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Canon imagePROGRAF iPF760 User Guide - Page 622

Installation problems, The computer does not recognize the printer, Removing Installed Printer Drivers

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The computer does not recognize the printer iPF760 Installation problems The computer does not recognize the printer ...622 Removing Installed Printer Drivers ...622 The computer does not recognize the printer Cause Corrective Action In the Control Panel menu, Use USB or Use Ethernet is set to Off. Set Use USB or Use Ethernet to On. (See "Menu Settings.") →P.495 Removing Installed Printer Drivers Follow these steps to remove installed printer drivers and utilities. Removing printer drivers (Windows) Remove the printer driver as follows. • The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of Note Windows. 1 From the Windows start menu, select Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. 2 Select the printer in the list and click Delete. 3 Click Yes after the Warning message is displayed. 4 Make sure that the printer has been removed from the list, and then click Exit. Troubleshooting Installation problems Removing printer drivers and imagePROGRAF Printmonitor (Macintosh) Remove the printer driver or imagePROGRAF Printmonitor as follows. 1 Insert the User Software CD-ROM provided with the printer in the CD-ROM drive. 2 Start the printer driver installer included in the User Software CD-ROM. Open the OS X folder and double-click iPF Driver Installer X. 3 In the upper left menu, choose Uninstall, and then click Uninstall. 4 Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor. Removing imagePROGRAF Status Monitor (Windows) Remove imagePROGRAF Status Monitor as follows. • The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of Note Windows. 622 1 Select Control Panel from the start menu. 2 Select Add or Remove Programs. 3 Select imagePROGRAF Status Monitor, and then click the Change/Remove button. User's Guide

