Xerox 5500/YB User Guide - Page 206
Print-Quality Problems
UPC - 095205062236
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Phaser® 5500 Laser Printer Print-Quality Problems Your printer is designed to produce consistently high-quality prints. If you observe printquality problems, use the information in this topic to diagnose the problem. For detailed, online support information, go to www.xerox.com/office/5500infoSMART. For best results, use only Xerox Printing Media. For information on supported paper types and weights, see Reference/Printing/Supported Papers on the User Documentation CD-ROM. Caution Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details. Use the following table to find specific solutions to print-quality problems. Diagnosing Print-Quality Problems Problem Light Prints The overall image is lighter than normal. Causes Solutions 1. The paper may be damp. 2. You may be using Draft mode. 3. The toner level may be low. 4. Drum cartridge near end of life. 1. Replace the paper. 2. Turn off Draft mode. 3. If the toner cartridge is low on toner, replace it. 4. Replace drum cartridge. Blank Prints The entire printed page is blank with no visible print. 1. If you just installed a new drum cartridge, the yellow sealing tape may still be in place. 2. Multiple sheets may have been fed from the paper tray at the same time. 3. Printable data may not have been received from the computer. 1. Remove the tape. 2. Remove the paper from the paper tray and fan it. Also, ensure that the paper is correctly loaded in the tray. 3. Print a Configuration Page. ■ If the Configuration Page prints correctly, check the interface cable between the computer and printer, the printer setup, and application software. ■ If the Configuration Page is blank, replace the drum cartridge then reprint the Configuration Page. If the Configuration Page still is blank, contact your Customer Support Center. Copyright © 2004 Xerox Corporation. All Rights Reserved. 4-53