Canon i70 i70 Quick Start Guide - Page 50

Cannot Install the Printer Driver - troubleshooting

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Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly Try This Follow the Easy Setup Instructions for proper printer driver installation. If the installer was forced to terminate due to an error, remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the printer driver. If this problem persists, contact the Customer Care Cener. Other applications Other applications opened on your computer can interfere with the installation running in the routine. Close all open software applications before reinstalling the printer driver. background Refer to the Easy Setup Instructions for installing the printer driver. Installation does not start automatically when the CD-ROM is inserted into the drive If printer driver installation did not start automatically when you inserted the CDROM into the CD-ROM drive: 1. Click Start and select My Computer. 2. Double-click the CD-ROM icon. For non-XP Windows, open the My Computer window, and then double-click the CD-ROM icon. Installation CDROM not working properly Double-click the CD-ROM icon on your desktop to start installation. Confirm that there are no problems with the Setup Software & User's Guide CDROM. Use Windows Explorer to confirm that the CD-ROM can be read. Confirm that the CD-ROM icon is displayed on the desktop. If there is any problem with the CD-ROM, contact the Customer Care Center. Unable to proceed beyond the Printer Port Screen Reinstall the printer driver • When connecting with a USB cable 1. Click Cancel. 2. When the Terminate Installation screen is displayed, click OK. 3. Click Exit, then remove the CD-ROM. 4. Turn the printer off. 5. Restart the computer. 6. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. • When connecting through infrared transmission 1. Click Manual selection. 2. Select a port. - Windows XP/Windows 2000: [IR] - Windows Me/Windows 98/Windows 95: [LPT3] A port name other than [LPT3:] may be displayed depending on the type of your computer. 3. Click Next. 48

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Troubleshooting
48
Cannot Install the Printer Driver
Problem
Possible Cause
Try This
Cannot Install the
Printer Driver
Installation
procedure not
followed correctly
Follow the
Easy Setup Instructions
for proper printer driver installation.
If the installer was forced to terminate due to an error, remove the CD-ROM from
the CD-ROM drive and restart your computer. Reinstall the printer driver. If this
problem persists, contact the Customer Care Cener.
Other applications
running in the
background
Other applications opened on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Refer to the
Easy Setup Instructions
for installing the printer driver.
Installation does
not start
automatically when
the CD-ROM is
inserted into the
drive
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1.
Click Start
Start
Start
Start and select My Computer
My Computer
My Computer
My Computer.
2.
Double-click the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon.
For non-XP Windows, open the My Computer
My Computer
My Computer
My Computer window, and then double-click the
CD-ROM
CD-ROM
CD-ROM
CD-ROM icon.
Double-click the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon on your desktop to start installation.
Installation CD-
ROM not working
properly
Confirm that there are no problems with the Setup Software & User’s Guide CD-
Setup Software & User’s Guide CD-
Setup Software & User’s Guide CD-
Setup Software & User’s Guide CD-
ROM.
ROM.
ROM.
ROM.
Use Windows Explorer to confirm that the CD-ROM can be read.
Confirm that the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon is displayed on the desktop.
If there is any problem with the CD-ROM
CD-ROM
CD-ROM
CD-ROM, contact the Customer Care Center.
Unable to proceed
beyond the Printer
Port Screen
Reinstall the printer driver
Reinstall the printer driver
Reinstall the printer driver
Reinstall the printer driver
•
When connecting with a USB cable
1. Click Cancel
Cancel
Cancel
Cancel.
2.
When the Terminate Installation screen
is displayed, click OK
OK
OK
OK.
3. Click Exit
Exit
Exit
Exit, then remove the CD-ROM.
4.
Turn the printer off.
5.
Restart the computer.
6.
Carefully follow the procedures
described in the
Easy Setup
Instructions
and reinstall the driver.
•
When connecting through infrared
transmission
1.
Click Manual selection
Manual selection
Manual selection
Manual selection.
2.
Select a port.
- Windows XP/Windows 2000: [IR]
- Windows Me/Windows 98/Windows
95: [LPT3]
A port name other than [LPT3:] may be
displayed depending on the type of
your computer.
3. Click Next
Next
Next
Next.