Dell 32 Gaming G3223D G3223D Monitor Users Guide - Page 68

Common problems, Troubleshooting, Common, symptoms, Possible solutions, Factory Reset

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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No video or power LED off No video or Power LED on Poor focus Shaky or jittery video Missing pixels Possible solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed. • Ensure that the correct input source is selected through the Input Source menu. • Increase brightness and contrast controls using the OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected through the Input Source menu. • Eliminate video extension cables. • Reset the monitor to factory settings (Factory Reset). • Change the video resolution to the correct aspect ratio. • Reset the monitor to factory settings (Factory Reset). • Check environmental factors. • Relocate the monitor and test in another room. • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information about Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/pixelguidelines. 68 │ Troubleshooting

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Troubleshooting
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
symptoms
Possible solutions
No video or power
LED off
• Ensure that the video cable connecting the monitor and
the computer is properly connected and secure.
• Verify that the power outlet is functioning properly using
any other electrical equipment.
• Ensure that the power button is pressed.
• Ensure that the correct input source is selected through
the
Input Source
menu.
No video or Power
LED on
• Increase brightness and contrast controls using the OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected through
the
Input Source
menu.
Poor focus
• Eliminate video extension cables.
• Reset the monitor to factory settings
(
Factory Reset
).
• Change the video resolution to the correct aspect ratio.
Shaky or jittery
video
• Reset the monitor to factory settings
(
Factory Reset
).
• Check environmental factors.
• Relocate the monitor and test in another room.
Missing pixels
• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect that can
occur in LCD technology.
• For more information about Dell Monitor Quality and Pixel
Policy, see Dell Support site at:
www.dell.com/pixelguidelines
.