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Dell S2815dn tm Smart Multifunction Printer User Guide - Page 523

Copy Problems, Fax Problems, MFP Memory Full, Sending Fax

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Copy Problems Problem Action The copy is misaligned or skewed. Before loading the document(s) on the DADF, straighten the edges of the stack of the document(s). Load the document(s) correctly, and align the document guides to the document(s). A document loaded in the DADF cannot be Ensure that the DADF cover is firmly closed. copied. Ensure that the release lever is properly positioned. Vertical blanks or streaks appear on the output when scanned using the DADF. Clean the DADF glass. Vertical lines appear on the outputs when Clean the DADF glass. you copy using the DADF. Fax Problems Problem The printer is not working, there is no display and the buttons are not working. No dial tone sounds. Faxes are not sent correctly to the numbers stored in the memory. The document does not feed into the printer. Faxes are not received automatically. The printer does not send faxes. Action Unplug the power cable and plug it in again. Ensure that there is power to the electrical receptacle. Check that the phone line is connected properly. See "Connecting to the Telephone Line." Check that the phone socket in the wall is working by plugging in another phone. Diagnose the fax connection. See "Diagnosing the Fax Connection." Print a Phone Book list and ensure that the numbers are stored in the memory correctly. Ensure that the document is not wrinkled and you are putting it in correctly. Check that the document is of the right size, not too thick or thin. Ensure that the DADF cover is firmly closed. The FAX mode should be selected. Ensure that there is paper in the paper tray. Check to see if the display shows MFP Memory Full. If the time interval specified for the following features is too long, change the time interval shorter such as 30 seconds. • Auto Rec Fax • Auto Rec TEL/FAX • Auto Rec Ans/FAX Diagnose the fax connection. See "Diagnosing the Fax Connection." Sending Fax should show up on the display. Check the other fax machine you are sending to, to see if it can receive your fax. Check the dialing type for Tone or Pulse. Ensure that the document is loaded in the DADF or on the document glass. Diagnose the fax connection. See "Diagnosing the Fax Connection." Troubleshooting Guide 523

