new page	47
Adding a new page at the end of the page list	47
Copying a page	48
Adding a Template	48
Deleting a Page	49
Turning Pages	50
Operating a File	52
Saving Pages	52
Importing a File	53
3. Using a Remote Whiteboard to Share the Screen	55
Overview of Remote Whiteboard	55
Opening a Remote Whiteboard Session	58
Closing a Remote Whiteboard Session	60
Participating in a Remote Whiteboard Session	61
Participating from the Interactive Whiteboard	61
Specifying the remote whiteboard session to join	62
Leaving a Remote Whiteboard Session	64
Checking the Remote Whiteboard Information	65
4. Changing the Interactive Whiteboard Settings	67
Changing the Detailed Settings	67
Starting RICOH Interactive Whiteboard Lt for Open Controller Settings	68
Icons Displayed in RICOH Interactive Whiteboard Lt for Open Controller Settings	68
Changing General Settings	70
Changing the Security Settings	73
Adding or Deleting Your Remote License	74
Adding Your Remote License	74
Deleting a Remote License	74
Managing a Remote Contact List	76
Creating a Remote Contact List	76
Sample contact list	77
Adding a Remote Contact List	78
Exporting a Remote Contact List	79
Managing a Template	80
Creating a Template File	80
Sample template file list	81
Importing a Template	82
Expoting a Template	83
Displaying the Template when the Interactive Whiteboard Starts	83
Collecting Logs	84
Saving the Log	84
5. Troubleshooting	85
If a Message is Displayed during Operation	85
Error Messages Related to Drawing/Editing/Erasing Strokes	85
Error Messages Related to Remote Whiteboard	86
Error Messages Related to PDF File Importing/Saving	88
Error Messages Related to the System	91
Error Messages Related to Configuration Settings	92
Other Error Messages	93
When You Cannot Use the Interactive Whiteboard As You Want	96
When Starting RICOH Interactive Whiteboard Lt for Open Controller	96
When Using the System as a Whiteboard	97
While Using Remote Whiteboard	98
6. Appendix	99
List of Video Input Signals Supported by the Machine	99