Compaq 100B Maintenance and Service Guide - Page 7

System Recovery from the Windows Start Menu 40 System Recovery at System Startup 41 System Recovery from Recovery Discs 41 Recovery Discs...42 Choosing Recovery Discs...42 Creating Recovery Discs ...42 7 Computer Diagnostic Features 43 Hewlett-Packard Vision Diagnostics...43 Accessing HP Vision Diagnostics 43 Survey Tab ...44 Test Tab ...45 Status Tab ...45 History Tab...46 Errors Tab ...46 Help Tab...47 Saving and Printing Information in HP Vision Diagnostics 47 Downloading the Latest Version of HP Vision Diagnostics 47 Protecting the Software ...48 8 Troubleshooting Without Diagnostics 49 Safety and Comfort ...49 Before You Call for Technical Support 49 Helpful Hints...50 Solving General Problems ...52 Solving Diskette Problems ...56 Solving Hard Drive Problems ...58 Solving Media Card Reader Problems 59 Solving Display Problems ...61 Solving Audio Problems ...64 Solving Printer Problems ...66 Solving Keyboard and Mouse Problems 67 Solving Hardware Installation Problems 70 Solving Network Problems...72 Solving Memory Problems ...75 Solving CD-ROM and DVD Problems ...76 Solving USB Flash Drive Problems ...79 Solving Front Panel Component Problems 80 Solving Internet Access Problems ...81 Solving Software Problems ...83 Contacting Customer Support ...83 vii