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Ricoh D7500 Operating Instructions 4 - Page 93

Other Error Messages, RICOH Interactive Whiteboard Lt

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If a Message is Displayed during Operation Message Causes Solutions Cannot connect to the server to update the software. The following are the possible causes. - The network settings are incorrect - The proxy address or the port setting is incorrect - Cannot connect to the Internet While it was attempted to access the update server in the background to download the software update file, the connection failed due to one or more of the following: • The network settings in Windows are incorrect. • The proxy settings in RICOH Interactive Whiteboard Lt for Open Controller Settings are incorrect. • The proxy cannot connect to the Internet. Try the following procedures to check the connection: • Configure the network settings in Windows, or check the settings and make necessary corrections. • To check the proxy settings, start RICOH Interactive Whiteboard Lt for Open Controller Settings and make necessary corrections. For details about the proxy settings, see page 68 "Changing General Settings". • If it is likely that your Internet connection provider or the proxy caused the problem, contact the help desk or network administrator. Cannot Perform Proxy Authentication Check the proxy user name and password. While it was attempted to access the update server, the connection failed due to the incorrect settings of the proxy authentication in RICOH Interactive Whiteboard Lt for Open Controller Settings. To check the proxy settings, start RICOH Interactive Whiteboard Lt for Open Controller Settings, make necessary corrections, and then try again. For details about the proxy settings, see page 68 "Changing General Settings". The license code is incorrect. Check the license code and re-enter. The license code you entered is Enter the correct license code. incorrect. Other Error Messages Message Cannot confirm the latest version Check the network status. Causes The machine is not connected to the network. Solutions • Check the network settings. • Make sure the network cable is properly connected. 91

Section	Page
RICOH Interactive Whiteboard Lt for Open Controller <Operating Instructions>	1
TABLE OF CONTENTS	3
How to Read This Manual	6
Symbols	6
Disclaimer	6
Notes	6
Terminology	7
1. Overview	9
Things You Can Do with Interactive Whiteboard	9
Starting/Ending RICOH Interactive Whiteboard Lt for Open Controller	11
Starting RICOH Interactive Whiteboard Lt for Open Controller	11
Ending RICOH Interactive Whiteboard Lt for Open Controller	11
Screen Configuration	13
Screen Display Modes	15
Capturing the Desktop Screen of the Interactive Whiteboard	15
Capturing the Screen of the Device Connected to the Whiteboard	16
Icons Displayed on the Interactive Whiteboard	17
Operating the Screen	22
Inserting a USB Flash Memory Device	24
Devices That Can Be Connected to the Capture Board and Controller Unit	25
2. Using a Whiteboard	29
Basic Operations	29
Writing on the Screen	29
Writing in marker entry mode	31
Writing in handwritten entry mode	32
Writing in line entry mode	32
Writing in stamp entry mode	33
Deleting Strokes	33
Deleting individual strokes	34
Deleting a portion of a stroke	35
Selecting and deleting multiple strokes	36
Deleting all strokes	37
Deleting in palm deletion mode	37
Enlarging, Reducing, or Moving the Strokes	39
Cutting, Copying, or Pasting Strokes	41
Changing the Display Magnification/Moving the Display Area	42
Changing the display magnification using your fingers	42
Changing the display magnification with the pen	44
Undoing Operations	45
Operating a Page	47
Adding a Page	47
Adding a new page	47
Adding a new page at the end of the page list	47
Copying a page	48
Adding a Template	48
Deleting a Page	49
Turning Pages	50
Operating a File	52
Saving Pages	52
Importing a File	53
3. Using a Remote Whiteboard to Share the Screen	55
Overview of Remote Whiteboard	55
Opening a Remote Whiteboard Session	58
Closing a Remote Whiteboard Session	60
Participating in a Remote Whiteboard Session	61
Participating from the Interactive Whiteboard	61
Specifying the remote whiteboard session to join	62
Leaving a Remote Whiteboard Session	64
Checking the Remote Whiteboard Information	65
4. Changing the Interactive Whiteboard Settings	67
Changing the Detailed Settings	67
Starting RICOH Interactive Whiteboard Lt for Open Controller Settings	68
Icons Displayed in RICOH Interactive Whiteboard Lt for Open Controller Settings	68
Changing General Settings	70
Changing the Security Settings	73
Adding or Deleting Your Remote License	74
Adding Your Remote License	74
Deleting a Remote License	74
Managing a Remote Contact List	76
Creating a Remote Contact List	76
Sample contact list	77
Adding a Remote Contact List	78
Exporting a Remote Contact List	79
Managing a Template	80
Creating a Template File	80
Sample template file list	81
Importing a Template	82
Expoting a Template	83
Displaying the Template when the Interactive Whiteboard Starts	83
Collecting Logs	84
Saving the Log	84
5. Troubleshooting	85
If a Message is Displayed during Operation	85
Error Messages Related to Drawing/Editing/Erasing Strokes	85
Error Messages Related to Remote Whiteboard	86
Error Messages Related to PDF File Importing/Saving	88
Error Messages Related to the System	91
Error Messages Related to Configuration Settings	92
Other Error Messages	93
When You Cannot Use the Interactive Whiteboard As You Want	96
When Starting RICOH Interactive Whiteboard Lt for Open Controller	96
When Using the System as a Whiteboard	97
While Using Remote Whiteboard	98
6. Appendix	99
List of Video Input Signals Supported by the Machine	99

Match case Limit results 1 per page

Message

Causes

Solutions

Cannot connect to the

server to update the

software.

The following are the

possible causes.

- The network settings are

incorrect

- The proxy address or the

port setting is incorrect

- Cannot connect to the

Internet

While it was attempted to

access the update server in the

background to download the

software update file, the

connection failed due to one or

more of the following:

•

The network settings in

Windows are incorrect.

•

The proxy settings in

RICOH Interactive

Whiteboard Lt for Open

Controller Settings are

incorrect.

•

The proxy cannot connect

to the Internet.

Try the following procedures to check

the connection:

•

Configure the network settings in

Windows, or check the settings

and make necessary

corrections.

•

To check the proxy settings, start

RICOH Interactive Whiteboard

Lt for Open Controller Settings

and make necessary

corrections. For details about

the proxy settings, see page 68

"Changing General Settings".

•

If it is likely that your Internet

connection provider or the

proxy caused the problem,

contact the help desk or network

administrator.

Cannot Perform Proxy

Authentication

Check the proxy user

name and password.

While it was attempted to

access the update server, the

connection failed due to the

incorrect settings of the proxy

authentication in RICOH

Interactive Whiteboard Lt for

Open Controller Settings.

To check the proxy settings, start

RICOH Interactive Whiteboard Lt for

Open Controller Settings, make

necessary corrections, and then try

again. For details about the proxy

settings, see page 68 "Changing

General Settings".

The license code is

incorrect.

Check the license code

and re-enter.

The license code you entered is

incorrect.

Enter the correct license code.

Other Error Messages

Message

Causes

Solutions

Cannot confirm the latest

version

Check the network status.

The machine is not

connected to the network.

•

Check the network settings.

•

Make sure the network cable is

properly connected.

If a Message is Displayed during Operation