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Brother International MFC-8950DW Basic User's Guide - English - Page 97

Start, Error Message, Cause, Action, Log Access Error - fuser assembly

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Troubleshooting Error Message Cause Action Duplex Disabled The back of the machine is not Close the back cover of the machine. closed completely. Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time. Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. The fuser unit is too hot. Jam Duplex The paper is jammed in the duplex tray or the fuser unit. See Paper is jammed in the duplex tray uu page 102. Jam Inside The paper is jammed inside the See Paper is jammed inside the machine machine. uu page 98. The toner cartridge is placed in Put the toner cartridge into the drum unit, and the machine without the drum then re-install the drum unit and toner cartridge unit. assembly in the machine. Jam MP The paper is jammed in the MP See Paper is jammed in the MP tray tray of the machine. uu page 93. Jam Rear The paper is jammed in the back of the machine. See Paper is jammed at the back of the machine uu page 95. Jam Tray 1 Jam Tray 2 The paper is jammed in the paper tray of the machine. See Paper is jammed in paper tray 1 or tray 2 uu page 94. Limit Exceeded The printing limit set by Secure Contact your administrator to check your Function Lock 2.0 was Secure Function Lock Settings. reached. Log Access Error The machine could not access Contact your administrator to check the Store the print log file in the server. Print Log to Network settings. For detailed information uu Network User's Guide: Store Print Log to Network Manual Feed Manual was selected as the paper source when there was no paper in the MP tray. Place paper in the MP tray. If the machine is in Pause mode, press Start. (See Loading paper in the multi-purpose tray (MP tray) uu page 12.) No HUB Support A USB hub device is connected to the USB direct interface. Disconnect the USB hub device from the USB direct interface. No Paper The machine is out of paper in the specified tray or all trays, or paper is not correctly loaded in the paper tray. Do one of the following:  Refill paper in the paper tray shown on the LCD. Make sure the paper guides are set to the correct size. B  Remove the paper and load it again. Make sure the paper guides are set to the correct size. No Response/Busy The number you dialed does Verify the number and try again. not answer or is busy. 85

Section	Page
Basic User’s Guide MFC-8950DW/MFC-8950DWT	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
User's Guides and where do I find them?	6
Table of Contents	8
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	14
Viewing Documentation	14
Viewing Documentation (Windows®)	14
Viewing Documentation (Macintosh)	14
How to find Scanning instructions	15
How to access Guides for Advanced Features	16
Accessing Brother Support (Windows®)	16
Accessing Brother Support (Macintosh)	17
Control panel overview	18
LCD Touchscreen	20
Basic Operations	21
2 Loading paper	22
Loading paper and print media	22
Loading paper in the standard paper tray and the optional lower tray	22
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	22
Loading paper in the multi-purpose tray (MP tray)	24
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	24
Printing on thick paper, labels and envelopes from the MP tray	26
Unscannable and unprintable areas	28
Paper settings	29
Paper Size and Type	29
Tray Use in Copy mode	30
Tray Use in Fax mode	30
Tray Use in print mode	31
Acceptable paper and other print media	32
Recommended paper and print media	32
Type and size of paper	32
The names for the paper trays in the printer driver and this Guide are as follows:	32
Paper capacity of the paper trays	33
Recommended paper specifications	33
Handling and using special paper	34
Types of paper to avoid	34
Envelopes	35
Types of envelopes to avoid	35
Labels	36
Types of labels to avoid	36
3 Loading documents	37
How to load documents	37
Using the automatic document feeder (ADF)	37
Document Sizes Supported	37
How to load documents	37
Using the scanner glass	38
Document Sizes Supported	38
How to load documents	38
4 Sending a fax	39
How to send a fax	39
Faxing A4, Legal or Folio size documents from the scanner glass	41
Canceling a fax in process	41
Transmission Verification Report	41
5 Receiving a fax	43
Receive modes	43
Choose the correct Receive Mode	43
Using receive modes	45
Fax Only	45
Fax/Tel	45
Manual	45
External TAD	45
Receive Mode settings	46
Ring Delay	46
F/T Ring Time (Fax/Tel mode only)	46
Easy Receive	47
If Easy Receive is On:	47
If Easy Receive is Off:	47
6 Using PC-FAX	48
How to use PC-FAX	48
PC-Fax Receive (For Windows® only)	48
PC-FAX Send	49
How to send a PC-FAX:	49
7 Telephone services and external devices	50
Telephone line services	50
Voice Mail	50
Distinctive Ring	51
What does your telephone company’s ‘Distinctive Ring’ do?	51
What does Brother’s ‘distinctive ring’ do?	51
Do you have Voice Mail?	51
Before you choose the ring pattern to register	52
Registering the distinctive ring pattern Very important!	52
Turning off distinctive ring	53
Connecting an external TAD (telephone answering device)	53
Connections	54
Recording an outgoing message (OGM)	54
Multi-line connections (PBX)	54
External and extension telephones	55
Connecting an external or extension telephone	55
Using external and extension telephones	55
Using extension telephones	55
Using an external telephone (Connected to the EXT. jack of the machine)	55
If you answer a call and no one is on the line:	55
Using a non-Brother cordless external handset	56
Using Remote Codes	56
Fax Receive Code	56
Telephone Answer Code	56
Changing the Remote Codes	56
8 Dialing and storing numbers	57
How to dial	57
Manual dialing	57
One Touch dialing	57
Speed dialing	57
Search	58
LDAP search	58
Fax redial	58
Storing numbers	59
Storing a pause	59
One Touch and Speed Dial Storage Options	60
Storing One Touch Dial numbers	61
Storing Speed Dial numbers	63
Changing or Deleting One Touch and Speed Dial numbers	64
9 Making copies	66
How to copy	66
Stop copying	66
Copy settings	66
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage	67
Creating a PRN file for direct printing	67
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	68
Changing the default settings for direct print	69
11 How to print from a computer	70
Printing a document	70
12 How to scan to a computer	71
Scanning a document as a PDF file using ControlCenter4 (Windows®)	71
Changing the Scan button settings	74
Before scanning	74
Scan button settings	74
Scanning using the Scan button	76
A Routine maintenance	77
Replacing the consumable items	77
Replacing the toner cartridge	79
Toner Low	79
Replace Toner	79
Replacing the toner cartridge	80
Cleaning the corona wire	85
Replacing the drum unit	87
Drum Error	87
Replace Parts Drum Unit	88
Drum Stop	88
Replacing the drum unit	88
B Troubleshooting	93
Identifying your problem	93
Error and maintenance messages	95
Transferring your faxes or Fax Journal report	102
Transferring faxes to another fax machine	102
Transferring faxes to your PC	102
Transferring the Fax Journal report to another fax machine	102
Document Jams	103
Document is jammed in the top of the ADF unit	103
Document is jammed under the document cover	103
Removing small documents jammed in the ADF	104
Document is jammed at the output tray	104
Paper Jams	105
Paper is jammed in the MP tray	105
Paper is jammed in paper tray 1 or tray 2	106
Paper is jammed at the back of the machine	107
Paper is jammed inside the machine	110
Paper is jammed in the duplex tray	114
If you are having difficulty with your machine	117
Setting Dial Tone detection	127
Telephone line interference / VoIP	127
Improving the print quality	128
Machine Information	136
Checking the Serial Number	136
Reset functions	136
How to reset the machine	137
C Menu and features	138
On-screen programming	138
Menu table	138
Menu and mode buttons	138
Menu table	139
Entering text	179
D Specifications	180
General	180
Document Size	182
Print media	183
Fax	184
Copy	185
Scanner	186
Printer	187
Interfaces	188
Direct Print feature	189
Computer requirements	190
Consumable items	192
Network (LAN)	193

