Brother International IntelliFax-1920CN Users Manual - English - Page 175
If you are having difficulty with your machine
View all Brother International IntelliFax-1920CN manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 175 highlights
If you are having difficulty with your machine If you think there is a problem with your machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed print and white streaks across the page or the top and bottom of sentences are cut off. This can be caused by static or interference on the telephone line. You can make a copy using the Black Start key to see if the same problem occurs. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal). Poor quality print. Make sure the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Media Type on page 1-6 in Software User's Guide on the CD-ROM and Setting the Paper Type on page 4-6.) If you are using plain paper, try using the types of recommended paper. (See About paper on page 2-3.) Don't handle the paper until the ink is dry. Adjust the Vertical Alignment. (See Print Quality Check on page 14-11.) Smudged stain at the top center of the printed page. Make sure the paper is not too thick or not curled. (See About paper on page 2-3.) Printing is too dark or too light. Make sure your ink cartridges are fresh. Cartridges are good for up to two years, after that the ink may become clogged. Cartridge expiration dates are printed on the package. Make sure the Printer Driver matches the type of paper you are using. (See Media Type on page 1-6 in Software User's Guide on the CD-ROM.) Try using the recommended types of paper. (See About paper on page 2-3.) The recommended environment for your machine is between 68°F to 91°F. Printing appears dirty or ink seems to run. Make sure you are using the proper types of paper. (See About paper on page 2-3.) Don't handle the paper until the ink is dry. The recommended environment for your machine is between 68°F to 91°F. White horizontal lines appear Clean the print heads. (See Cleaning the print head on page 14-11.) in text or graphics. Stains appear on the reverse side or at the bottom of the page Make sure the Printer Platen is not dirty with ink. (See Cleaning the machine printer platen on page 14-18.) Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is on with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal). Received color fax prints only in black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the other person to send the color fax again. (See Replacing the ink cartridges on page 14-19.) Check that Fax Storage is set to Off. (See Setting Fax Storage on page 8-3.) Left and Right margins are cut Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto off. Reduction) on page 5-10.) 14 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE