Dell S2815dn tm Smart Multifunction Printer User Guide - Page 524

Problem Action The incoming fax has blank spaces or is received in poor quality. Check your printer by making a copy. The toner cartridge may be empty. Replace the toner cartridge. See "Replacing the Toner Cartridge." A noisy phone line can cause line errors. Set the fax modem speed to a slower speed. The fax machine sending you the fax may be faulty. Some of the words on an incoming fax are The fax machine sending you the fax had a temporary document jam. stretched. There are lines on the documents you send. Check the surface of the document glass and DADF glass for marks and clean it. See "Cleaning the Scanner." Vertical lines appear on the documents when Clean the DADF glass. you send using the DADF. The printer dials a number, but the The other fax machine may be turned off, out of paper, or cannot answer incoming connection with another fax machine fails. calls. Speak with the other machine operator and ask her/him to sort out the problem. Documents are not stored in the memory. There may not be enough memory to store the document. If the display shows a MFP Memory Full message, delete any documents you no longer need from the memory and then restore the document, or wait for the job in progress (e.g., a fax transmission or reception) to complete. Blank areas appear at the bottom of each You may have chosen the wrong paper settings in the user option setting. See page or on other pages, with a small strip of "Print Media Guidelines." text at the top. The printer will not send or receive faxes. Ensure that the country code is set correctly. Press the (Information) button and tap the Tools tabtap Admin Settings Fax SettingsFax Line SettingsCountry. Check the dialing type for Tone or Pulse. Check that the cables are connected properly. If the telephone line cord is connected to the printer via any device such as an answering machine and a computer, remove the device and directly connect the telephone line cord to the printer. Ensure that Junk Fax Setup is set to off. An error often occurs during a fax transmission or reception. Reduce the modem speed. Press the (Information) button and tap the Tools tabtap Admin SettingsFax Settings Transmission DefaultsModem Speed. The printer receive faxes, but it does not print. Check the toner level. Ensure that there is paper in the paper tray. Ensure that Received Fax Forward is set to off. Check whether the printer is in the secure receiving mode. If this mode is turned on, enter the correct password or turn off this mode to print faxes in memory. 524 Troubleshooting Guide