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Brother International MFC-8950DW Basic User's Guide - English - Page 93

B Troubleshooting, Identifying your problem

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B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following:  The machine's power cord is connected correctly and the machine's power switch is turned on. If the machine does not turn on after connecting the power cord, see Other difficulties uu page 114.  All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.  LCD Messages (See Error and maintenance messages uu page 83.) If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. Paper handling and Printing problems:  Printing difficulties uu page 105  Paper handling difficulties uu page 106  Printing received faxes uu page 107 Telephone and Fax problems:  Telephone line or connections uu page 108 B  Handling incoming calls uu page 111  Receiving Faxes uu page 109  Sending faxes uu page 110 Copying problems:  Copying difficulties uu page 112 81

Section	Page
Basic User’s Guide MFC-8950DW/MFC-8950DWT	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
User's Guides and where do I find them?	6
Table of Contents	8
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	14
Viewing Documentation	14
Viewing Documentation (Windows®)	14
Viewing Documentation (Macintosh)	14
How to find Scanning instructions	15
How to access Guides for Advanced Features	16
Accessing Brother Support (Windows®)	16
Accessing Brother Support (Macintosh)	17
Control panel overview	18
LCD Touchscreen	20
Basic Operations	21
2 Loading paper	22
Loading paper and print media	22
Loading paper in the standard paper tray and the optional lower tray	22
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	22
Loading paper in the multi-purpose tray (MP tray)	24
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	24
Printing on thick paper, labels and envelopes from the MP tray	26
Unscannable and unprintable areas	28
Paper settings	29
Paper Size and Type	29
Tray Use in Copy mode	30
Tray Use in Fax mode	30
Tray Use in print mode	31
Acceptable paper and other print media	32
Recommended paper and print media	32
Type and size of paper	32
The names for the paper trays in the printer driver and this Guide are as follows:	32
Paper capacity of the paper trays	33
Recommended paper specifications	33
Handling and using special paper	34
Types of paper to avoid	34
Envelopes	35
Types of envelopes to avoid	35
Labels	36
Types of labels to avoid	36
3 Loading documents	37
How to load documents	37
Using the automatic document feeder (ADF)	37
Document Sizes Supported	37
How to load documents	37
Using the scanner glass	38
Document Sizes Supported	38
How to load documents	38
4 Sending a fax	39
How to send a fax	39
Faxing A4, Legal or Folio size documents from the scanner glass	41
Canceling a fax in process	41
Transmission Verification Report	41
5 Receiving a fax	43
Receive modes	43
Choose the correct Receive Mode	43
Using receive modes	45
Fax Only	45
Fax/Tel	45
Manual	45
External TAD	45
Receive Mode settings	46
Ring Delay	46
F/T Ring Time (Fax/Tel mode only)	46
Easy Receive	47
If Easy Receive is On:	47
If Easy Receive is Off:	47
6 Using PC-FAX	48
How to use PC-FAX	48
PC-Fax Receive (For Windows® only)	48
PC-FAX Send	49
How to send a PC-FAX:	49
7 Telephone services and external devices	50
Telephone line services	50
Voice Mail	50
Distinctive Ring	51
What does your telephone company’s ‘Distinctive Ring’ do?	51
What does Brother’s ‘distinctive ring’ do?	51
Do you have Voice Mail?	51
Before you choose the ring pattern to register	52
Registering the distinctive ring pattern Very important!	52
Turning off distinctive ring	53
Connecting an external TAD (telephone answering device)	53
Connections	54
Recording an outgoing message (OGM)	54
Multi-line connections (PBX)	54
External and extension telephones	55
Connecting an external or extension telephone	55
Using external and extension telephones	55
Using extension telephones	55
Using an external telephone (Connected to the EXT. jack of the machine)	55
If you answer a call and no one is on the line:	55
Using a non-Brother cordless external handset	56
Using Remote Codes	56
Fax Receive Code	56
Telephone Answer Code	56
Changing the Remote Codes	56
8 Dialing and storing numbers	57
How to dial	57
Manual dialing	57
One Touch dialing	57
Speed dialing	57
Search	58
LDAP search	58
Fax redial	58
Storing numbers	59
Storing a pause	59
One Touch and Speed Dial Storage Options	60
Storing One Touch Dial numbers	61
Storing Speed Dial numbers	63
Changing or Deleting One Touch and Speed Dial numbers	64
9 Making copies	66
How to copy	66
Stop copying	66
Copy settings	66
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage	67
Creating a PRN file for direct printing	67
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	68
Changing the default settings for direct print	69
11 How to print from a computer	70
Printing a document	70
12 How to scan to a computer	71
Scanning a document as a PDF file using ControlCenter4 (Windows®)	71
Changing the Scan button settings	74
Before scanning	74
Scan button settings	74
Scanning using the Scan button	76
A Routine maintenance	77
Replacing the consumable items	77
Replacing the toner cartridge	79
Toner Low	79
Replace Toner	79
Replacing the toner cartridge	80
Cleaning the corona wire	85
Replacing the drum unit	87
Drum Error	87
Replace Parts Drum Unit	88
Drum Stop	88
Replacing the drum unit	88
B Troubleshooting	93
Identifying your problem	93
Error and maintenance messages	95
Transferring your faxes or Fax Journal report	102
Transferring faxes to another fax machine	102
Transferring faxes to your PC	102
Transferring the Fax Journal report to another fax machine	102
Document Jams	103
Document is jammed in the top of the ADF unit	103
Document is jammed under the document cover	103
Removing small documents jammed in the ADF	104
Document is jammed at the output tray	104
Paper Jams	105
Paper is jammed in the MP tray	105
Paper is jammed in paper tray 1 or tray 2	106
Paper is jammed at the back of the machine	107
Paper is jammed inside the machine	110
Paper is jammed in the duplex tray	114
If you are having difficulty with your machine	117
Setting Dial Tone detection	127
Telephone line interference / VoIP	127
Improving the print quality	128
Machine Information	136
Checking the Serial Number	136
Reset functions	136
How to reset the machine	137
C Menu and features	138
On-screen programming	138
Menu table	138
Menu and mode buttons	138
Menu table	139
Entering text	179
D Specifications	180
General	180
Document Size	182
Print media	183
Fax	184
Copy	185
Scanner	186
Printer	187
Interfaces	188
Direct Print feature	189
Computer requirements	190
Consumable items	192
Network (LAN)	193