Section	Page
Dell™ Cloud Multifunction Printer \| H815dw	1
Dell™ Smart Multifunction Printer \| S2815dn	1
Contents	3
Before Beginning	25
Notes, Cautions, and Warnings	27
About License	27
As for RSA BSAFE	27
ICC Profile Header	27
JPEG Library	28
Math Library	28
libtiff	28
Zlib	29
Dell™ Cloud Multifunction Printer \| H815dw Dell™ Smart Multifunction Printer \| S2815dn User's Guide	31
Conventions	31
Finding Information	33
Product Features	35
About the Printer	39
Front and Rear Views	39
Front View	39
Rear View	40
Duplex Automatic Document Feeder (DADF)	41
Space Requirements	42
Operator Panel	42
Optional Accessory	43
Securing the Printer	43
Ordering Supplies	43
Setting Up the Printer (Printer Setup)	45
Overview of the Printer Setup	47
Installing Optional Accessory	49
Installing the Optional 550-Sheet Feeder	49
Updating Your Driver to Detect 550-Sheet Feeder	53
Connecting and Setting Up Your Printer	57
Turning on the Printer	58
Configuring Initial Settings on the Operator Panel	58
Connecting to a Computer or a Network	65
Connecting to a Computer Using the USB Cable (Direct Connection)	65
Connecting to a Network Using the Ethernet Cable	66
Connecting to a Wireless Network	66
Connecting to the Telephone Line	66
Setting Up the Printer Using Dell Printer Easy Install (Windows® Only)	68
Basic Setup	68
To set up the Dell Cloud Multifunction Printer \| H815dw as a wireless printer	68
To set up the printer as a network (wired) printer	68
To set up the printer as a USB printer	68
Setting Up the Printer in Another Connection Method	70
Configuring the Wireless Settings	71
Determining the Wireless Network Settings	71
Configuring the Wireless Settings Using Dell Printer Easy Install	72
Configuring the Wireless Settings Without Using Dell Printer Easy Install	74
Reconfiguring the Wireless Settings	77
Setting the IP Address	79
Assigning an IP Address	79
When Using the Dell Printer Easy Install	79
When Using the Operator Panel	80
When Using the Tool Box	81
Verifying the IP Settings	81
Verifying the Settings Using Operator Panel	81
Verifying the Settings Using System Settings Report	82
Verifying the Settings Using Ping Command	82
Loading Paper	83
Installing Printer Drivers on Windows® Computers	87
Identifying Printer Driver Pre-install Status	87
Changing the firewall settings before installing your printer	87
Starting Dell Printer Easy Install	87
USB Cable Connection Setup	88
Network Connection Setup	92
Setting Up for Shared Printing	97
Enabling Shared Printing from the Computer	97
Checking the Shared Printer	99
Installing Printer Drivers on Macintosh Computers	101
Installing the Drivers and Software	101
Adding a Printer on Mac OS X 10.5, Mac OS X 10.6, Mac OS X 10.7, OS X 10.8, OS X 10.9, or OS X 10.10	101
Configuring Settings	103
Installing Printer Drivers on Linux Computers (CUPS)	105
Operation on Red Hat Enterprise Linux 6 Desktop	105
Setup Overview	105
Installing the Printer Driver	105
Setting Up the Queue	105
Setting the Default Queue	106
Specifying the Printing Options	106
Uninstalling the Printer Driver	106
Operation on SUSE Linux Enterprise Desktop 11	107
Setup Overview	107
Installing the Printer Driver	107
Setting Up the Queue	108
Setting the Default Queue	109
Specifying the Printing Options	109
Setting the Password for Authority as the Printer Administrator	110
Uninstalling the Printer Driver	110
Operation on Ubuntu 12.04 LTS	110
Setup Overview	110
Installing the Printer Driver	110
Setting Up the Queue	111
Setting the Default Queue	112
Specifying the Printing Options	112
Uninstalling the Printer Driver	112
Using Your Printer	113
Operator Panel	115
About the Operator Panel	115
Dell™ Cloud Multifunction Printer \| H815dw	115
Dell Smart Multifunction Printer \| S2815dn	115
Basic Operations on the Touch Panel	117
To Select the Item on the Screen	117
To Scroll the Screen or the Listed Items	117
About the Home Screen	118
Dock Menu	118
Notification Bar	118
Lock Icon	119
Envelope Mode Icon	119
Wi-Fi Direct Connection Status Icon	119
Wireless LAN Connection Status Icon	119
Time/Network Information	119
Account Name	119
Tiles	119
Moving, Adding or Deleting the Tiles	120
To Move the Tiles	120
To Add the Tiles	120
To Delete the Tiles	120
Using the Keyboard Displayed on the Touch Panel	121
To Change the Keyboard Layout	121
Using the Number Pad	122
Number Pad Numbers	122
Changing Numbers	122
Inserting a Pause	122
Printing a Panel Settings Report	122
Changing the Language	123
When Using the Operator Panel	123
When Using the Tool Box	123
Setting the Power Saver Timer Option	123
About the Concurrent Jobs Feature	124
Dell™ Printer Configuration Web Tool	125
Overview	125
Setting Up the Dell Printer Configuration Web Tool	126
Setting Up From Web Browser	126
Setting Up From Operator Panel	126
Starting the Dell Printer Configuration Web Tool	127
Overview of the Menu Items	127
Printer Status	127
Printer Jobs	127
Printer Settings	127
Print Server Settings	127
Copy Printer Settings	128
Print Volume	128
Address Book	128
Printer Information	128
Tray Management	128
E-Mail Server Settings Overview	128
Set Password	128
Online Help	128
Order Supplies at:	128
Contact Dell Support at:	128
Dell Document Hub at:	128
Page Display Format	129
