Dell C2723H Monitor Users Guide - Page 88

Connect USB upstream USB A to B, Disable Intel Smart Sound

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Headset with Mic Headset with Mic Use UC App Mic icon to mute / unmute (3.5 mm combo (3.5 mm combo jack) jack) not working has no response with monitor mute when pressing the / unmute button monitor mute / unmute button while using UC App When press either When press either Connect USB upstream (USB A to B) Volume down / Volume down / cable Volume up or Mute Volume up or Mute button, LED not button, LED not blink blink when connected to HDMI or DP only Camera or Mic not Camera or Mic not working working when connected to HDMI or DP only Connect USB upstream (USB A to B) cable Microphone not working or not detected Microphone not working or not detected on the Voice recorder App with Intel Gen 11th CPU (Tiger Lake) platform • Disable Intel Smart Sound Technology for USB Audio driver in the Device Manager and re-boot the PC • Alternatively, download the latest Audio Driver version for your computer or notebook • Unplug the 2-ring headphone from the headphone jack. Plug in a 3-ring headphone, or use the built-in microphone • Unplug the 2-ring microphone from the headphone jack as this is not supported. Use the built-in microphone instead 88 │ Troubleshooting

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88
±±
│
± ± Troubleshooting
Headset with Mic
(3.5 mm combo
jack) not working
with monitor mute
/ unmute button
Headset with Mic
(3.5 mm combo jack)
has no response
when pressing the
monitor mute /
unmute button while
using UC App
Use UC App Mic icon to mute / unmute
When press either
Volume down /
Volume up or Mute
button, LED not
blink
When press either
Volume down /
Volume up or Mute
button, LED not blink
when connected to
HDMI or DP only
Connect USB upstream (USB A to B)
cable
Camera or Mic not
working
Camera or Mic not
working when
connected to HDMI
or DP only
Connect USB upstream (USB A to B)
cable
Microphone not
working or not
detected
Microphone not
working or not
detected on the
Voice recorder App
with Intel Gen 11th
CPU (Tiger Lake)
platform
•
Disable Intel Smart Sound
Technology for USB Audio driver in
the Device Manager and re-boot the
PC
•
Alternatively, download the latest
Audio Driver version for your
computer or notebook
•
Unplug the 2-ring headphone from
the headphone jack. Plug in a 3-ring
headphone, or use the built-in
microphone
•
Unplug the 2-ring microphone from
the headphone jack as this is not
supported. Use the built-in
microphone instead