Canon XF400 XF400 XF405 Instruction Manual - Page 153

Troubleshooting Cannot play back Check the memory card - There is a problem with the SD card. Save your recordings (A 115) and initialize the card (A 34). If the problem persists, use a different SD card. Cannot play back Initialize only using the camcorder - The SD card in the camcorder was initialized using a computer. Initialize the card with this camcorder (A 34). Cannot record on this memory card - Clips cannot be recorded on a 512 MB or smaller SD card. Use a compatible SD card (A 32). Cannot trim the scene - MP4 clips that were recorded or copied using other devices cannot be trimmed. Charge the battery pack - Battery pack is exhausted. Charge the battery pack. Check the memory card - Cannot access the SD card. Check the card and make sure it is inserted correctly. - An SD card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the card, or use a different SD card. - You inserted a MultiMedia Card (MMC) into the camcorder. Use a compatible SD card (A 32). - If after the message disappears, 6/7 appears in red, perform the following: Turn off the camcorder and remove and reinsert the SD card. If 6/7 turns back to green you can resume recording/playback. If the problem persists, save your recordings (A 115) and initialize the card (A 34). Fan error - The cooling fan may not be working properly. Consult a Canon Service Center. File name error - The folder and file numbers have reached their maximum value. Set Photo Numbering] to [Reset] and initialize the card (A 34). > [Recording Setup] > [MP4 Clip / Initialize only using the camcorder - Initialize the SD card with this camcorder (A 34). May not be possible to record movies on this memory card - You may not be able to record movies on an SD card without a Speed Class rating or with a rating lower than recommended. To record MP4 clips, replace the SD card with one rated SD Speed Class 6 or 10, or UHS Speed Class U1 or U3. To record XF-AVC clips, replace the SD card with one rated SD Speed Class 10 or UHS Speed Class U1 or U3. - To record 4K clips with a resolution of 3840x2160 and to use slow & fast motion recording, use SD cards rated UHS Speed Class U3. Memory card cover is open - After inserting an SD card, close the SD card compartment cover. Memory card is full - The SD card is full. Delete some recordings (A 105) to free some space or replace the card. Memory card is write-protected - The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch. No clips - There are no clips on the SD card selected. No memory card - Insert a compatible SD card into the camcorder (A 33). No photos - There are no photos to play back. Number of clips already at maximum - The SD card selected for recording already contains the maximum number of XF-AVC clips (999 clips). Replace the card or use the card in the other SD card slot. - Cannot keep recording in dual recording mode because both cards reached the maximum number of XF-AVC clips. Operation canceled - Clips cannot be recorded because the control data is corrupted or an encoder error has occurred. (Control data cannot be recovered with the camcorder.) Turn the camcorder off and the on again. Remove the SD cards and reinsert them, or replace them with new SD cards. If the problem persists, consult a Canon Service Center. - Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupt file control information cannot be read by Canon XF Utility. Process terminated with error - The SD card compartment cover was opened or an error occurred during the initialization of an SD card. Initialize the card again. If the SD card still causes an error message, try replacing the SD card. 153