Top Frame	129
Left Frame	130
Right Frame	130
Changing the Settings of the Menu Items	131
Details of the Menu Items	131
Printer Status	134
Printer Jobs	135
Printer Settings	136
Print Server Settings	152
Copy Printer Settings	171
Print Volume	171
Address Book	172
Tray Management	179
Understanding the Printer Menus	181
Report / List	181
System Settings	181
Panel Settings	181
PCL Fonts List	181
PCL Macros List	181
PS Fonts List	181
PDF Fonts List	181
Job History	181
Error History	181
Print Meter	182
Demo Page	182
Protocol Monitor	182
Speed Dial	182
Address Book	182
Server Address	182
Fax Activity	182
Fax Pending	182
Stored Documents	182
Printing a Report/List Using the Operator Panel	183
Printing a Report/List Using the Tool Box	183
Wi-Fi \| WPS	183
Wi-Fi	183
Wi-Fi Direct	183
WPS (Connect via PBC)	183
WPS (Connect via PIN)	183
Paired Device	184
Admin Settings	184
Phone Book	184
PCL	184
PS	191
PDF	192
Network	194
Fax Settings	201
System Settings	209
Maintenance	220
Secure Settings	224
USB Settings	228
Default Settings	229
Copy Defaults	229
Fax Defaults	229
Scan Defaults	229
Direct Print Defaults (available on the Dell Cloud Multifunction Printer \| H815dw only) USB Direct Print Defaults (available on the Dell Smart Multifunction Printer \| S2815dn only)	230
Tray Management	230
Tray Settings	230
Tray Priority	236
Language Settings	236
Panel Language	236
Keyboard Layout	237
Print	237
Private Mailbox	237
Public Mailbox	238
Proof Print	238
Secure Print	238
Secure Fax Receive	239
Tile Settings	239
Copy	239
Quantity	239
Darken / Lighten	239
Select Tray	240
2 Sided Copying	241
Sharpness	241
Reduce/Enlarge	242
Original Size	242
Original Type	243
Collation	243
2-Up	243
Margin	244
Auto Exposure	244
Save Settings	244
ID Copy	244
Save Settings	244
Scan	245
Scan to Email	245
Scan to Network Folder	245
Scan to USB	245
Scan to Computer	245
Scan Settings	246
Save Settings	249
Fax	250
Fax Settings	250
Save Settings	251
Print PDF/TIFF	252
Print JPEG	252
Print Settings	252
Save Settings	254
Dell Document Hub	254
Search for Files	254
Browse for Files	255
Scan	255
Smart OCR Scan	256
E-mail Me	258
Business Card Reader	259
SharePoint	259
Print	259
Scan	260
File Name Option	260
Add Apps	260
Panel Lock	260
Enabling the Panel Lock	260
Disabling the Panel Lock	261
Resetting Defaults	261
When Using the Operator Panel	262
Print Media Guidelines	263
Paper	263
Recommended Paper	263
Unacceptable Paper	263
Selecting Paper	264
Selecting Pre-Printed Media and Letterheads	264
Selecting Pre-Punched Paper	264
Envelopes	265
Labels	266
Storing Print Media	266
Identifying Print Media and Specifications	267
Supported Paper Sizes	267
Supported Paper Types	268
Paper Type Specifications	268
Loading Print Media	269
Capacity	269
Print Media Dimensions	269
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	270
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	270
Loading Print Media in the MPF	271
Loading Small Print Media in the MPF	272
Printing on Envelopes – Envelope Mode	275
To Set the Printer to the Envelope Mode	275
To Cancel the Envelope Mode	276
Loading Envelopes in the MPF	278
Envelope #10, DL	278
Monarch	279
C5	279
Loading Letterhead in the MPF	279
Using the MPF	280
Linking Trays	280
Printing, Copying, Scanning, Faxing, and Dell Document Hub	281
Printing	283
Tips for Successful Printing	283
Tips on Storing Print Media	283
Avoiding Paper Jams	283
Sending a Job to Print	283
Canceling a Print Job	284
Canceling a Job From the Operator Panel	284
Canceling a Job From a Computer Running Windows® Operating System	284
Duplex Printing	285
Duplex Printing With Duplex Unit	285
Using Booklet Print	285
Using the Stored Print Feature	286
Overview	286
Procedures for Printing Stored Print	288
Printing from USB Memory (USB Direct Print)	289
Supported File Formats	290
Inserting and Removing a USB Memory	290
Printing a PDF/TIFF File in a USB Memory	290
Printing a JPEG File in a USB Memory	291
Printing With Web Services on Devices (WSD)	291
Adding Roles of Printer Services	291
Printer Setup	292
Installing a Printer Driver Using the Add Printer Wizard	292
Printing With Wi-Fi Direct	293
Setting Up Wi-Fi Direct	293
Printing via Wi-Fi Direct	295
Disconnecting Wi-Fi Direct Network	296
Resetting the Passphrase	296
Resetting the PIN	296
Mobile Printing and Scanning	297
Android OS	297
Apple iOS	297
Printing With AirPrint	298
Setting Up AirPrint on Your Printer	298
Printing via AirPrint	298
Printing With Google Cloud Print	298
Preparing to Use the Printer with Google Cloud Print	298
Enabling Google Cloud Print on the Printer	299
Selecting the Version of the Google Cloud Print Service	299
Registering the Printer to the Google Cloud Print Service	300
Sharing the Printer Using the Google Cloud Print Service	301
Canceling Registration to Google Cloud Print	301
Printing via Google Cloud Print	301
Mopria Print Service	302
Setting Up Mopria Print Service on Your Printer	302
Printing via Mopria Print Service	303
Printing a Report Page	303
Printer Settings	303
Using the Operator Panel to Change the Printer Settings	303
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	303
Copying	305
Loading Paper for Copying	305
Selecting Paper Tray	305
