Compaq 100B Maintenance and Service Guide - Page 82

Verify Network Connectivity, that a DHCP Server is present

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Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion Change the resource settings for the board in Computer board. Setup. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and Run the Computer Setup utility and change the resource conflicts with the embedded NIC. settings for the board. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers, using the Recovery Disc Set created from the hard drive's Recovery Partition. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot. Cause New network card may be defective or may not meet industryStandard specifications. Solution Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. 74

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74
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
Network drivers are not loaded, or driver parameters do not
match current configuration.
The network controller is not configured for this computer.
Network controller stopped working when an expansion board was added to the computer.
Cause
Solution
Network controller interrupt is shared with an expansion
board.
The network controller requires drivers.
The expansion board installed is a network card (NIC) and
conflicts with the embedded NIC.
Network controller stops working without apparent cause.
Cause
Solution
The files containing the network drivers are corrupted.
The cable is not securely connected.
The network controller is defective.
New network card will not boot.
Cause
Solution
New network card may be defective or may not meet industry-
Standard
specifications.
Cannot connect to network server when attempting Remote System Installation.
Cause
Solution
The network controller is not configured properly.
Make sure the network drivers are loaded and that the driver
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
Select the
Network
icon in the
Control Panel
and
configure the network controller.
Change the resource settings for the board in Computer
Setup.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
Run the Computer Setup utility and change the resource
settings for the board.
Reinstall the network drivers, using the Recovery Disc Set
created from the hard drive's Recovery Partition.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
Contact an authorized service provider.
Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.
Verify Network Connectivity, that a DHCP Server is present,
and that the Remote System Installation Server contains the
NIC drivers for your NIC.