Samsung CLX 3160FN User Manual (ENGLISH) - Page 88

Common Windows problems, Refer to Microsoft Windows 98/Me/2000/XP User's Guide - driver windows 7

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Common Windows problems Condition "File in Use" message appears during installation. "Error Writing to LPTx" message appears. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred." messages appear. The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Suggested solutions Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. • Ensure that the cables are connected correctly, the machine is on. • If bi-directional communication is not turned on in the driver, it will also cause this message. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Incompatibility between the PDF file and the Acrobat products: Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. NOTE: It will take longer to print when you print a PDF file as an image. Note • Refer to Microsoft Windows 98/Me/2000/XP User's Guide that came with your PC for further information on Windows error messages. Common Linux problems Condition The machine does not print. Suggested solutions • Check if the printer driver is installed in your system. Open Unified Driver configurator and switch to the Printers tab in Printers configuration window to look at the list of available printers. Make sure that your machine is displayed on the list. If not, please, invoke Add new printer wizard to set up your device. • Check if the printer is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains "(stopped)" string, please, press the Start button. After that normal operation of the printer should be restored. The "stopped" status might be activated when some problems in printing occurred. For instance, this could be an attempt to print document when port is claimed by a scanning application. • Check if the port is not busy. Since functional components of MFP (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different "consumer" application to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other "consumer" will encounter "device busy" response. You should open ports configuration and select the port assigned to your printer. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should wait for completion of the current job or should press Release port button, if you are sure that the present owner is not functioning properly. • Check if your application has special print option such as "-oraw". If "-oraw" is specified in the command line parameter then remove it to print properly. For Gimp front-end, select "print" -> "Setup printer" and edit command line parameter in the command item. 14.15

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14
.15
<
Troubleshooting>
Common Windows problems
Condition
Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“Error Writing to
LPTx” message
appears.
•
Ensure that the cables are connected
correctly, the machine is on.
•
If bi-directional communication is not turned
on in the driver, it will also cause this
message.
“General
Protection Fault”,
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout
error occurred.”
messages appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
The printer does
not print PDF file
correctly. Some
parts of graphics,
text, or illustrations
are missing.
Incompatibility between the PDF file and the
Acrobat products:
Printing the PDF file as an image may solve
this problem. Turn on
Print As Image
from the
Acrobat printing options.
N
OTE
: It will take longer to print when you print
a PDF file as an image.
Note
•
Refer to Microsoft Windows 98/Me/2000/XP User’s Guide that
came with your PC for further information on Windows error
messages.
Common Linux problems
Condition
Suggested solutions
The machine does not
print.
•
Check if the printer driver is installed in
your system. Open Unified Driver
configurator and switch to the Printers
tab in Printers configuration window to
look at the list of available printers.
Make sure that your machine is
displayed on the list. If not, please,
invoke Add new printer wizard to set up
your device.
•
Check if the printer is started. Open
Printers configuration and select your
machine on the printers list. Look at the
description in the Selected printer pane.
If its status contains “(stopped)” string,
please, press the
Start
button. After that
normal operation of the printer should
be restored. The “stopped” status might
be activated when some problems in
printing occurred. For instance, this
could be an attempt to print document
when port is claimed by a scanning
application.
•
Check if the port is not busy. Since
functional components of MFP (printer
and scanner) share the same I/O
interface (port), the situation of
simultaneous access of different
“consumer” application to the same port
is possible. To avoid possible conflicts,
only one of them at a time is allowed to
gain control over the device. The other
“consumer” will encounter “device busy”
response. You should open ports
configuration and select the port
assigned to your printer. In the Selected
port pane you can see if the port is
occupied by some other application. If
this is the case, you should wait for
completion of the current job or should
press Release port button, if you are
sure that the present owner is not
functioning properly.
•
Check if your application has special
print option such as “-oraw”. If “-oraw” is
specified in the command line
parameter then remove it to print
properly. For Gimp front-end, select
“print” -> “Setup printer” and edit
command line parameter in the
command item.