Preparing a Document	305
Making Copies From the Document Glass	306
Making Copies From the DADF	307
Setting Copy Options	308
Quantity	308
Darken / Lighten	308
Select Tray	309
2 Sided Copying	309
Sharpness	310
Reduce / Enlarge	310
Original Size	311
Original Type	311
Collation	312
2-Up	313
Margin	314
Auto Exposure	314
Using the ID Copy	314
Changing the Default Settings	315
Scanning	317
Scanning Overview	317
Tips for Easy Network Scanning	317
Scanning - With scanner driver	317
Scanning - Without scanner driver	318
Scanning to a Computer With a USB Connection	318
Changing the Location to Save the Scanned Data	319
Scanning to a Computer Connected With Web Services on Devices (WSD)	319
Preparations for Scanning Using Web Services on Devices (WSD)	319
Scanning and Sending Images to the Computer Using Web Services on Devices (WSD)	319
Scanning From a Computer Using Web Services on Devices (WSD)	320
Preparations for scanning from the computer	320
Scanning from the computer	321
Scanning Using the TWAIN Driver	322
Scanning Using the Windows Image Acquisition (WIA) Driver	324
Scanning With Wi-Fi Direct	325
Scanning via Wi-Fi Direct	325
Scanning to a PC or Server via SMB/FTP	326
Overview	326
Procedures	327
Setting a Login Name and a Password (SMB Only)	327
Creating a Shared Folder (SMB Only)	329
Adding a Scanning Destination to the Printer's Address Book	331
Sending the Scanned File on the Network Folder	336
Scanning to a USB Memory	337
Types of a USB Memory	337
Procedures	337
Specifying a Folder to Save the Scanned Image	337
Sending an E-Mail With the Scanned Image	338
Preparing the Printer to Send the E-Mail	338
Setting the DNS Server Address	338
Setting the Information Necessary to Access the Mail Server	339
Setting the Administrator's E-mail Address	340
Adding a New E-Mail Address to the Printer's Address Book	341
Sending an E-mail With the Scanned File	341
Managing the Scanner	342
Port Settings	342
Search Criteria Dialog Box (Windows® only)	343
Password Setting	343
Faxing	345
Specifying the Fax Initial Settings Using the Dell Printer Easy Install	345
Setting Your Country	346
Setting the Printer ID	346
Setting the Time and Date	347
Changing the Clock Mode	347
Setting Sounds	347
Speaker Volume	347
Ringer Volume	348
Specifying the Fax Settings Options	348
Changing the Fax Settings Options	348
Available Fax Settings Options	348
Advanced Fax Settings	352
Sending a Fax	354
Loading an Original Document	354
Adjusting the Document Resolution	355
Adjusting the Document Contrast	356
Sending a Fax From Memory	356
Sending a Fax Manually	357
Confirming Transmissions	357
Automatic Redialing	357
Sending a Delayed Fax	358
Sending a Fax from the Driver (Direct Fax)	358
Example	358
Receiving a Fax	363
About Receiving Modes	363
Loading Paper for Receiving Faxes	363
Receiving a Fax Automatically in the Fax Mode	363
Receiving a Fax Manually in the Telephone Mode	363
Receiving a Fax Automatically in the Telephone / Fax or Ans Machine/Fax	364
Receiving a Fax Manually Using an External Telephone (Remote Receive)	364
Receiving Faxes Using the DRPD	364
Receiving Faxes in the Memory	365
Polling Receive	365
Automatic Dialing	365
Speed Dialing	365
Setting Speed Dial	365
Sending a Fax Using Speed Dial	366
Group Dialing	366
Setting Group Dial	366
Editing Group Dial	367
Sending a Fax Using Group Dial (Multi-address Transmission)	367
Printing a Speed Dial List	367
Phone Book	368
Other Ways to Fax	368
Using the Secure Receiving Mode	368
Using an Answering Machine	369
Using a Computer Modem	370
Printing a Report	370
Changing Setting Options	370
Dell Document Hub	371
Registering the User and Signing In to the Dell Document Hub	371
Registering a New User to the Dell Document Hub	371
Signing In to the Dell Document Hub	372
When the Favorite List Screen is Displayed When You Tap the Tile on the Dell Document Hub Screen	372
Returning to the Home Screen	372
Logging Out From the Printer	372
Searching for and Printing Files	373
Browsing and Printing Files	374
Searching for the Files in the Selected Cloud Service	375
Scanning	375
Searching for the Location Across the Cloud Services	376
Searching for the Location in the Selected Cloud Service	376
Scanning the Document Using Optical Character Recognition (OCR)	377
Receiving the Scanned File as an E-Mail	378
Receiving the Scanned Image of the Business Card as an E-Mail	379
Printing and Scanning Directly From SharePoint®	381
Registering the SharePoint® Server	381
Editing the Server URL List	382
Signing In to the SharePoint® Server	382
Returning to the Home Screen	382
Browsing and Printing Files	383
Scanning	383
Know Your Printer	385
Understanding Your Printer Software	387
Overview	387
Dell Printer Hub/Dell Printer Management Tool (for Microsoft® Windows®)	388
Printer Status Window (for OS X and Linux)	388
Status Monitor Widget (for OS X)	389
Status Monitor Widget Feature	389
Before Installing the Status Monitor Widget	389
Installing the Status Monitor Widget	390
Opening and Closing the Status Monitor Widget	390
Printer Status Window	390
Order Window	392
Preferences	393
Status Monitor Console (for Linux)	394
Status Monitor Console Feature	394
Before Installing the Status Monitor Console	394

