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Dell XPS One Owner's Manual - Page 52

Drive Problems, Start - troubleshooting

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The screen is blank or difficult to read E N S U R E T H A T T H E D I S P L A Y I S T U R N E D O N - See "Front View of the Computer" on page 15. TE S T T H E E L E C T R I C A L O U T L E T - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. ROTATE THE DISPLAY TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS - Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Personalization→ Display Settings. 2 Adjust Resolution and Colors settings, as needed. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - Windows Vista™: • Click the Windows Vista Start button and click Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another disk to eliminate the possibility that the original drive is defective. • Insert bootable media and restart the computer. C L E A N T H E D R I V E O R D I S K - See "" on page 49. CHECK ANY ACCESSIBLE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on page 78. R U N T H E D E L L D I A G N O S T I C S - See "Dell Diagnostics" on page 65. 52 Troubleshooting

Section	Page
Contents	3
Finding Information	9
About Your Computer	15
Front View of the Computer	15
Back View of the Computer	17
Power Cable Routing	20
Optional TV Input Device (For Use With Optional TV Tuner)	21
Setting Up Your Computer	23
Installing Your Computer in an Enclosure	23
Connecting to the Internet	24
Setting Up Your Internet Connection	24
Transferring Information to a New Computer	25
Setting Up a Printer	26
Printer Cable	26
Connecting a USB Printer	27
Power Protection Devices	28
Surge Protectors	28
Line Conditioners	28
Uninterruptible Power Supplies	28
Using the Media Card Reader	29
Using Multimedia	31
Using the Disc Drive	31
Media Control Buttons	32
Disc and Disc-Slot Indicators	33
CD and DVD Software	33
Copying CD, DVD, and Blu-ray Disc™ (BD) Media	34
Helpful Tips	37
Adjusting the Volume	38
Adjusting the Picture	38
Enabling S/PDIF Digital Audio	38
Enabling S/PDIF in the Windows Audio Driver	39
Setting Up the Cyberlink (CL) Headphones	39
Using the Optional Wireless Keyboard and Mouse	41
Media Control Keys	42
Using the Touch Pad	43
Customizing the Touch Pad	44
Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer	44
Key Combinations	46
Using the Display	47
Adjusting Brightness	47
Making Images and Text Look Bigger or Sharper	47
Cleaning Your Computer	49
Computer and Display	49
CDs and DVDs	49
Keyboard and Touch Pad	50
Troubleshooting	51
Solving Problems	51
Battery Problems	51
Display Problems	51
Drive Problems	52
E-Mail and Internet Problems	53
Error Messages	54
IEEE 1394 Device Problems	55
Keyboard Problems	55
Lockups and Software Problems	56
Memory Problems	58
Mouse Problems	58
Network Problems	60
Power Problems	60
Printer Problems	61
Scanner Problems	62
Sound and Speaker Problems	62
Touch Pad Problems	64
Dell Diagnostics	65
When to Use the Dell Diagnostics	65
Starting the Dell Diagnostics From Your Hard Drive	65
Starting the Dell Diagnostics From the Drivers and Utilities Media	66
Dell Diagnostics Main Menu	67
System Setup	69
Overview	69
Entering System Setup	69
System Setup Screen	69
System Setup Options	70
Boot Sequence	73
Option Settings	73
Changing the Boot Sequence for the Current Boot	73
Changing the Boot Sequence for Future Boots	74
Reinstalling Software	75
Drivers	75
What Is a Driver?	75
Identifying Drivers	76
Reinstalling Drivers and Utilities	76
Troubleshooting Software and Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems	78
Restoring Your Operating System	78
Using Microsoft Windows System Restore	78
Using Dell™ Factory Image Restore	80
Using the Operating System Media	81
Specifications	83
Getting Help	89
Obtaining Assistance	89
Technical Support and Customer Service	90
DellConnect	90
Online Services	90
AutoTech Service	91
Automated Order-Status Service	91
Problems With Your Order	91
Product Information	92
Returning Items for Warranty Repair or Credit	92
Before You Call	93
Contacting Dell	95
Appendix	97
FCC Notice (U.S. Only)	97
FCC Class B	97
Glossary	99

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Troubleshooting

The screen is blank or difficult to read

NSURE

THAT

THE

DISPLAY

TURNED

—

See "Front View of the Computer" on

page 15.

EST

THE

ELECTRICAL

OUTLET

—

Ensure that the electrical outlet is working by

testing it with another device, such as a lamp.

OTATE

THE

DISPLAY

ELIMINATE

SUNLIGHT

GLARE

AND

POSSIBLE

INTERFERENCE

DJUST

THE

INDOWS

DISPLAY

SETTINGS

—

Windows Vista

Click

Start

→

Control Panel

→

Hardware and Sound

→

Personalization

→

Display Settings

Adjust

Resolution

and

Colors settings,

as needed.

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the

Product Information Guide

NSURE

THAT

ICROSOFT

INDOWS

ECOGNIZES

THE

DRIVE

—

Windows Vista™

•

Click the Windows Vista Start button

and click

Computer

If the drive is not listed, perform a full scan with your antivirus software to check for

and remove viruses. Viruses can sometimes prevent Windows from recognizing the

drive.

EST

THE

DRIVE

—

•

Insert another disk to eliminate the possibility that the original drive is defective.

•

Insert bootable media and restart the computer.

LEAN

THE

DRIVE

DISK

—

See "" on page 49.

HECK

ANY

ACCESSIBLE

CABLE

CONNECTIONS

THE

ARDWARE

ROUBLESHOOTER

—

See "Troubleshooting Software and

Hardware Problems in the Microsoft

Windows

Vista™ Operating Systems" on

page 78.

THE

ELL

IAGNOSTICS

—

See "Dell Diagnostics" on page 65.