Dell S2815dn tm Smart Multifunction Printer User Guide - Page 509

Pitched dots Action Yes 1 Locate the cause of the problem using the Pitch Configuration Chart. Proceed to the action a Start the Tool Box from the Dell Printer Hub or Dell Printer Management Tool, and click Chart Print on the Diagnosis tab. b Click Pitch Configuration Chart. corresponding to the location of the problem: The Pitch Configuration Chart is printed. • Drum cartridge - 2 c Compare the pitch of the spots on your output with that on the Pitch • Fusing unit - 3 Configuration Chart, and locate the cause of the problem. Is the cause of the problem located? 2 Replace the drum cartridge. The task is complete. a Replace the drum cartridge. See "Replacing the Drum Cartridge." b After you replace the drum cartridge, click Chart Print on the Diagnosis tab of the Tool Box. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 3 Replace the fusing unit, the transfer unit, and the retard roller. The task is complete. a Replace the fusing unit, the transfer unit, and the retard roller. See "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller." b After you replace the fusing unit, the transfer unit, and the retard roller, click Chart Print on the Diagnosis tab of the Tool Box. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? No Contact Dell. Contact Dell. Contact Dell. Troubleshooting Guide 509