Canon ZR60 DV Messenger Ver 1.0 Instruction Manual - Page 54

Canon DV Device] is selected in the [Audio Tuning Wizard]. Click [Start

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Page 54 highlights

Troubleshooting 4. Check if [Device Volume] is set to [Mute]. ➜ Click [Stop Camera] and interrupt the videoconference. Ask your contact to check his/her microphone settings in the [Audio Tuning Wizard]. ? My contact is receiving the video picture, but not the sound. ➜ If you are using a camcorder supporting the memory card function, check if the camcorder is set for recording to a tape (e.g. the TAPE/CARD switch is set to TAPE). ➜ Check the position of the microphone volume lever. Move the lever to the right until the volume indicator on the right operates. ➜ If you are using a Canon camcorder, click [Stop Camera] and check whether [Canon DV Device] is selected in the [Audio Tuning Wizard]. Click [Start Camera] to restart the videoconference. ➜ Ask your contact to check the settings of the speakers. See "I receive the video picture of my contact in the [Conversation] window, but not the sound." for what your contact should do. ? There is an echo on the sound. ➜ If you are using speakers, depending on the volume and microphone sensitivity, the sound from the speakers may be picked up by the microphone, producing an echo. Change the direction or volume of the microphone, or move the camcorder away from the speakers. We recommend using headphones instead of speakers. 54

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54
4. Check if [Device Volume] is set to [Mute].
➜
Click [Stop Camera] and interrupt the videoconference. Ask your contact to
check his/her microphone settings in the [Audio Tuning Wizard].
?
My contact is receiving the video picture, but not the sound.
➜
If you are using a camcorder supporting the memory card function, check if
the camcorder is set for recording to a tape (e.g. the TAPE/CARD switch is
set to TAPE).
➜
Check the position of the microphone volume lever. Move the lever to the
right until the volume indicator on the right operates.
➜
If you are using a Canon camcorder, click [Stop Camera] and check whether
[Canon DV Device] is selected in the [Audio Tuning Wizard]. Click [Start
Camera] to restart the videoconference.
➜
Ask your contact to check the settings of the speakers. See “I receive the
video picture of my contact in the [Conversation] window, but not the
sound.” for what your contact should do.
?
There is an echo on the sound.
➜
If you are using speakers, depending on the volume and microphone
sensitivity, the sound from the speakers may be picked up by the
microphone, producing an echo. Change the direction or volume of the
microphone, or move the camcorder away from the speakers. We
recommend using headphones instead of speakers.
Troubleshooting