Canon ZR60 DV Messenger Ver 1.0 Instruction Manual - Page 56

Troubleshooting ➜ If the memory card cover is open, file transfer may not work. Ask your contact to close the memory card cover. ➜ If a application software using the file transfer function (such as [Scanner and Camera Wizard]) is started on the computer of your contact, you cannot use the file transfer function. Ask your contact to close the applications. ➜ If a dialog for selecting an application to start when connecting the camcorder is displayed on the computer screen of your contact, you cannot use the file transfer function. Ask your contact to close the dialog. ? Can't operate the camcorder. ➜ If you cannot operate the camcorder of your contact, your contact may not have placed a  (checkmark) to the before [Allow Remote Control]. ➜ Check if the camcorder is correctly connected to the computer. ➜ The firewall is not disabled on your and/or your contact's computer ( 30). ➜ If an anti-virus software is installed on the computer, the firewall function of the software may be active. In such case, deactivate the firewall function of the software. For details, refer to the instruction manual of the respective software. ➜ If the Canon camcorder is set to TAPE CAMERA mode, some camcorders will enter the demonstration mode after a certain time. During demonstration, you may not be able to operate the camcorder from the DVM panel. Operate the zoom lever on the camcorder to cancel the demonstration. 56