Dell S2815dn tm Smart Multifunction Printer User Guide - Page 505

Toner smears or print comes off Action Yes 1 The print media surface may be uneven. Try changing the Paper Type The task is complete. setting in the printer driver. For example, change the plain paper to thick. a On the General tab, change the Paper Type setting. Does this solve your problem? 2 Verify that the correct print media is being used. See "Supported Paper The task is complete. Types." If not, use the print media recommended for the printer. Does this solve your problem? 3 Replace the drum cartridge. The task is complete. a Replace the drum cartridge. See "Replacing the Drum Cartridge." b After you replace the drum cartridge, test print your document again. Does this solve your problem? 4 Clean the transfer unit. The task is complete. a Press the (Information) button and tap the Tools tab  tap Admin Settings  Maintenance  Clean Transfer Unit. b After you clean the transfer unit, press the button and tap Report/List. (Information) c Tap Demo Page. The demo page is printed. Does this solve your problem? 5 Replace the fusing unit, the transfer unit, and the retard roller. The task is complete. a Replace the fusing unit, the transfer unit, and the retard roller. See "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller." b After you replace the fusing unit, the transfer unit, and the retard roller, press the (Information) button and tap Report/List. c Tap Demo Page. The demo page is printed. Does this solve your problem? No Go to action 2. Go to action 3. Go to action 4. Go to action 5. Contact Dell. Troubleshooting Guide 505