Compaq 100B Maintenance and Service Guide - Page 75

Solving Keyboard and Mouse Problems

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Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows 7 Desktop, click Start > Shut Down. 2. After the shutdown is complete, reconnect the keyboard to the back of the computer and restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer. Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Cursor will not move using the arrow keys on the keypad. Cause The Num Lock key may be on. Solution Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. Wireless keyboard does not work after installation or is not detected. Cause Solution Keyboard is not synchronized with the receiver. Synchronize the keyboard and receiver. Refer to the documentation included with the keyboard for instructions. Keyboard is out of range of the receiver. Place the keyboard closer to the receiver. Keyboard batteries are not installed or too weak. Install or replace the keyboard batteries. 67

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67
Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
Keyboard commands and typing are not recognized by the computer.
Cause
Solution
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Computer is in
standby
mode.
Cursor will not move using the
arrow
keys on the keypad.
Cause
Solution
The
Num Lock
key may be on.
Wireless keyboard does not work after installation or is not detected.
Cause
Solution
Keyboard is not synchronized with the receiver.
Keyboard is out of range of the receiver.
Keyboard batteries are not installed or too weak.
1.
On the Windows 7 Desktop, click
Start
>
Shut Down
.
2.
After the shutdown is complete, reconnect the keyboard
to the back of the computer and restart the computer.
Shut down your computer using the mouse and then restart the
computer.
See the Worldwide Limited Warranty for terms and
conditions.
Press the power button to resume from
standby
mode.
CAUTION:
When attempting to resume from
standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you will
lose any unsaved data.
Press the
Num Lock
key. The Num Lock light should not be on
if you want to use the
arrow
keys.
Synchronize the keyboard and receiver. Refer to the
documentation included with the keyboard for instructions.
Place the keyboard closer to the receiver.
Install or replace the keyboard batteries.