Canon VIXIA HF R50 Instruction Manual - Page 172
Canon Service Center., Unable to connect
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Memory card cover is open - The memory card cover was opened while the memory card was being accessed. Stop the Wi-Fi function in use and end the Wi-Fi connection. Multiple access points detected. Try the operation again. - There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option (A 133). No access points found - The access point set in the camcorder could not be found. - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. - Make sure that you use the access point's SSID for the camcorder's Wi-Fi settings. - If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's configuration screen. The access point is not compatible with UPnP - A wireless router compatible with UPnP (Universal Plug and Play) could not be found on the Wi-Fi network. Use a UPnP-compatible wireless router. If you are using a UPnP-compatible wireless router, be sure to activate the UPnP protocol. Unable to access configuration files - Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center. Unable to complete WPS. - Turn off the camcorder and access point. After a short while, turn them on again and try again. If the problem persists, perform setup using the [Search for Access Points] option (A 136). Unable to complete WPS. Try the operation again. - Some wireless routers require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to the instruction manual of your access point. - Make sure to touch [OK] on the camcorder's screen within 2 minutes of activating the Wi-Fi Protected Setup signal on the access point, whether by pressing the button or by entering the PIN code. Unable to connect - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. Unable to connect to the server - The camcorder could not connect to the external server used for the Monitor while Out function. Make sure the access point is correctly connected to the Internet. - Check that 1 > q > [Date/Time] is set to the correct date and time. 172 Additional Information