Section	Page
Cover	1
Contents	3
Basic Printing Workflow	17
Printing procedure	18
Printing Options Using Rolls and Sheets	18
Turning the Printer On and Off	19
Loading and Printing on Rolls	21
Loading and Printing on Sheets	24
Printing in Windows	25
Printing from Mac OS X	26
Canceling print jobs	28
Canceling Print Jobs from the Control Panel	28
Canceling Print Jobs from Windows	29
Canceling Print Jobs from Mac OS X	29
Pausing Printing	32
Pausing Printing	32
Enhanced Printing Options	33
Choosing Paper for Printing	34
Choosing a Paper for Printing	34
Specifying Paper in the Printer Driver	34
Printing Photos and Office Documents	35
Printing Photos and Images	35
Printing Photos and Images (Windows)	36
Printing Photos and Images (Mac OS X)	37
Printing Office Documents	40
Printing Office Documents (Windows)	41
Printing Office Documents (Mac OS X)	42
Using PosterArtist to Compose Originals	44
Printing CAD Drawings	47
Printing CAD Drawings	47
Printing Line Drawings and Text	47
Printing Line Drawings and Text (Windows)	48
Printing Line Drawings and Text (Mac OS X)	49
Printing from AutoCAD	52
Specifying Colors and Printing CAD Drawings	53
Specifying Colors and Printing CAD Drawings (Windows)	54
HP-GL/2 Printing	55
Adjusting Images	56
Adjusting the Color in the Printer Driver	56
Fine-Tuning Colors of Photos and Images (Windows)	58
Fine-Tuning Colors of Photos and Images (Mac OS X)	60
Giving Priority to Particular Graphic Elements and Colors for Printing	63
Choosing the Document Type and Printing Conditions (Windows)	65
Choosing the Document Type and Printing Conditions (Mac OS X)	67
Printing enlargements or reductions	70
Resizing Originals to Match the Paper Size	70
Resizing Originals to Match the Paper Size (Windows)	70
Resizing Originals to Match the Paper Size (Mac OS X)	72
Resizing Originals to Fit the Roll Width	74
Resizing Originals to Fit the Roll Width (Windows)	75
Resizing Originals to Fit the Roll Width (Mac OS X)	77
Resizing Originals by Entering a Scaling Value	80
Resizing Originals by Entering a Scaling Value (Windows)	80
Resizing Originals by Entering a Scaling Value (Mac OS X)	82
Printing at full size	86
Printing on Oversized Paper	86
Printing at Full Size (Windows)	87
Printing at Full Size (Mac OS X)	88
Borderless Printing at Actual Size	90
Borderless Printing at Actual Size (Windows)	92
Borderless Printing at Actual Size (Mac OS X)	94
Borderless Printing	97
Borderless Printing on Paper of Equivalent Size	97
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	98
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	100
Borderless Printing by Resizing Originals to Fit the Roll Width	103
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	104
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	106
Printing banners or at other non-standard sizes	110
Printing Vertical or Horizontal Banners (Large-Format Printing)	110
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	111
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	115
Printing on Non-Standard Paper Sizes	118
Printing on Non-Standard Paper Sizes (Windows)	118
Printing on Non-Standard Paper Sizes (Mac OS X)	122
Tiling and multiple pages per sheet	125
Printing Multiple Originals Next to Each Other	125
Printing Multiple Originals Next to Each Other (Windows)	126
Printing Multiple Originals Next to Each Other (Mac OS X)	128
Printing Multiple Pages Continuously	129
Printing Multiple Pages Continuously (Windows)	129
Printing Multiple Pages Continuously (Mac OS X)	131
Printing Multiple Pages Per Sheet	133
Printing Multiple Pages Per Sheet (Windows)	133
Printing Multiple Pages Per Sheet (Mac OS X)	135
Printing Posters in Sections	138
Printing Large Posters (Windows)	139
Centering originals	142
Printing Originals Centered on Rolls	142
Printing Originals Centered on Rolls (Windows)	142
Printing Originals Centered on Rolls (Mac OS X)	144
Printing Originals Centered on Sheets	147
Printing Originals Centered on Sheets (Windows)	147
Printing Originals Centered on Sheets (Mac OS X)	149
Conserving roll paper	152
Conserving Roll Paper by Rotating Originals 90 Degrees	152
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	152
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	154
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	156
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	157
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	158
Checking Images Before Printing	162
Checking the Layout in a Preview Before Printing	162
Other useful settings	163
Printing With Watermarks	163
Printing with Watermarks— COPY, FILE COPY, and so on (Windows)	164
Making the Original Orientation Match the Paper Orientation	166
Making the Original Orientation Match the Paper Orientation (Windows)	166
Making the Original Orientation Match the Paper Orientation (Mac OS X)	168
Using Favorites	170
Cutting Roll Paper After Printing	171
Cutting Roll Paper After Printing (Windows)	171
Cutting Roll Paper After Printing (Mac OS X)	172
Windows Software	175
Printer Driver	176
Printer Driver Settings	176
Specifying Paper in the Printer Driver	178
Confirming Print Settings	179
Checking the Layout in a Preview Before Printing	180
Using Favorites	181
Accessing the Printer Driver Dialog Box from Applications	183
Accessing the Printer Driver Dialog Box from the Operating System Menu	184
Main Sheet	186
Paper Information on Printer Dialog Box	189
Paper Detailed Settings Dialog Box	189
View Settings Dialog Box for the Printing Application	190
Color Adjustment Sheet: Color	191
Object Adjustment dialog box: Color	192
Matching Sheet	192
Color Adjustment Sheet: Monochrome	194
Object Adjustment dialog box: Monochrome	195
Page Setup Sheet	196
Paper Size Options Dialog Box	198
Layout Sheet	199
Page Options Dialog Box	201
Special Settings Dialog Box	202
Favorites Sheet	203
Utility Sheet	204
Support Sheet	205
Settings Summaries Dialog Box	206
Device Settings Sheet	206
Preview	208
The Features of Preview	208
Starting Preview	208
Preview Main Window	209
Dialog Area	211