Match case Limit results 1 per page

Troubleshooting Guide

523

Copy Problems

Fax Problems

Problem

Action

The copy is misaligned or skewed.

Before loading the document(s) on the DADF, straighten the edges of the stack of

the document(s).

Load the document(s) correctly, and align the document guides to the

document(s).

A document loaded in the DADF cannot be

copied.

Ensure that the DADF cover is firmly closed.

Ensure that the release lever is properly positioned.

Vertical blanks or streaks appear on the

output when scanned using the DADF.

Clean the DADF glass.

Vertical lines appear on the outputs when

you copy using the DADF.

Clean the DADF glass.

Problem

Action

The printer is not working, there is no

display and the buttons are not working.

Unplug the power cable and plug it in again.

Ensure that there is power to the electrical receptacle.

No dial tone sounds.

Check that the phone line is connected properly. See "Connecting to the

Telephone Line."

Check that the phone socket in the wall is working by plugging in another phone.

Diagnose the fax connection. See "Diagnosing the Fax Connection."

Faxes are not sent correctly to the numbers

stored in the memory.

Print a Phone Book list and ensure that the numbers are stored in the memory

correctly.

The document does not feed into the

printer.

Ensure that the document is not wrinkled and you are putting it in correctly.

Check that the document is of the right size, not too thick or thin.

Ensure that the DADF cover is firmly closed.

Faxes are not received automatically.

The

FAX

mode should be selected.

Ensure that there is paper in the paper tray.

Check to see if the display shows

MFP Memory Full

If the time interval specified for the following features is too long, change the time

interval shorter such as 30 seconds.

•

Auto Rec Fax

•

Auto Rec TEL/FAX

•

Auto Rec Ans/FAX

Diagnose the fax connection. See "Diagnosing the Fax Connection."

The printer does not send faxes.

Sending Fax

should show up on the display.

Check the other fax machine you are sending to, to see if it can receive your fax.

Check the dialing type for Tone or Pulse.

Ensure that the document is loaded in the DADF or on the document glass.

Diagnose the fax connection. See "Diagnosing the Fax Connection."