Match case Limit results 1 per page

Troubleshooting

Duplex Disabled

The back of the machine is not

closed completely.

Close the back cover of the machine.

Fuser Error

The temperature of the fuser

unit does not rise to a specified

temperature within the

specified time.

Turn the power switch off, wait a few seconds,

and then turn it on again. Leave the machine

for 15 minutes with the power on.

The fuser unit is too hot.

Jam Duplex

The paper is jammed in the

duplex tray or the fuser unit.

See

Paper is jammed in the duplex tray

page 102.

Jam Inside

The paper is jammed inside the

machine.

See

Paper is jammed inside the machine

page 98.

The toner cartridge is placed in

the machine without the drum

unit.

Put the toner cartridge into the drum unit, and

then re-install the drum unit and toner cartridge

assembly in the machine.

Jam MP

The paper is jammed in the MP

tray of the machine.

See

Paper is jammed in the MP tray

page 93.

Jam Rear

The paper is jammed in the

back of the machine.

See

Paper is jammed at the back of the

machine

page 95.

Jam Tray 1

Jam Tray 2

The paper is jammed in the

paper tray of the machine.

See

Paper is jammed in paper tray 1 or tray 2

page 94.

Limit Exceeded

The printing limit set by Secure

Function Lock 2.0 was

reached.

Contact your administrator to check your

Secure Function Lock Settings.

Log Access Error

The machine could not access

the print log file in the server.

Contact your administrator to check the Store

Print Log to Network settings.

For detailed information

Network User's

Guide: Store Print Log to Network

Manual Feed

Manual was selected as the

paper source when there was

no paper in the MP tray.

Place paper in the MP tray. If the machine is in

Pause mode, press

Start

(See

Loading paper in the multi-purpose tray

(MP tray)

page 12.)

No HUB Support

A USB hub device is

connected to the USB direct

interface.

Disconnect the USB hub device from the USB

direct interface.

No Paper

The machine is out of paper in

the specified tray or all trays, or

paper is not correctly loaded in

the paper tray.

Do one of the following:



Refill paper in the paper tray shown on the

LCD. Make sure the paper guides are set to

the correct size.



Remove the paper and load it again. Make

sure the paper guides are set to the correct

size.

No Response/Busy

The number you dialed does

not answer or is busy.

Verify the number and try again.

Error Message

Cause

Action