Enlarge/Reduce the screen display	212
Moving a Page	212
Using the ruler	212
Priority setting for rotating 90 degrees	213
Printing with Selecting the Layout	214
Print on the Center	216
Not Print Spaces at the Top/Bottom	217
Free Layout	218
The Features of Free Layout	218
Starting Free Layout	219
Free Layout Main Window	220
Detailed Settings	221
Preferences Dialog Box	222
Page Options Dialog Box	223
Zoom Dialog Box	224
Format Dialog Box	224
Laying out a Multiple-File Document on One Page	226
Laying out a Document Created with Multiple Application Programs on One Page	228
Selecting an Object	231
Changing the Object Size	232
Moving an Object	233
Rotating an Object	233
Laying out Objects Automatically	233
Aligning Objects	234
Changing the Object Overlapping Order	235
Pasting a Copied or Cut Object	237
Folded Duplex Window	237
Finished Size Settings Dialog Box	238
Binding Settings Dialog Box	239
Prints using Folded Duplex	240
Color imageRUNNER Enlargement Copy	241
The Features of Color imageRUNNER Enlargement Copy	241
Starting Color imageRUNNER Enlargement Copy	241
Color imageRUNNER Enlargement Copy Dialog Box	242
Hot Folder	243
Creating a New Hot Folder	244
Specifying an Existing Shared Folder as a Hot Folder	247
Setting the Print Parameters	250
Printing Enlargements of Scanned Originals from a Color imageRUNNER	250
Print Plug-In for Office	252
Print Plug-In for Office features	252
Steps to install	253
Steps to uninstall	255
When Print Plug-In for Office is not displayed	256
To start from Microsoft Word	260
Print Matching Roll Width (Word)	261
Borderless Printing (Word)	263
Multi-Page Printing (Word)	266
Register the settings (Word)	267
Print Using Registered Settings (Word)	268
Portrait Orientation / Landscape Orientation (Word)	270
To start from Microsoft PowerPoint	271
Print Matching Roll Width (PowerPoint)	273
Borderless Printing (PowerPoint)	275
Multi-Page Printing (PowerPoint)	278
Register the settings (PowerPoint)	279
Print Using Registered Settings (PowerPoint)	280
Portrait Orientation / Landscape Orientation (PowerPoint)	282
To start from Microsoft Excel	283
Print Entire Sheet (Excel)	285
Print Selected Area (Excel)	287
Configuring Binding (Excel)	290
Configuring Special Settings	291
Status Monitor	293
The Features of imagePROGRAF Status Monitor	293
Job Management Using imagePROGRAF Status Monitor	294
Accounting	295
Accounting Manager	295
Launching the Accounting Manager	295
Accounting Manager Main Window	296
Job List Area	298
Accounting Manager Basic Procedures	299
Configuring Unit Costs in Accounting Manager	299
Setting the Unit Cost for Ink	300
Setting the Unit Cost for Paper	301
Setting the Unit Cost for Items Other Than Ink and Paper	302
Configuring Units and Display Settings in Accounting Manager	303
Automatically Acquiring Print Job Logs at Regular Intervals	303
Canceling Regular Print Job Log Acquisition	304
Switching Between Displaying Jobs on Printer and Regularly Acquired Jobs	304
Exporting Print Job Data as a CSV File	304
Showing Job Properties	305
Showing, Saving and Loading Selected Unit Cost Data	305
Showing the Total Amount of Ink and Paper Consumed	305
Device Setup Utility	306
imagePROGRAF Device Setup Utility	306
Installing imagePROGRAF Device Setup Utility	306
Configuring the IP Address Using imagePROGRAF Device Setup Utility	306
Media Configuration Tool	309
The Features of Media Configuration Tool	309
Installation Procedures	309
Starting the Media Configuration Tool	311
Media Configuration Tool Main Window	312
Editing Media Type Information	312
Adding Media Types	313
Changing Media Names	315
Deleting Media Types You Have Added	316
Switching Media Types Display Show/Hide	318
Changing the Display Order of Media Types	319
Updating Media Types	320
Mac OS X Software	323
Printer Driver	324
Printer Driver Settings	324
Specifying Paper in the Printer Driver	325
Confirming Print Settings	327
Checking the Layout in a Preview Before Printing	328
Using Favorites	329
Accessing the Printer Driver Dialog Box from Applications	329
Main Pane	330
Paper Information on Printer Dialog Box	333
Paper Detailed Settings Dialog Box	333
View settings Dialog Box for the Printing Application	334
Matching pane	335
Color Settings Pane: Color	337
Object Adjustment dialog box: Color	338
Color Settings Pane: Monochrome	339
Object Adjustment dialog box: Monochrome	340
Page Setup Pane	340
Utility Pane	342
Additional Settings Pane	343
Support Pane	343
Preview	344
The Features of Preview	344
Starting Preview	344
Preview Main Window	346
Paper Settings Panel	349
Easy Settings	351
Advanced Settings	352
Output Settings Panel	354
Color Settings Panel	356
Color Adjustment	357
Matching	359
Driver Matching Mode	361
ICC Matching Mode	362
ColorSync	363
Preferences Dialog Box	363
Zoom Dialog Box	364
Go to Page Dialog Box	364
Print with No Borders	364
Print on the Center	365
Not Print Spaces at the Top/Bottom	365
Print Page Rotated 90 Degrees	366
Display with Fitting to the Width of the Paper	367
Display with All	367
Display with Actual Size	367
Moving a Page	368
Free Layout	369
The Features of Free Layout	369
Starting Free Layout	369
Free Layout Main Window	371
Paper Settings Panel	373
Easy Settings	375
Advanced Settings	376
Color Settings Panel	378
Color Adjustment	379
Matching	381
Driver Matching Mode	383
ICC Matching Mode	384
ColorSync	385
Preferences Dialog Box	386
Page Setup Dialog Box	387
Zoom Dialog Box	388
Format Dialog Box	388
Laying out a Multiple-File Document on One Page	389
Laying out a Document Created with Multiple Application Programs on One Page	389
Selecting an Object	390
Changing the Object Size	390
Moving an Object	391
Rotating an Object	391
Laying out Objects Automatically	392
Aligning Objects	392
Changing the Object Overlapping Order	394
Pasting a Copied or Cut Object	395
Color imageRUNNER Enlargement Copy	396
The Features of Color imageRUNNER Enlargement Copy	396
Starting Color imageRUNNER Enlargement Copy	397
Color imageRUNNER Enlargement Copy Dialog Box	398
Hot Folder	398
Creating a New Hot Folder	399
