Xerox 5500/YB User Guide - Page 209

Print-Quality Problems Diagnosing Print-Quality Problems (Continued) Problem Causes Solutions Unfused or Partially Fused Image The printed image is not fully fused to the paper and easily rubs off. 1. The paper may be damp. 2. Heavy or unusual paper may be in the tray. 3. The printer may be located in an environment with extreme temperature or humidity. 4. The fuser may be defective. 1. Replace the paper. 2. Replace the paper with an approved paper type then do the following: ■ At the printer's front panel, select Paper Handling Setup, then select Fuser Configuration. ■ Adjust the fuser setting for the paper type selected. 3. Verify that the printer is located in an environment with the temperature between 5° and 32° C (41° and 89° F) and the relative humidity between 15% and 85%. Move the printer to a suitable area, away from air conditioning vents, open loading docks, etc. 4. Replace the fuser (in the maintenance kit). Wrinkled Prints The pages are wrinkled, creased, or torn. 1. The paper is not loaded correctly in the appropriate tray. 2. The paper may be in poor condition. 3. The paper may be damp. 4. The fuser may be at the end of its life. 1. Verify that the paper is correctly loaded in the appropriate tray. 2. Replace the paper. 3. Replace the paper. 4. Replace the fuser (contained in the maintenance kit). Blurred Prints The image is blurred at the edges. 1. The paper may be in poor condition. 2. The paper may be damp. 3. The drum cartridge may be defective. 1. Replace the paper. 2. Replace the paper. 3. Replace the drum cartridge. Phaser® 5500 Laser Printer 4-56