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Brother International HL 5280DW Users Manual - English - Page 99

Troubleshooting, Identifying your problem

UPC - 012502614456

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7 Troubleshooting You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Identifying your problem First, check the following: „ The AC power cord is connected properly and the printer is turned on. „ All of the protective parts have been removed. „ The toner cartridge and drum unit are installed properly. „ The front and back covers are fully closed. „ Paper is inserted properly in the paper tray. „ The interface cable is securely connected to the printer and the computer. „ The correct driver for the printer has been chosen and is installed. „ The PC is set up to connect to the correct printer port. Printer does not print: If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. „ LCD Messages See LCD messages on page 92. „ Printer printed an Error Message See Error message printout on page 94. „ Paper handling See Paper handling on page 95 and Paper jams and how to clear them on page 96. „ Other problems See Other problems on page 112. Pages are printed, but there are problems with: „ Print quality See Improving the print quality on page 105. „ Printout is incorrect See Solving print problems on page 111. 91

Section	Page
Using this guide	2
Symbols used in this guide	2
Safety precautions	3
To use the printer safely	3
Trademarks	5
Compilation and Publication Notice	5
Shipment of the Printer	5
1 About this Printer	9
What is in the box?	9
Interface cable	9
Front view	10
Back view	11
Positioning the printer	12
Power supply	12
Environment	12
Network features	13
2 Printing Methods	14
About paper	14
Type and size of paper	14
Recommended paper	15
Types of envelopes	16
Printable area	17
Portrait	17
Landscape	17
Printing methods	18
Printing on plain paper, bond paper and transparencies	18
Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3	18
Printing on plain paper, bond paper or transparencies from the MP tray	21
Printing on thick paper, labels and envelopes	24
Duplex Printing	28
Guidelines for printing on both sides of the paper	28
Manual duplex printing	28
Manual duplex printing from the paper tray	28
Manual duplex printing from the MP tray	29
Paper orientation for manual duplex printing	30
Automatic duplex printing	30
Booklet printing (For Windows printer driver)	32
Carbon copy printing	33
3 Driver and Software	34
Printer driver	34
Features in the printer driver (For Windows®)	36
Basic tab	36
Advanced tab	37
Print Quality	37
Duplex Printing	38
Watermark	38
Page Setting	38
Device Options	39
Accessories tab	42
Support tab	43
Features in the BR-Script (PostScript® 3™ language emulation) printer driver (For Windows®)	44
Device Settings tab	44
Printing Preferences	45
Advanced options	46
Features in the printer driver (For Macintosh®)	47
Page Setup	47
Layout	47
Print Settings	48
Status Monitor (For Mac® X 10.2.4 or greater users)	49
Uninstalling the printer driver	50
Printer driver for Windows®	50
Brother Laser driver for Macintosh®	51
Software	52
Software for networks	52
BRAdmin Professional (For Windows®)	52
BRAdmin Light (For Macintosh® )	52
Driver Deployment Wizard (For Windows®)	52
Network Print Software (For Windows®)	52
Web BRAdmin (For Windows®)	52
About emulation modes	53
Automatic emulation selection	53
Automatic interface selection	54
4 Control Panel	55
Control panel	55
Buttons	56
Go	56
Job Cancel	56
Reprint	57
+ or - button	57
Moving through menus on the LCD	57
Entering numbers	57
Back	57
Set	57
Data LED	58
LCD	58
Back light	58
LCD messages	59
Printer status messages	59
Reprinting documents	60
Reprinting from RAM	60
Reprinting the last job	60
Reprinting the last job three times	61
Printing Secure data	61
How to print Secure data	62
Cancelling the reprint job	62
Using the control panel LCD menu	63
For example: If you feed paper from the MP tray as a priority, change the MP FIRST setting to ON as follows.	63
Menu table	64
Example of changing the menu setting	75
Default Settings	76
Printer default setting	76
Network default setting	76
5 Options	77
Lower tray unit (LT-5300)	77
DIMM	78
DIMM types	78
Installing extra memory	79
6 Routine Maintenance	81
Replacing the consumable items	81
Consumables	82
Toner cartridge	82
TONER LOW Message	82
TONER LIFE END message	82
Replacing the toner cartridge	83
Drum unit	88
DRUM NEAR END message	88
Replacing the drum unit	88
Replacing periodic maintenance parts	92
Cleaning	93
Cleaning the outside of the printer	93
Cleaning the inside of the printer	94
Cleaning the corona wire	97
7 Troubleshooting	99
Identifying your problem	99
LCD messages	100
Error message printout	102
Paper handling	103
Paper jams and how to clear them	104
JAM MP TRAY (Paper jam in the MP tray)	105
JAM TRAY 1 / TRAY 2 / TRAY 3 (Paper jam inside the paper tray)	105
JAM INSIDE (Paper jam inside the printer)	107
JAM REAR (Paper jam behind the back cover)	109
JAM DUPLEX (Paper jam in the duplex tray)	112
Improving the print quality	113
Solving print problems	119
Network problems	120
Other problems	120
For Macintosh® with USB	120
Printing from DOS	120
BR-Script 3	121
Appendix A	122
Printer specifications	122
Engine	122
Controller	123
Software	124
Control panel	124
Paper handling	124
Media specifications	125
Supplies	125
Dimensions / Weights	125
Other	126
System Requirements	126
Important information for choosing your paper	127
Symbol and character sets	130
How to use the web browser	130
Symbol and character sets list	131
Quick reference for bar code control commands	133
Print bar codes or expanded characters	133
Definition of Parameters	133
Bar code mode	133
Bar Code, expanded character, line block drawing and box drawing	134
Bar Code	134
Bar code human readable line ON or OFF	135
Quiet zone	135
Bar code, expanded character unit, line block drawing and box drawing	135
Bar code, expanded character, line block drawing and box drawing offset in X-axis	135
Bar code & expanded character offset in Y-axis	135
Bar code, expanded character, line block drawing and box drawing height	136
Expanded character width, line block drawing and box drawing	136
Expanded character rotation	136
Bar code data start	136
Box drawing	138
Line block drawing	138
Expanded character data start	138
Appendix (For Europe and Other Countries) B	140
Brother Numbers	140
Important information: Regulations	141
Radio interference (220 to 240 volt model only)	141
IEC 60825-1 specification (220 to 240 volt model only)	141
For Finland and Sweden	141
Internal laser radiation	142
IMPORTANT - For Your Safety	143
Disconnect device	143
Caution for LAN connection	143
IT power system (For Norway only)	143
Wiring information (for UK)	143
EC Declaration of Conformity	144
Appendix (For USA and Canada) C	145
Brother Numbers	145
Important information: Regulations	147
Federal Communications Commission (FCC) Declaration of Conformity (For USA)	147
Industry Canada Compliance Statement (For Canada)	148
Laser Notices	149
Laser Safety (110 to 120 volt model only)	149
FDA Regulations (110 to 120 volt model only)	149
Internal laser radiation	149
IMPORTANT - For Your Safety	150
Disconnect device	150
Caution for LAN connection	150