Editing a Hot Folder (Setting Print Conditions)	400
Deleting a Hot Folder	403
Setting the Print Parameters	403
Paper Settings Panel	404
Easy Settings	405
Advanced Settings	406
Output Settings Panel	407
Color Settings Panel	409
Driver Matching Mode	410
ICC Matching Mode	411
ColorSync	412
Printing Enlargements of Scanned Originals from a Color imageRUNNER	412
Printmonitor	414
The Features of imagePROGRAF Printmonitor	414
Job Management Using imagePROGRAF Printmonitor	415
Media Configuration Tool	416
The Features of Media Configuration Tool	416
Procedures for Installing	416
Procedures for Uninstalling	418
Starting the Media Configuration Tool	421
Media Configuration Tool main window	422
Editing Media Type Information	422
Adding Media Types	423
Changing Media Names	425
Deleting Media Types You Have Added	426
Switching Media Types Display Show/Hide	427
Changing the Display Order of Media Types	429
Updating Media Types	430
Handling Paper	433
Paper	434
Types of Paper	434
Paper Sizes	434
Displaying the Paper Reference Guide	436
Updating paper information	438
Handling rolls	439
Attaching the Roll Holder to Rolls	439
Loading Rolls in the Printer	442
Changing the Type of Paper	445
Specifying the Paper Length	447
Removing the Roll from the Printer	447
Removing the Roll Holder from Rolls	450
Feeding Roll Paper Manually	451
Keeping Track of the Amount of Roll Paper Left	452
Specifying the Ink Drying Time for Rolls	452
Specifying the Cutting Method for Rolls	454
Cutting the Leading Edge of Roll Paper Automatically	458
Reducing Dust from Cutting Rolls	460
Handling sheets	461
Loading Sheets in the Printer	461
Printing From a Desired Starting Point	463
Removing Sheets	466
Output Stacker	468
Using the Output Stacker	468
Control Panel	473
Operations and Display Screen	474
Control Panel	474
Control Panel Display	476
How to View Instructions With Navigate	479
Checking Instructions During Printer Operations	480
Printer Menu	482
Printer Menu Operations	482
Menu Operations	483
Menu Structure	486
Menu Settings	495
Status Print	505
Printing Interface Setting Reports	507
Printer Parts	511
Printer parts	512
Front	512
Side	514
Top Cover (Inside)	515
Roll Cover (Inside)	516
Carriage	516
Ink Tank Cover (Inside)	517
Stand	518
Optional accessories	519
Roll Holder Set	519
Network Setting	521
Network Environment	522
Network Environment	522
Using RemoteUI	525
Using RemoteUI	525
Initial Settings	527
Configuring the IP Address on the Printer	527
Configuring the IP Address Using the Printer Control Panel	527
Configuring the IP Address Using ARP and PING Commands	528
Configuring TCP/IPv6 Network Settings	530
Configuring the Printer Driver Destination (Windows)	530
Configuring the Printer Driver Destination (Mac OS X)	531
Configuring the Printer's TCP/IP Network Settings With RemoteUI	531
NetWare Settings	534
Configuring NetWare Network Settings	534
Specifying the Printer's Frame Type	534
Specifying NetWare Print Services	537
Configuring the Printer's NetWare Network Settings With RemoteUI	539
Mac OS X Settings	542
Configuring the Destination in TCP/IP Networks	542
Configuring the Destination for Bonjour Network	543
Configuring the Destination for AppleTalk Networks	545
Configuring the Printer's AppleTalk Network Settings	546
Other Settings	548
Specifying Printer-Related Information	548
Configuring the Communication Mode Manually	549
Email Notification When Printing is Finished or Errors Occur	550
Initializing the Network Settings	550
Adjustments for Better Print Quality	551
Adjusting the Printhead	552
Adjusting the Printhead	552
Automatic Adjustment to Straighten Lines and Colors (Head Posi. Adj.)	552
Manual Adjustment to Straighten Lines and Colors (Head Posi. Adj.)	553
Adjusting Line Misalignment (Head Inc. Adj.)	555
Troubleshooting Paper Abrasion and Blurry Images (Head Height)	558
Adjusting the feed amount	559
Adjusting the Feed Amount	559
Selecting a Feed Amount Adjustment Method (Feed Priority)	559
Automatic Banding Adjustment (Adj. Quality)	560
Manual Banding Adjustment (Adj. Quality)	561
Fine-Tuning the Paper Feed Amount (Adj. Fine Feed)	563
Adjusting Line Length (Adjust Length)	564
Adjusting the Vacuum Strength (VacuumStrngth)	565
Maintenance and Consumables	567
Ink Tanks	568
Ink Tanks	568
Replacing Ink Tanks	568
Checking Ink Tank Levels	572
When to Replace Ink Tanks	573
Printheads	575
Printhead	575
Checking for Nozzle Clogging	575
Cleaning the Printhead	576
Replacing the Printhead	577
Maintenance Cartridge	584
Maintenance Cartridge	584
Replacing the Maintenance Cartridge	584
Checking the Remaining Maintenance Cartridge Capacity	588
When to Replace the Maintenance Cartridge	588
Cleaning the Printer	590
Cleaning the Printer Exterior	590
Cleaning Inside the Top Cover	590
Other Maintenance	594
Preparing to Transfer the Printer	594
Updating the Firmware	597
Consumables	598
Troubleshooting	599
Frequently Asked Questions	600
Frequently Asked Questions	600
Problems Regarding Paper	602
Clearing Jammed Paper (Paper Feed Slot)	602
Clearing Jammed Roll Paper	604
Clearing a Jammed Sheet	607
Roll paper cannot be inserted into the paper feed slot	609
Cannot load sheets	609
Paper is not cut neatly	609
Paper is not cut	609
Depression on the leading edge is left	610
The size of clear film cannot be detected	610
Roll Paper is Continuously Ejected	610
Printing does not start	611
The Data lamp on the Control Panel does not light up	611
The printer does not respond even if print jobs are sent	611
Ink Filling.. is displayed	611
The display screen indicates Agitating	611
The printer stops during a print job	612
An error message is shown on the Display Screen	612
The printer ejects blank, unprinted paper	612
Problems with the printing quality	613
Printing is faint	613
Paper rubs against the Printhead	613
The edges of the paper are dirty	614
The surface of the paper is dirty	615
The back side of the paper is dirty	615
Printed colors are inaccurate	615
Banding in different colors occurs	616
Colors in printed images are uneven	616
Image edges are blurred or white banding occurs	617

