Compaq 100B Maintenance and Service Guide - Page 90

Network and Internet, Query Modem

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Unable to connect to the Internet. Cause IP address is not configured properly. Cookies are corrupted. (A ―cookie‖ is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Solution Contact your ISP for the correct IP address. Windows 7 1. Select Start > Control Panel. 2. Click Network and Internet. 3. Click Internet Options. 4. In the Browsing history section on the General tab, click the Delete button. 5. Select the Cookies check box and click the Delete button. Cannot automatically launch Internet programs. Cause You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the desired program. Internet takes too long to download Web sites. Cause Modem is not set up properly. Solution Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel. 2. Click on Hardware and Sound. 3. Click on Device Manager. 4. Double-click Modems. 5. Double-click your modem. 6. On the General tab, click Diagnostics. 7. Click Query Modem. A ―Success‖ response indicates the modem is connected and working properly. 82

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82
Unable to connect to the Internet.
Cause
Solution
IP address is not configured properly.
Cookies are corrupted. (A ―cookie‖ is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser remember
some specific information that the Web server can later
retrieve.)
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Internet takes too long to download Web sites.
Cause
Solution
Modem is not set up properly.
Contact your ISP for the correct IP address.
Windows 7
1.
Select
Start
>
Control Panel
.
2.
Click
Network and Internet
.
3.
Click
Internet Options
.
4.
In the
Browsing history
section on the
General
tab,
click the
Delete
button.
5.
Select the
Cookies
check box and click the
Delete
button.
Log on to your ISP and launch the desired program.
Verify that the modem is connected and communicating
properly.
Windows 7
1.
Select
Start
>
Control Panel
.
2.
Click on
Hardware and Sound
.
3.
Click on
Device Manager
.
4.
Double-click
Modems
.
5.
Double-click your modem.
6.
On the
General
tab, click
Diagnostics
.
7.
Click
Query Modem
. A ―Success‖ response indicates
the modem is connected and working properly.