Dell S2815dn tm Smart Multifunction Printer User Guide - Page 526
Windows Image Acquisition WIA, Scan to Network Folder
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Problem Action Diagonal lines appear jagged when scanned If the document uses thick media, try scanning it from the document glass. using the DADF. Message appears on your computer screen: There may be a copying or printing job in progress. When the current job is • "Device can't be set to the H/W mode you complete, try the job again. want." The selected port is currently being used. Restart your computer and try again. • "Port is being used by another program." The cable may be improperly connected or the printer may be turned off. • "Port is Disabled." The scanner driver is not installed or an operating environment is not set up • "Scanner is busy receiving or printing data. properly. When the current job is completed, try Ensure that the port is properly connected and the printer is turned on. Then again." restart your computer. • "Invalid handle." Check that the USB or Ethernet cable is connected properly. • "Scanning has failed." The printer does not properly transfer scan Check if the following settings have been set correctly on the Dell Printer data to a specified destination via the Scan Configuration Web Tool. to Email or Scan to Network Folder feature. Scan to Network Folder Check the following settings under Address BookServer Address: • Server Address • Share Name • Server Path • Login Name • Login Password Cannot scan using Windows Image Acquisition (WIA) on a Microsoft® Windows Server® 2003 computer. Cannot scan using TWAIN or Windows Image Acquisition (WIA) on a Windows Server® 2008 or Windows Server® 2008 R2 computer. Scan to Email Check the following setting under Address BookE-Mail Address: • Address Enable Windows Image Acquisition (WIA) on the computer. To enable Windows Image Acquisition (WIA): 1 Click Start, point to Administrative Tools, and then click Services. 2 Right-click Windows Image Acquisition (WIA), and then click Start. Install the Desktop Experience feature on the computer. To install Desktop Experience: 1 Click Start, point to Administrative Tools, and then click Server Manager. 2 Under Features Summary, click Add Features. 3 Select the Desktop Experience check box, click Next, and then click Install. 4 Restart the computer. 526 Troubleshooting Guide