Match case Limit results 1 per page

Installation problems

The computer does not recognize the printer

....................................................................................................

622

Removing Installed Printer Drivers

.....................................................................................................................

622

The computer does not recognize the printer

Cause

Corrective Action

In the Control Panel menu,

Use USB

Use Ethernet

is set to

Off

Set

Use USB

Use Ethernet

(See "Menu Settings.")

→P.495

Removing Installed Printer Drivers

Follow these steps to remove installed printer drivers and utilities.

Removing printer drivers (Windows)

Remove the printer driver as follows.

Note

•

The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of

Windows.

From the Windows

start

menu, select

Programs

Canon Printer Uninstaller

imagePROGRAF Printer

Driver Uninstaller

to display the

Delete Printer

window.

Select the printer in the list and click

Delete

Click

Yes

after the

Warning

message is displayed.

Make sure that the printer has been removed from the list, and then click

Exit

Removing printer drivers and imagePROGRAF Printmonitor (Macintosh)

Remove the printer driver or imagePROGRAF Printmonitor as follows.

Insert the User Software CD-ROM provided with the printer in the CD-ROM drive.

Start the printer driver installer included in the User Software CD-ROM.

Open the

OS X

folder and double-click

iPF Driver Installer X

In the upper left menu, choose

Uninstall

, and then click

Uninstall

Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor.

Removing imagePROGRAF Status Monitor (Windows)

Remove imagePROGRAF Status Monitor as follows.

Note

•

The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of

Windows.

Select

Control Panel

from the

start

menu.

Select

Add or Remove Programs

Select

imagePROGRAF Status Monitor

, and then click the

Change/Remove

button.

The computer does not recognize the printer

iPF760

User's Guide

Troubleshooting

Installation problems

622