Dell XPS One Owner's Manual - Page 63

No sound from external speakers, No sound from headphones, Hardware Problems in the Microsoft

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D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - Sound from the speakers is automatically disabled when headphones are connected to the computer's side-panel headphone connector. No sound from external speakers NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always check to ensure that the volume on the media player(s) has not been turned down or off. C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S - Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N - See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - Sound from the speakers is automatically disabled when headphones are connected to the computer's side-panel headphone connector. TE S T T H E E L E C T R I C A L O U T L E T - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E - Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R U N T H E S P E A K E R D I A G N O S T I C S - See "Dell Diagnostics" on page 65. R E I N S T A L L T H E A U D I O D R I V E R - See "Drivers" on page 75. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on page 78. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N - Ensure that the headphone cable is securely inserted into the headphone connector (see "Front View of the Computer" on page 15). A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Troubleshooting 63

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Troubleshooting
63
D
ISCONNECT
HEADPHONES
FROM
THE
HEADPHONE
CONNECTOR
—
Sound from the
speakers is automatically disabled when headphones are connected to the computer’s
side-panel headphone connector.
No sound from external speakers
NOTE:
The volume control in MP3 and other media players may override the
Windows volume setting. Always check to ensure that the volume on the media
player(s) has not been turned down or off.
C
HECK
THE
SPEAKER
CABLE
CONNECTIONS
—
Ensure that the speakers are
connected as shown on the setup diagram supplied with the speakers.
E
NSURE
THAT
THE
SPEAKERS
ARE
TURNED
ON
—
See the setup diagram supplied
with the speakers. If your speakers have volume controls, adjust the volume, bass, or
treble to eliminate distortion.
A
DJUST
THE
W
INDOWS
VOLUME
CONTROL
—
Click or double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted.
D
ISCONNECT
HEADPHONES
FROM
THE
HEADPHONE
CONNECTOR
—
Sound from the
speakers is automatically disabled when headphones are connected to the computer’s
side-panel headphone connector.
T
EST
THE
ELECTRICAL
OUTLET
—
Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
E
LIMINATE
POSSIBLE
INTERFERENCE
—
Turn off nearby fans, fluorescent lights, or
halogen lamps to check for interference.
R
UN
THE
SPEAKER
DIAGNOSTICS
—
See "Dell Diagnostics" on page 65.
R
EINSTALL
THE
AUDIO
DRIVER
—
See "Drivers" on page 75
.
R
UN
THE
H
ARDWARE
T
ROUBLESHOOTER
—
See "Troubleshooting Software and
Hardware Problems in the Microsoft
®
Windows
®
Vista™ Operating Systems" on
page 78.
No sound from headphones
C
HECK
THE
HEADPHONE
CABLE
CONNECTION
—
Ensure that the headphone cable is
securely inserted into the headphone connector (see "Front View of the Computer" on
page 15).
A
DJUST
THE
W
INDOWS
VOLUME
CONTROL
—
Click or double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted.